Sameer Phatarpekar

CEO

San Ramon, California, United States28 yrs 6 mos experience

AI EnabledAI ML Practitioner

Key Highlights

Over 20 years in the Software Industry
Led Customer Success for organizations over 600
Two successful exits with NetSuite and Okera

Stackforce AI infers this person is a SaaS Customer Success Executive with extensive experience in post-sales functions.

Contact

Skills

Core Skills

Customer SuccessProfessional Services

Other Skills

Artificial Intelligence (AI)Big DataBusiness StrategyCross-functional Team LeadershipCustomer EnablementData ScienceEnterprise Resource Planning (ERP)IntegrationNegotiationP&L ManagementProduct DevelopmentProduct ManagementStart-upsSupport

About

Business executive with over 20 years of experience in the Software Industry. Possesses a unique combination of Product Development and Customer Success experience. Experienced in building and scaling all post sales customer experience functions (Professional Services, Customer Success, Support, Customer Education and Enablement) for high growth companies. Two successful exits with NetSuite acquired by Oracle and Okera by Databricks. Experienced in leading a large Customer Success organization of over 600 and also building one from the grounds up for early stage startups. Led a global organization with experience building and expanding presence in new geographies in Europe, Asia and South America.

Experience

Okera (acquired by databricks)

Vice President - Customer Success | Professional Services | Support | Customer Enablement

Apr 2021 – Jun 2023 · 2 yrs 2 mos · San Francisco Bay Area

Responsible for worldwide post sales customer experience functions - Professional Services, Customer Success, Support and Training.

Customer SuccessProfessional ServicesSupportCustomer Enablement

Fortanix

Vice President Customer Success

Dec 2019 – Jan 2021 · 1 yr 1 mo · San Francisco Bay Area

Responsible for worldwide post sales customer experience functions - Professional Services, Customer Success, Support and Training.

Customer SuccessProfessional ServicesSupportCustomer Enablement

Usermind (acquired by qualtrics)

Vice President Global Customer Success

Oct 2017 – Nov 2019 · 2 yrs 1 mo

Netsuite

Vice President - Global Technology Services

Feb 2012 – Oct 2017 · 5 yrs 8 mos · San Mateo

Hexaware technologies

Director Oracle Services & Consulting - North America

Feb 2010 – Mar 2012 · 2 yrs 1 mo

Head of Oracle Applications & Fusion Middleware services and consulting in North America.

Satyam

Practice Head - Fusion Middleware Presales & Consulting, North America Region

Jun 2008 – Feb 2010 · 1 yr 8 mos

Responsible for all Oracle Fusion Middleware Services business in North America. Portfolio consists of Oracle SOA and Business Process Management technologies, Identity Management, Enterprise 2.0 & Portals, Enterprise Content Management and Application Integration Architecture.

Oracle

2 roles

Product Strategy

Promoted

Jul 2003 – May 2008 · 4 yrs 10 mos

Member of the team responsible for driving Oracle's technology strategy for the next generation of applications in the areas of Business Process, Integration and Events. Drove outbound strategy for Oracle Application Integration Architecture Foundation Pack and responsible for successfully driving all the go-to-market activities.

Software Development

Jun 1999 – Jun 2003 · 4 yrs

Member of the team responsible for developing Oracle Applications such as Order Management & Advanced Pricing.

Psi data systems

Senior Programmer

Jan 1997 – Jan 1999 · 2 yrs

Worked at Boeing on a unique SGML based document authoring system that was awarded the prestigious 1998 Computer World Smithsonian award for innovative use of technology in the field of manufacturing.