Deepshikha Singh

UX Designer

Bengaluru, Karnataka, India6 yrs 1 mo experience

Most Likely To SwitchAI Enabled

Key Highlights

Expert in user-centric design and research methodologies.
Proven track record in leading impactful UX projects.
Strong advocate for integrating AI in user research.

Stackforce AI infers this person is a User Experience Researcher with expertise in eCommerce and AI-driven design solutions.

Contact

Skills

Core Skills

Ux ResearchDesign ThinkingDesign ResearchDesign Strategy

Other Skills

Research MethodsArtificial Intelligence for DesignPresentation SkillsStatistical InferenceBrand DevelopmentMicrosoft OfficeAdobe XDMicrosoft PowerPointAdobe IllustratorDigital MarketingArtificial Intelligence for BusinessCustomer SurveysAgile Methodologies

About

Technology simplifies the complexities of our lives, and as it evolves, it shapes the stories we live every day. As a User Researcher, I uncover these stories by studying users’ thoughts, actions, and emotions. I help product and business teams turn insights into meaningful solutions that truly address user needs. Lets connect and collaborate on solving the next big user challenge. 🚀 #UXResearch #UserExperience #DesignInnovation

Experience

Salesforce

Staff Researcher

Sep 2024 – Present · 1 yr 6 mos · Bengaluru, Karnataka, India · Hybrid

Driving AI research initiatives for Salesforce Service Cloud
Uncovering how organisations (can) harness internal information assets to design and ground AI-powered solutions and intelligent agents that are context-aware, adaptive, and tailored to their unique needs.

Research MethodsDesign ResearchUX ResearchDesign ThinkingArtificial Intelligence for Design

Flipkart

User Experience Researcher II

Feb 2022 – Aug 2024 · 2 yrs 6 mos · Bengaluru, Karnataka, India

Spearheaded research for multiple businesses (4+) and holds expertise in qualitative, quantitative, and mixed research methods.
Led and executed multiple UX studies at different scales - Foundational understanding of concepts/ core needs (e.g. value) amongst eCommerce users, summative UX scorecard, iterative product development using user’s feedback, quick usability testing (1 day), co-creation workshops, etc.
Implemented a new program ‘Shopsy Vaani’ to build a customer-centric culture within cross-functional teams by uniting different channels of user data. Set up multiple operational processes to optimize the team’s efficiency e.g. Insights tracking through the product development process using Jira.
Worked collaboratively with cross-functional teams including design, product, platform analytics, and business, to influence user-centric business strategies and product roadmaps.

Research MethodsPresentation SkillsUX ResearchDesign Research

Bajaj markets

User Experience Researcher I (eCommerce)

Dec 2020 – Feb 2022 · 1 yr 2 mos · Pune Division, Maharashtra, India

Crafted strategic customer-centric research for multiple initiatives for B2C and B2B users.
Implemented a mentoring process for product designers aimed to foster user-centric design practices, which involved regular check-ins and consistent oversight throughout the design process.
Played an influential role and effectively represented the user's perspective at all senior leadership discussions and ideation forums.
Ignited the initiation of many prominent app revamp projects across multiple touchpoints, by leveraging my insights and recommendations. e.g. Navigation revamp, Product listing page revamp, new category experience customization, funnel personalization, etc.

Design StrategyPresentation SkillsUX Research

Dentsu international

Design Researcher I at Dentsu Innovation Lab

Jan 2020 – Dec 2020 · 11 mos · Gurugram, Haryana, India

Carried out multiple types of research focused on social issues and phenomena, dissecting research outcomes to identify untapped user challenges in society and facilitating solution-building through new media & technologies.
Contributed to projects including the Government Smart City initiative, TVS Responsive Manhole, Panasonic Right to Color, Lava Homecoming project, and numerous others.

Design ResearchPresentation Skills

Wizikey

Design Strategy

May 2019 – Jul 2019 · 2 mos · Gurgaon, Haryana, India

Contributed to the redesign of the SaaS platform onboarding website, focusing on enhancing user experience and increasing conversions by seeking user feedback for an inform decision-making processes.
Key involvement in fixing the funnel leak and drop-offs at different touch points of B2B users journey on the Saas product.
Defining and executive the visual identity and approach through different digital communication channels of the brand

Presentation Skills