SAKSHI JHA

Operations Associate

Delhi, India3 yrs experience
Most Likely To Switch

Key Highlights

  • Proven track record in improving customer satisfaction.
  • Expertise in digital content strategy and SEO.
  • Strong background in B2B marketing and campaign execution.
Stackforce AI infers this person is a Digital Marketing Specialist with a focus on Content Strategy and Customer Engagement.

Contact

LinkedIn

Skills

Core Skills

Quality AssuranceCustomer ExperienceCustomer SupportConflict ResolutionContent StrategyDigital MarketingB2b MarketingCampaign ManagementSeo StrategyContent OptimizationBrand VisibilityCampaign ExecutionPublic EngagementMarket ResearchBrand PositioningContent DevelopmentBrand IdentityCampaign StrategySalesContent Planning

Other Skills

Attention to DetailCustomer SatisfactionReporting & AnalysisProcess ImprovementBusiness CommunicationsStrategyCopywritingContent MarketingSEOProject PlanningCompetitive AnalysisDigital Content Management (DCM)Search Engine Optimization (SEO)Keyword ResearchMarketing Campaign Plans

Experience

Zomato

2 roles

Quality Analyst

Promoted

Mar 2025 – Present · 1 yr 1 mo · Gurugram, Haryana, India · On-site

  • Driving quality checks for customer support interactions to improve rider & customer satisfaction.
  • Identifying process gaps and creating SOPs for escalations and fraud detection.
  • Collaborating with cross-functional teams (Ops, Policy, Product) to streamline workflows.
Attention to DetailCustomer SatisfactionReporting & AnalysisProcess ImprovementQuality AssuranceCustomer Experience

Customer Delight

Sep 2024 – Mar 2025 · 6 mos · Gurugram, Haryana, India · On-site

  • Handled escalations and complex delivery partner cases, ensuring resolution with empathy + accuracy with a CSAT rate of 75%
  • Designed quick-reference guides & training material for teammates.
Business CommunicationsStrategyCustomer SatisfactionCustomer SupportConflict Resolution

Freelance

Content Strategist

Nov 2023 – Jul 2024 · 8 mos · Remote

  • Developed digital campaigns, blogs, and social content for small businesses & startups.
  • Helped brands improve visibility with SEO-driven copy & storytelling.
  • Consulted on positioning & content strategy for emerging creators.
CopywritingContent MarketingSEOContent StrategyDigital Marketing

Thermax limited

B2B Marketing For Industrial Utility Equipment

May 2023 – Aug 2023 · 3 mos · Pune District, Maharashtra, India · On-site

  • Contributed to Net-Zero Goal marketing campaigns, aligning ATL/BTL activities with business objectives.
  • Coordinated with regional managers & vendors for campaign execution.
  • Supported reporting & analysis for campaign performance.
Project PlanningCompetitive AnalysisContent StrategyMarket ResearchB2B MarketingCampaign Management

Turito inc.

SEO Trainee

Aug 2022 – Nov 2022 · 3 mos · Virtual

  • Conducted keyword research & optimized content for better visibility.
  • Assisted in off-page SEO strategies & competitive analysis.
  • Adapted campaigns to changing market conditions.
Digital Content Management (DCM)Search Engine Optimization (SEO)Keyword ResearchSEO StrategyContent Optimization

Citility

Digital Marketing and Content Analyst

May 2022 – Jul 2022 · 2 mos · Bengaluru, Karnataka, India

  • Boosted MaaS (Mobility as a Service) brand visibility via LinkedIn campaigns.
  • Designed and executed social media strategy for events & launches.
  • Strengthened brand positioning through targeted marketing efforts.
Marketing Campaign PlansContent StrategyDigital MarketingBrand Visibility

Pimpri-chinchwad municipal corporation

Social Media-Content Marketing Developer

Feb 2022 – May 2022 · 3 mos · Pune/Pimpri-Chinchwad Area

  • Created & executed campaigns for civic engagement.
  • Designed easy-to-understand creatives & banners for public awareness.
  • Improved account engagement & visibility across multiple platforms.
Multi-Channel MarketingSocial Media ManagementCampaign ExecutionPublic Engagement

Goodspace

Market Strategist

Jan 2022 – Apr 2022 · 3 mos · Pune District, Maharashtra, India

  • Conducted market research & identified ad opportunities.
  • Formed partnerships and alliances to expand brand visibility.
  • Helped refine brand positioning through audience analysis.
Interpersonal SkillsCustomer Relationship Management (CRM)Content MarketingMarket ResearchBrand Positioning

Freelance

Content Developer

May 2021 – Feb 2022 · 9 mos · Remote

  • Produced blogs, social posts, and articles tailored to client goals.
  • Blended SEO + storytelling to increase engagement.
  • Enhanced brand identity through consistent voice & tone.
Consumer BehaviorSocial Media ManagementStorytellingContent DevelopmentBrand Identity

Sheltown

Marketing - Core Strategist

Apr 2021 – Jun 2021 · 2 mos · Delhi, India

  • Analyzed social media performance & defined TG/consumer insights.
  • Led a 5-member team for market research (personal finance & real estate).
  • Supported strategy development for campaigns.
Social Media ManagementContent MarketingStrategyMarket ResearchCampaign Strategy

My captain

Sales And Marketing Intern

Jul 2020 – Sep 2020 · 2 mos · Bengaluru, Karnataka, India

  • Generated sales via cold calling, newsletters & paid campaigns.
  • Assisted in product/content planning for clients.
  • Learned early lessons in work-life balance while working in sales.
Data EntryMarketing SupportCustomer SatisfactionSalesContent Planning

Education

Symbiosis Skills & Professional University

BBA in Digital Media and Marketing — Buisness

Sep 2021 – Aug 2024

Notre Dame Academy, Patna

Humanities

Apr 2006 – Aug 2021

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