Akshat Bhattacharjee — CEO
As a program manager in the customer experience team at Freshworks, I lead a team of business analysts to continuously analyse customer engagements to drive process and product improvements thereby reducing the monthly support volume. Moreover, I work towards improving multiple customer experience metrics such as NPS, CSAT, Escalations, and Bot-Deflections through identifying and solving for top customer pain points by collaborating with product, engineering and marketing teams internally. I have attained Post Graduate Diploma in Management in Marketing from S.P. Jain Institute of Management and Research. I have 30 months of experience as a Co-founder for Imfundo in Delhi which provided educational products and services to school students for them to learn robotics, programming and gadgetry. I handled the sales and marketing, business strategy and product development of educational solutions. I am an I.T. Engineering Graduate from Cluster Innovation Centre, University of Delhi. I was actively involved in the managing the robotics society which conducted robotics workshops for college students, school students and college professors educating 400 participants over 4 years. Creative, Reliable, Versatile and a Team Player are the traits in me identified by people I have worked with. I am someone who believes that happiness is a necessity to produce good work.
Stackforce AI infers this person is a SaaS-focused program manager with a strong background in customer experience and education technology.
Location: Gurugram, Haryana, India
Experience: 7 yrs 2 mos
Skills
- Program Management
- Customer Experience
- Customer Retention
- Data Analysis
- Product Analytics
- Team Management
- Product Development
- Teaching
Career Highlights
- Led initiatives improving customer experience metrics.
- Reduced churn by 17% in digital segment.
- Co-founded an educational startup teaching robotics.
Work Experience
Uber
Senior Regional Operations Manager (8 mos)
Freshworks
Program Manager - Customer Experience (Customer Support) (1 yr 10 mos)
Program Manager – Customer Experience (Customer Success) (1 yr 3 mos)
Management Trainee (1 yr)
Godrej Consumer Products Limited
Sales & Marketing Intern (1 mo)
Imfundo
Co-Founder (2 yrs 5 mos)
Education
Post Graduate Diploma in Management at SPJIMR SP Jain Institute of Management & Research
Global Fast Track Immersion Program at Cornell Johnson Graduate School of Management
Bachelor of Technology (BTech) at Cluster Innovation Centre, University of Delhi
Senior Secondary School (Science with Computer Science) at Delhi Public School Mathura Road
Secondary School at Delhi Public School Mathura Road
