Shaikh Bushra

Operations Associate

Mumbai, Maharashtra, India7 yrs 11 mos experience

Key Highlights

  • Over 7 years of customer support experience.
  • Expert in driving CRM operations and enhancing user experience.
  • Proven track record in managing customer journeys.
Stackforce AI infers this person is a Customer Support Specialist with expertise in E-commerce and CRM operations.

Contact

LinkedIn

Skills

Core Skills

Customer SupportCrm Operations

Other Skills

Customer Service ManagementSkincareEnglishCustomer Service

Experience

Manetain store

Customer Experience |Growth CRM Operation

Aug 2025 – Present · 7 mos

  • Managing end-to-end customer experience across multiple support channels, ensuring seamless query resolution and positive customer journeys.
  • Driving CRM operations through discount code setup, banners, announcement bars, and customer engagement flows to enhance user experience and conversions.
  • Handling NDR management, supporting product recommendations, and contributing to process improvements while gaining cross-functional exposure in a fast-paced startup environment.
Customer SupportCustomer Service ManagementCRM Operations

Foxtale

Senior Customer Delight Executive

Dec 2023 – Aug 2025 · 1 yr 8 mos · Mumbai, Maharashtra, India · On-site

SkincareCustomer Support

Myglamm | good glamm group

2 roles

Senior Customer Service Executive

Promoted

Mar 2023 – Feb 2024 · 11 mos

Customer Service Representative

Jul 2021 – Dec 2023 · 2 yrs 5 mos

Shein

Customer Service Representative

Dec 2018 – Mar 2021 · 2 yrs 3 mos

I bhejo

Customer Service Representative

Mar 2017 – Feb 2018 · 11 mos

Education

St John The Evangelist High School - India

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