Shashank Verma

CEO

New York, New York, United States26 yrs 7 mos experience
Highly StableAI Enabled

Key Highlights

  • Expert in Data and AI for customer experience.
  • Proven track record in ITSM and PMO leadership.
  • Transforming enterprises through digital channels.
Stackforce AI infers this person is a leader in Data and AI-driven customer experience transformation within the IT services industry.

Contact

LinkedIn

Skills

Core Skills

Data And AiCustomer Experience TransformationItsmPmo

Other Skills

Digital ChannelsTechnology IntegrationM&A IntegrationTechnology OperationsIT Service ManagementCisco TechnologiesService DeliveryVendor ManagementMicrosoft SQL ServerTeam ManagementOutsourcingManagementInformation TechnologyITILIT Strategy

Experience

Exl

SVP

Oct 2023 – Present · 2 yrs 5 mos · United States · On-site

  • Use data to drive customer experience transformation combined with the right set of technologies and domain expertise. Leverage data insights to understand the customers and offer frictionless experiences on channels of their preference.
  • Helping large Enterprises maximize growth, NPS and reduce costs through digital channels and thin human
  • operating model.
Data and AICustomer Experience TransformationDigital ChannelsTechnology Integration

Exl service

Vice President - Technology

Mar 2010 – Present · 16 yrs

  • M&A Integration, ITSM, Technology Operations, PMO
M&A IntegrationITSMTechnology OperationsPMO

Aviva global services

Head of IT & Change

Sep 2004 – Mar 2010 · 5 yrs 6 mos

Ebookers

IT Service Delivery Manager

Jan 2003 – Jan 2004 · 1 yr

Microland

Service Delivery Manager

Jan 1999 – Jan 2003 · 4 yrs

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