Aditi Diwan

Operations Associate

Mumbai, Maharashtra, India8 yrs 4 mos experience

Key Highlights

  • Trained over 1000 individuals in communication and soft skills.
  • Expert in enhancing training effectiveness and employee engagement.
  • Specializes in accessible learning delivery for diverse candidates.
Stackforce AI infers this person is a Corporate Trainer specializing in Communication and Soft Skills across various industries.

Contact

Skills

Core Skills

Communication SkillsTraining And DevelopmentCustomer ExperienceCustomer Service

Other Skills

Soft SkillsCall Center DevelopmentCommunicationTraining EvaluationMentoringTraining DeliveryTraining StrategySkill DevelopmentCoachingPresentation SkillsCustomer Service ManagementTrainingStakeholder ManagementManagement DevelopmentCustomer Loyalty

About

Life is. 'I' am. Anything might happen. (Robert Fulghum) I like to be a People’s Person, yet retain the ‘I’ in me. Communication Skills & Soft-Skills Specialist Trainer - As a Trainer at Atypical Advantage, I have the privilege of working with candidates who Challenge Their disability every single day and Win. The incredible candidates redefine ability every day. They Teach and Inspire me to Be Better and Do Better. I have been able to train 1000+ people and counting.... I have more than 14 years of experience in human resource management, communication skills, training and coordination, training and development, customer service, coaching and mentoring, NHT, and Floor training for voice, emails, and chat, across various sectors and industries. My core competencies include communication skills, soft skills, NHT and Floor training, interview skills, resume building, email writing skills, public speaking, content development, coaching and mentoring, presentation skills, call handling techniques, and PoSH trainer from ISTD. I believe in 2 beautiful quotes: Number 1: “Life has three rules: Paradox, Humor, and Change. ― Dan Millman, Way of the Peaceful Warrior: A Book That Changes Lives Number 2: 'I have always believed that as long as one is alive. Life is a simple field trip, and so far, I like it just the way it is.' (Robert Fulghum)

Experience

Atypical advantage

2 roles

Assistant Manager - Communication Skills & Soft-Skills Trainer

Sep 2025Present · 7 mos · Mumbai, Maharashtra, India · Hybrid

Communication SkillsSoft SkillsTraining and Development

Communication Skills & Soft-Skills Trainer

Jun 2023Dec 2024 · 1 yr 6 mos · Mumbai, Maharashtra, India · Remote

  • I train candidates who Challenge Their Disability and Win.
  • They Teach and Inspire me every single day.
  • I train in the following areas -
  • Communication Skills, Soft Skills, Interview Skills, Resume Building, English Grammar, Versant Exams, Public Speaking, Email Writing Skills, Public Speaking, Coaching & Mentoring, Presentation Skills, Call handling techniques, and Handling stage presence for artists.
  • I also handle the soft skills - Stress Management, Time Management, Conflict Management, Growth Mindset, Anger Management, Goal Setting, Coaching and Mentoring, Negotiation Skills, How to behave with other disabilities in the team - I believe this is where I excel
  • Trainer for PWD - all cohorts.
Communication SkillsSoft SkillsCoachingPresentation SkillsTraining and Development

Cognizant

Communications Team Lead

Dec 2024Jul 2025 · 7 mos · Hyderabad, Telangana, India · On-site

  • I successfully led initiatives to enhance training effectiveness and employee engagement at Cognizant.
  • Developed and implemented training courses that improved onboarding processes for new hires, resulting in a 20% increase in retention rates.
  • Conducted thorough evaluations and assessments to ensure training alignment with business objectives, driving measurable performance improvements.
  • Mentored team members, cultivating a supportive environment that encouraged professional development and skill enhancement.
Call Center DevelopmentCommunicationTraining EvaluationCustomer ExperienceMentoringTraining and Development

Thinkzy tech

Senior Training Manager

Feb 2020Mar 2020 · 1 mo · Jaipur, Rajasthan, India · Remote

  • Customer Service and Communication Trainer
CommunicationCustomer Service ManagementTraining EvaluationTraining and DevelopmentCustomer Service

[24]7

Assistant Manager Learning and Development

Aug 2016Nov 2018 · 2 yrs 3 mos · Hyderabad, Telangana, India · On-site

  • Assistant Manager Communication - NHT, Floor Support. Supported the chat process for Kohl's as the Assistant manager.
  • Worked for various accounts for New Hire training.
CommunicationTrainingCustomer Service ManagementTraining and DevelopmentCustomer Service

Niit limited

Senior Trainer - Communication Skills, Customer Service and Soft Skills

Oct 2015Aug 2016 · 10 mos · Hyderabad Area, India · On-site

  • Sr. Trainer for Communication, Behavioral Training & Soft Skills. Trainer for NHT and Floor Support. Responsible for GSK and other accounts.
CommunicationTrainingCustomer Service ManagementTraining and DevelopmentCustomer Service

Niit uniqua

Consultant Training

Jan 2015May 2015 · 4 mos · Gurgaon, Haryana, India · On-site

  • Floor Support & Pre-Process Trainer at Genpact.
CommunicationTrainingCustomer Service ManagementTraining and DevelopmentCustomer Service

Indianoil skytanking ltd

Behavior & Communication Specialist

Mar 2014Apr 2014 · 1 mo · Delhi Area, India · On-site

  • Behavioral & Communication Specialist consultant (project-based)- Trained 118 people on soft skills and communication skills.
CommunicationTrainingCustomer Service ManagementTraining and DevelopmentCustomer Service

Amazon

Communication Trainer – CS | Communication Development Team at Amazon Development Centre

Jan 2012Apr 2013 · 1 yr 3 mos · Hyderabad

  • Communication Trainer – CS | Communication Development Team at Amazon Development Centre
CommunicationTrainingCustomer Service ManagementTraining and DevelopmentCustomer Service

Deloitte touche tohmatsu limited

Analyst Talent Delivery

Aug 2010Dec 2011 · 1 yr 4 mos · Hyderabad Area, India

  • Partners with Learning Program Managers, Global Conference Group, Continuous Professional Education team and DLP teams on registration, facilitation, delivery logistics, CPE submissions, evaluations, and materials & supplies for live, nationally- funded, managed, and/or delivered classroom learning programs.
  • Supported setting up classes & courses for learners to enroll for various online/virtual & live trainings via Deloitte Learning Platform and assist them with getting their eligible CPE (Continues professional Education) credits/SSLH (Shared services learning hours) with the attendance marking process and issue resolutions.
  • Provided administrative and operational support to the Learning and Development Services Delivery Team.
  • Space sourcing for the live, nationally- funded, managed, and/or delivered classroom learning programs
CommunicationTrainingCustomer Service ManagementTraining and DevelopmentCustomer Service

The sanskar valley school

Guest Lecturer

Mar 2009Nov 2009 · 8 mos · Bhopal Area, India · On-site

  • I have facilitated lectures on Public speaking. - I have helped young learners in the following: Soft Skills, Handling Stage fear, Owning the stage, and Communication Skills.
CommunicationTrainingCustomer Service ManagementTraining and DevelopmentCustomer Service

Essar steel, hazira, surat

Training and Coordination & People Management

Sep 2007Mar 2008 · 6 mos

  • As a member of my team, I was responsible for the coordination of training that takes place at Essar Steel.
  • I have trained the team of Asia Motors - the new hires on communication skills and soft skills.
  • My role included the following responsibilities:
  • Recognize a training issue.
  • Build rapport with line managers and gain executive support.
  • Market training programs for maximum attendance, Avoid no-shows for training.
  • Evaluate record-keeping systems & Practical checklists made.
  • Develop and maintain training resources
  • Use internal subject matter experts as trainers.
  • Hiring a consultant & Review training proposals
  • Training enrollment, Record Keeping, and Follow-up
  • Training Schedules and Facility arrangements
  • Select and revamp; Negotiate the site: in-house or renting outside facilities & Meeting planner's survival kit
  • Ordering supplies, audio-visual equipment, and refreshments
  • To inform hotels/meeting facilities what we expect & To trouble-shoot facility problems
CommunicationTrainingCustomer Service ManagementTraining and DevelopmentCustomer Service

Prudential process managemant services

HR Exec

Apr 2007Sep 2007 · 5 mos

  • Recruitment & Employee Engagement
CommunicationTrainingCustomer Service ManagementTraining and DevelopmentCustomer Service

Epicenter technologies pvt. ltd

Customer Relationship Associate

Jul 2003Oct 2003 · 3 mos · Mumbai, Maharashtra, India

  • Collections Associate
CommunicationTrainingCustomer Service ManagementTraining and DevelopmentCustomer Service

Education

XLRI Jamshedpur

Executive Development Program in Human Resource Management — Human Resources Management and Services

Sep 2021May 2022

All India Management Association (AIMA)

Certificate

Jan 2022Jan 2022

Symbiosis Centre for Distance Learning

Post Graduate Diploma — Instructional Design

Jan 2010Jan 2011

Thakur Institute of Management Studies & Research

P.G.D.B.A — Human Resource

Jan 2004Jan 2006

Shreemati Nathibai Damodar Thackersey Women's University

Master of Arts - MA — English Literature

Jan 2001Jan 2003

St. Xavier's College

B.A — English Literature

Jan 1999Jan 2001

K.V. Nagpur

H. S. C — Commerce

Jan 1997Jan 1998

Kendriya Vidyalaya I I T Powai

S. S. C

Jan 1995Jan 1996

Indian Society for Training & Development (ISTD)

Aug 2023Present

Indian Institute of Training & Development (IITD)

Posh Training — Sexual Harassment at workplace for women

Jan 2023Present

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