Shashi Kumar E

Operations Associate

Bengaluru, Karnataka, India15 yrs experience
Most Likely To Switch

Key Highlights

  • 8.5 years of experience in finance and banking.
  • Expertise in US mortgage and loan servicing.
  • Strong background in customer experience and support.
Stackforce AI infers this person is a Finance professional with extensive experience in Banking and Customer Support.

Contact

Skills

Core Skills

Mortgage IndustryLoan ProcessingProduct SupportSupply OperationsMortgage PaymentsProperty PreservationCustomer Relationship Management

Other Skills

Customer ExperienceCustomer ServicePublic SpeakingTeam ManagementHuman Resources (HR)Career CounselingTechnical RecruitingLeadershipManagementCustomer Relationship Management (CRM)Global Talent AcquisitionStaffing ServicesMentoringCore BankingPayments

About

Hello! Thanks for tuning into my profile. It's a pleasure to have you around. Here's a glimpse of my background. A highly detail-oriented, self-motivated Finance professional with 8.5 years of experience in Order mgt , Financial servicing industry consisting US Banking and Supply Operations exposure. Have prior work experience into UK Banking / US Mortgage payments - PPI Operations, Commercial banking loan servicing and Supply OPS in Healthcare ( Customer review mgt, cash payments project ) domain. Prior in jpmc I was part of CD&I team. ▶ Visionary, Empowering, Inspiring Keywords : ▶ International Nonvoice, US mortgage, Global Banking, Finance, International Customer Support, Supply ops , Healthcare, Product Support dept., UK Credit cards operations , US Banking, Commercial banking, loan servicing I believe people who are creative, multi talented and unique can always be best asset for company. 🎤🎖️ Click Follow option on my page as I wont be able to accept any more request because I have reached maximum amount of connections since last 3 yrs ( 30k above ) ▶❗Ping me via InMail option paid account LinkedIn ( paid option or use free trial for one month if any new connection members check my profile. People who have more than 30k connections limit cant accept or send request as per Linkedin policy. You can only follow their post. ▶ Endorse me for necessary skills in LinkedIn or recommendation can be provided if you are benefited by me regarding your career / job search, Aptitude questions grp link - Humanity will give you Superiority 'ಕಾಯಕವೇ ಕೈಲಾಸ'

Experience

Confidential

Subject matter Expert - US Loan Servicing

Nov 2023Present · 2 yrs 4 mos · Bangalore Urban · Hybrid

  • US Banking in one of reputed MNC in Bangalore. Commercial Banking / Loan Booking / Servicing team.
  • ACH Credit Renewal facility (automated clearing house), New and Renewal RLOC, (revolving letter of credit ), CC ( commercial cards ), New and Renewal Letter of Credit and working on loan renewals for one or five years period based on request etc
  • Transaction approval request like expense origination fee, advance, Ucc filing n search fee, origination fees etc post loan renewal steps.

Jpmorgan chase & co.

Senior US Loan Processing Specialist

Apr 2022Oct 2023 · 1 yr 6 mos · Bangalore Urban, Karnataka, India · Hybrid

  • Asset and Wealth Management | Wholesale Lending Services / Collateral / Commercial Banking in Top US based Investment Banking Company.
  • =Reviewing and preparing the loan documents received, Checking deeds / Mortgage docs, Borrower info and prepare mortgage release in Collateral release team from May 2022 till mid Jan 2023.
  • Currently working in US Banking dept - UCC loan continuation since Jan mid 2023 to Oct 2023
Customer ExperienceMortgage IndustryLoan Processing

Youtube

Content Creator ( 2800 subscribers)

May 2021Feb 2022 · 9 mos · Bangalore Urban

  • Check out my YouTube Channel. I'm sharing information about Resume Tips, Career related tips.
  • Like, comment, share videos if useful to ur frnds, ex colleagues, freshers, manager level. Especially if anyone wants to learn unique learning and improvise in ur career.
  • Subscribe, Share and watch other videos if its useful.
  • https://youtu.be/SkjwG81el7Q

Practo

Lead Product Support Specialist

Mar 2020Mar 2022 · 2 yrs · Bangalore

  • Handled Supply operations, Sr Product Support into Healthcare Operations / Payments & Refund - / Support team / QRC / Interacting with doctors or patients across Pan India / backend operations / Handling customer reviews, worked on payroll and hiring of doctors in leading Health care platform across Pan India..
Customer ExperienceProduct SupportSupply Operations

Career break

Personal goal pursuit

May 2018Feb 2020 · 1 yr 9 mos · Greater Bengaluru Area

  • Pursued ICWA later discontinued due to financial issues

Altisource

Senior Preservation Co ordinator

Oct 2016Apr 2018 · 1 yr 6 mos · Bengaluru Area, India

  • U.S. Mortgage payments, Property preservation Inspections / Operations / Property registration for vacant & occupied properties across USA / handled various projects every day in reputed KPO Company.
  • NY reconciliation , LA / Los Angeles attorney projects, deregister properties, netr online research, vault and Prochamp application.
Mortgage PaymentsProperty Preservation

Career break

Gap year

Jul 2015Sep 2016 · 1 yr 2 mos · Bangalore Urban, Karnataka

  • Met with Accident and recovery.

Concentrix india

Customer Support in UK banking operations & CRM Mgt IBU

Jan 2013Jun 2015 · 2 yrs 5 mos · Bengaluru Area, India

  • Was into CRM / Customer relationship mgt - Domestic Telecom client initially for a yr and later moved to UK banking process / credit card operations for 2.6 yrs in IBM daksh / Concentrix. manyata.
  • Handled UK customers Credit card Operations & Bank transaction statements, interest rates related.
  • Started career initially in Domestic Telecom process voice and got into Global banking nonvoice.
Customer Relationship Management

Nbr developers pvt ltd.

Advertiser Specialist

Feb 2012Nov 2012 · 9 mos · HSR layout, bangalore

  • Worked in Advertising domain, was into free and paid listing in websites like magicbricks.com, indiaproperty.com, Quikr etc in Real estate firm in HSR layout. Posting info and marketing about company in social media platforms like Twitter and Facebook etc

Kk & associates, llc

Key Accounts Assistant

Jul 2010Jan 2012 · 1 yr 6 mos · Greater Bengaluru Area

  • Worked in Auditor office in Accounts dept - KK Associates, Indiranagar

Education

APS College of Commerce

Bachelor of Commerce - BCom — Accounting and Finance

Jan 2007Jan 2010

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