Aug 2020 – Dec 2021 · 1 yr 4 mos · India

• Product Management:
• 1. Drove development of a Vendor engagement tool (1k+ vendors, 100k+ approximate user base) across the entire lifecycle which improved regulatory compliance & vendor engagement. (SAP, Tableau, SQL)
• 2. Drove development of a tool to link an employee’s performance with key metrices of Ops, quality & Leadership reducing overall failures & increased collaboration. (JQuery, SAP)
• 3. Delivered Cash-to-cash tool to track the cash flow cycle from the time we buy raw materials to the time we receive cash for the same; reduced cycle time and improved sales( SQL, Tableau).
• Analytics Program Management
• 1. Drove 26 tools in collaboration with stakeholders for Operational Excellence, Quality, Vendor management etc. & reduced recurring failures , cycle time & project delays
• 2. Driving Analytics reporting & Digital Transformation (team of 7) in the areas of related to Sales, Operations, Quality, Supply chain, Logistics, manufacturing and pharma for multiple reports, benefitting ~4000 employees across 9 sites & 4 continents.
• 3. Discuss and finalized features using analytics, created To-be-scenarios and end to end business flow with clients and driving the development of the required solution within time and budget
• 4. Working with external consultants on Operational excellence project to streamline the operations, reduce cycle time, reduce bad inventory and gap between plan and actual target outputs.
• Strategy and Insights Generation:
• 1. Inputs for Strategy for CXOs (Operational analytics, Root cause analysis for recurring failures, quality analytics, manufacturing analytics, logistics and supply chain analytics)
• Tech Stack: Tableau/PowerBI, SAP, JQuery, Excel, Python/R, SQL, Regression, Clustering, Exposure in ML & predictive modelling projects, User stories/Prototypes/Wireframes/BRDs, JIRA, Agile, Scrum, ReactJS, NodeJS, AngularJS, Dotnet

May 2019 – Jul 2020 · 1 yr 2 mos · Norway

• Founder, IIM Community:
• I founded the IIM Community, a 5000+ alumni network to help alumni with jobs and referrals. We have a presence on Facebook, Telegram, Whatsapp and Linkedin. We regularly hold meetups and have multiple city chapters. We also host various webinars on topics such as Product Management, Technology consulting and analytics.
• Product & Project Management:
• 1. Understanding clients’ requirements, defining business problems, identifying new clients, work planning, prioritisation, estimation, delivery of projects within time & scope
• 2. Owning projects & providing customers a glitch-free journey by maintaining balance between engineering solutions and customer expectations and maintain long term relationships.
• 3. Designing prototypes, getting business definitions right, designing the business flow.
• Data Management:
• 1. SQL for large volume structured and unstructured data
• 2. Gathering data from multiple sources.
• Solutioning, Consulting and client relationships:
• 1. Understanding clients requirements, delivering products on time, suggesting the right solutions while pitching, explaining technical concepts to people with varied levels of seniority and expertise.
• Pro-bono Analytics consulting for clients:
• 1. Dashboarding: Automated key KPI Reports & reduced reporting time by 30%
• 2. Credit Risk Analysis to identify the right candidates and loan amount.
• 3. Optimising marketing campaigns for running SMS campaigns. (k-Means, clustering)
• Achievement: Streamlining of SMS campaigns & reducing the campaign expenditure by 50%.
• 4. Churn Prediction, BFSI Domain, causing 17% reduction in churn
• 5. Customer Lifetime Value & Clustering, improved conversion rate by 2 times
• Languages
• Tableau (dashboards), Python, R, SQL, PowerBI

Jul 2018 – Apr 2019 · 9 mos · Gurgaon, India

• N.India manager responsible for giving and executing strategic & analytical insights to maximise revenue, end-to-end project delivery and product management.
• Product Management:
• 1. Drove key product launches in the Display category. Collaborated with multiple stakeholders, organized launch meetings with key distributers & government officials and increased pre-bookings by 15%.
• 2. Prioritized key features, conducted analytics to understand customer pain points & drove key features such as low or zero bezel thickness, anti-reflection, waterproof, unbreakable etc. both on mobile and website in collaboration with R&D & development teams.
• 3. Retention of Samsung clients onto our platform by analytics, system design, gaps identification, optimization, improving after sales support & improving drop off rate by 10%.
• Analytics:
• 1. Visualization to communicate business insights from analysis and make actionable recommendations
• 2. Setting individual targets, target v/s achievement reports & taking timely action (Dashboards, KPIs)
• 3. Predict inventory & manage demand supply gap; 3 dealers reduce bad inventory by 20% (Time Series)
• 4. Right Pricing, discounting & bundling basis benchmarking, stock ageing, P&L, competitor data, trends
• 5. P&L management for ~120 dealers, educating how to make more profits and troubleshooting.
• Team Management:
• 1. Dealer management for 120 dealers who customized softwares, resolved territorial, pricing, lead mapping & other disputes.
• 2. Communication with stakeholders of varied seniority & tech. expertise to fill communication gaps.
• Sales via effective product management:
• 1. Handling sales & negotiations for North India by managing Key accounts (CXOs) & dealer network
• Achievement: $300k revenue in N. India due to right strategy, execution & team management
• 2. Ownership of Sales Metrices of individual distributers, internal field staff, different regions & states

Apr 2017 – May 2018 · 1 yr 1 mo · Greater Hyderabad Area

• Product Management:
• 1. Launched Marketing tool for capturing demand, improving service & improving cycle time of products. Reduced demand supply gap by 20%; introduced features such as Mobile first design, 3D elements, iris based sign in, geo tracking of complaints servicing & minimalist UI Design. Increased cycle time by 10%, sales by 133% & service time by 15%.
• 2. Delivered and launched a Credit Risk feature to predict customer default based on historical data and reduced overall defaults by 20%. Analyzed customer data & reduced responsivness by 20% reducing churn by 10% (HTML, XGBoost, SQL).
• 3. Stakeholder management across levels & increased tools adoption by 20%.
• Project Management:
• 1. Owning all aspects of analytics projects from identification of use cases, understanding business issues, preparing analytics roadmap, deciding suitable ML algorithm & end-to-end analytics delivery
• Achievement: Pan India Strategy, analytics to achieve 133% increase in sales & Rs.180 crore in sales
• 2. End-to-end analytics delivery, setting up processes & workflows & documenting.
• Team Management:
• 1. Managing pan-India sales targets (700 branches, >3000 employees and 15 states).
• 2. Leading, nurturing and growing a team of 8 analysts
• Client Management:
• 1. Key account management for CXOs, vendors, investors & negotiation handling
• Analytics:
• 1. KPI metrices, dashboarding
• 2. Customer Analytics:
• a. Churn Prediction
• b. Customer Lifetime Value: Strategies for High & low CLTV customers. (XGBoost)
• c. Personalised offers
• d. Segmentation
• 3. Marketing Analytics:
• a. Predicting sales
• b. Sales targets (XGBoost)
• c. Platform choice increasing conversion rate by 20% (Naive Bayes)
• 4. Financial Analytics:
• a. Credit Risk (Light GBM, Accuracy: 89%)
• b. Credit Scorecard using ML Algorithm
• Achievement: Identifying the right customers reduced overall defaults by 20% saving Rs.10 crore p.a.
• 5.Data Management:
• a. Handling structured & unstructured data using big data, SQL

Sep 2013 – May 2015 · 1 yr 8 mos · Banglaore

• Team Management:
• 1. Team Leader for internal project: Led a team of three to make an Induction and Buddy app for HR clients of TCS. This app would act as an interface between the new joinees and the HRs.
• Technical Responsibilities:
• 1. Managing database of client Johnson and Johnson and creating reports using SQL queries and creating PowerBI reports.
• 2. Data Analysis of Johnson & Johnson categories, determining the cash rich categories & reporting
• 3. ETL: Extraction, transformation and loading data.
• 4. Complex SQL queries for data mining.
• Analyst and client dealing:
• 1. Work closely with the Business Analysts to understand the scope of the business requirements.
• 2. Client dealing and trying to understand change in requirements, design specifications.
• 3. Attending conference calls between client, on-site personnel and manager and sharing work done, status reporting, progress, challenges ahead.