Jul 2024 – Jul 2024 · 0 mo · Doha, Qatar · On-site

• Contributed to the success of a community health program by:
• Accurately monitoring and recording vital signs, ensuring timely and informed decisions in collaboration with healthcare professionals.
• Exemplifying empathy and professionalism, building trust and delivering exceptional patient-centered care.
• Earning a Certificate of Recognition for exemplary contributions, showcasing a steadfast commitment to community health and service excellence.
• This experience underscored my dedication to healthcare, combining technical expertise with compassion to create a lasting impact.

Jan 2024 – Jul 2024 · 6 mos · Doha, Qatar · On-site

• As part of my CNA training at Icon Training Centre, I gained hands-on experience providing high-quality care to patients, focusing on both their physical and emotional well-being. My key responsibilities included:
• Delivering comprehensive daily care, including assistance with bathing, dressing, feeding, and mobility.
• Monitoring vital signs such as blood pressure, pulse, respiration, and temperature, ensuring accurate documentation.
• Assisting in medication administration and treatments under the guidance of licensed nurses.
• Implementing infection control protocols to maintain a sterile and safe environment.
• Supporting patient mobility and exercise programs, including transfers, ambulation, and range-of-motion exercises.
• Assisting in medical procedures such as wound care and catheterizations.
• Communicating effectively with patients, families, and healthcare teams to ensure coordinated, compassionate care.
• Providing emotional support to patients and their families to foster a comforting environment.
• Managing patient intake and discharge, ensuring seamless transitions and continuity of care.
• Contributing to patient care conferences and helping to develop individualized care plans.
• Assisting with special dietary needs, ensuring patients received proper nutrition and hydration.
• Maintaining patient hygiene and comfort through tasks such as bed-making, toileting, and skin care.
• Monitoring patient condition changes and reporting promptly to the nursing staff.
• This experience sharpened my clinical skills, enhanced my understanding of patient-centered care, and deepened my commitment to delivering compassionate healthcare.

Mar 2022 – May 2022 · 2 mos · Doha, Qatar · On-site

• As a dedicated barista at Kabayan Breweries Specialty Coffee, I had the opportunity to combine my passion for coffee with a commitment to exceptional customer service. I was responsible for crafting high-quality beverages and maintaining a clean and welcoming environment, including:
• Beverage Preparation: Skillfully prepared hot and cold beverages, including specialty coffee, espresso drinks, and blended coffee, ensuring consistency and excellent taste with every cup.
• Latte Art Mastery: Created visually stunning and creative latte art that enhanced the customer experience and showcased the artistry of coffee-making.
• Maintaining Cleanliness: Kept workstations, machines, utensils, and seating areas immaculate daily, ensuring hygiene standards were consistently met.
• Brand-Specific Beverages: Delivered signature café beverages with a focus on speed, quality, and consistency, exceeding customer expectations on every order.
• Customer Engagement: Developed strong relationships with customers, providing personalized recommendations and ensuring their satisfaction with each visit.
• In this role, I honed my skills in fast-paced environments while maintaining high standards of quality and customer care. I thrive in environments where precision, creativity, and excellent service are essential.

Nov 2018 – Present · 7 yrs 5 mos · Doha, Qatar · On-site

• In my role as a Security Receptionist and team leader, I achieved the following:
• Emergency Response (100%): Fully trained in CPR and first aid, ensuring immediate and effective action during emergencies.
• Customer Service (95%): Welcomed and assisted clients and visitors, creating a professional and empathetic environment.
• Team Leadership (90%): Supervised and supported a team, maintaining safety protocols and ensuring smooth operations.
• Conflict Resolution (85%): Successfully de-escalated tense situations using strong communication and problem-solving skills.
• Safety & Compliance (98%): Ensured adherence to safety standards and protocols, providing a secure and compliant environment for all.
• These responsibilities strengthened my ability to remain calm under pressure, communicate effectively, and prioritize the well-being of individuals,key skills in healthcare and patient care settings.

Jul 2018 – Nov 2018 · 4 mos · Nairobi County, Kenya · On-site

• As a Banquet Server at Golden Tulip Westlands, I delivered exceptional service during high-profile events, ensuring a seamless and memorable guest experience. Key contributions included:
• Event Preparation: Expertly set up food stations, dining areas, and event spaces with precision and attention to detail, creating an inviting and professional atmosphere.
• Guest Service Excellence: Provided personalized and attentive service to guests, ensuring their needs were met promptly and professionally.
• Team Collaboration: Worked closely with event organizers and colleagues to coordinate smooth operations, from setup to breakdown.
• Adaptability: Thrived in fast-paced environments, skillfully managing multiple responsibilities to uphold the venue’s high service standards.
• This role honed my ability to anticipate guest needs, maintain a polished presentation, and contribute to the success of premium events.

Oct 2017 – Oct 2018 · 1 yr · Nairobi County, Kenya · On-site

• Throughout my tenure at Azure Hotels, I excelled in multiple roles, including Waiter, Barista, Banquet Server, and Room Service Attendant, delivering exceptional guest experiences and contributing to the overall success of the establishment. Key achievements include:
• Sales Growth: Increased revenue by upselling premium products and tailoring recommendations to guest preferences.
• Operational Efficiency: Managed orders, billing, and complimentary services seamlessly using a POS system, ensuring accuracy and smooth service flow.
• Versatile Service Delivery: Provided high-quality service in diverse settings, including fine dining, banquets, coffee service, and in-room dining, showcasing adaptability and a commitment to excellence.
• Customer Satisfaction: Maintained a strong focus on personalized service, ensuring guest satisfaction and fostering repeat business.
• Attention to Detail: Ensured the setup and execution of events, beverage presentations, and room service deliveries met the highest standards of quality and professionalism.
• This multifaceted experience sharpened my ability to thrive in fast-paced environments, work collaboratively with teams, and deliver memorable guest experiences.

Jul 2017 – Oct 2017 · 3 mos · Nairobi County, Kenya · On-site

• At Margarita House, I played a key role in creating a welcoming and seamless guest experience. My responsibilities and achievements included:
• Guest Reception: Warmly greeted visitors and customers with professionalism, ensuring a positive and lasting first impression.
• Front Desk Operations: Managed payment transactions efficiently, including authorizing payments and providing accurate billing information.
• Environment Management: Maintained a clean, organized, and inviting reception area to enhance the guest experience.
• Customer Engagement: Provided personalized assistance to guests, addressing inquiries and ensuring their needs were met promptly.
• This role strengthened my ability to deliver exceptional customer service, handle financial transactions accurately, and maintain a professional environment, all while contributing to a memorable guest experience.

Mar 2016 – May 2016 · 2 mos · Nairobi County, Kenya · On-site

• As a Lead Waitstaff at Kivi Milimani Hotel & Apartments, I ensured that both team and guest satisfaction were prioritized, fostering a seamless and exceptional dining experience. Key responsibilities and accomplishments included:
• Team Supervision: Managed and supervised waitstaff, ensuring consistent service quality and adherence to hotel standards.
• Guest Relations: Handled guest queries promptly and professionally, providing solutions that enhanced customer experience.
• Customer Satisfaction: Conducted regular table check-ins to assess guest satisfaction with food and beverages, promptly addressing any concerns.
• Efficient Service Delivery: Coordinated with kitchen staff to ensure timely and accurate order delivery, meeting guest expectations.
• Training & Mentoring: Assisted in training new staff, promoting a positive and collaborative work environment.
• This role enhanced my leadership, communication, and problem-solving skills while reinforcing my commitment to providing top-tier service in a dynamic hospitality setting.

Sep 2015 – Feb 2016 · 5 mos · Ruaraka, Nairobi County, Kenya · On-site

• In my role as a Kitchen Steward and Banquet Waiter at Safari Park Hotel, I was responsible for ensuring that guests received exceptional service and enjoyed a seamless dining experience during events. Key responsibilities and accomplishments included:
• Guest Guidance & Service: Guided arriving guests to their tables and took drink orders, ensuring a smooth, welcoming start to their dining experience.
• Event Support & Tray Service: Efficiently circulated appetizer and drink trays during events, offering guests timely and courteous service, which contributed to the event's success.
• Memorable Guest Experiences: Delivered friendly, attentive, and professional service, creating positive and lasting memories for guests.
• Collaboration & Coordination: Worked closely with kitchen and service teams to ensure timely, quality service during high-traffic events and banquets.
• Cleanliness & Organization: Assisted with maintaining cleanliness in kitchen areas and banquet halls, ensuring compliance with safety and hygiene standards.

Jun 2015 – Jul 2016 · 1 yr 1 mo · Nairobi County, Kenya · On-site

• As a Food Server at Arziki Restaurants(UNES), I consistently delivered exceptional dining experiences by combining attentive service with a customer-focused approach. Key responsibilities and accomplishments included:
• Customer Engagement: Warmly welcomed guests upon arrival, ensured their needs were met promptly, and maintained a friendly and professional demeanor throughout their dining experience.
• Table Service Excellence: Prepared and served dishes directly at the table, adhering to presentation standards and customer preferences.
• Proactive Problem-Solving: Checked in with guests during their meals to verify satisfaction and addressed concerns or complications promptly, ensuring a seamless dining experience.
• Collaboration: Coordinated effectively with kitchen and service teams to ensure timely and accurate order delivery.
• Quality Assurance: Maintained a clean and inviting dining environment, upholding health and safety standards.
• This role sharpened my interpersonal communication, problem-solving, and multitasking skills, while reinforcing my commitment to delivering high-quality customer service in a fast-paced hospitality environment.

Mar 2015 – May 2015 · 2 mos · Narok, Kenya · On-site

• During my internship at Sentrim Hotels & Lodges, I gained hands-on experience across multiple departments, including food service, kitchen production, control, storage, and housekeeping. This diverse exposure allowed me to develop a well-rounded skill set in hospitality management. Key responsibilities and achievements included:
• Food Service Operations: Assisted in managing daily food service operations, ensuring timely and efficient delivery of meals while upholding high standards of customer service and satisfaction.
• Kitchen Production & Control: Gained practical experience in food production, preparation, and quality control, ensuring compliance with food safety standards and operational efficiency.
• Inventory & Storage Management: Contributed to inventory control and storage operations, ensuring proper handling, storage, and stock rotation of ingredients and supplies.
• Cross-Department Collaboration: Worked closely with the kitchen, front-of-house, and housekeeping teams to maintain smooth operations, address challenges, and enhance guest experiences.
• Housekeeping & Cleanliness Standards: Supported housekeeping operations, ensuring that all guest rooms and public areas maintained the highest standards of cleanliness and organization.
• This internship provided me with a comprehensive understanding of hospitality operations, strengthened my teamwork and communication skills, and deepened my commitment to delivering exceptional service and maintaining the highest standards in every aspect of hospitality.

Oct 2014 – Jan 2015 · 3 mos · Nairobi County, Kenya · On-site

• During my tenure at Intercontinental Nairobi Hotel, I played a key role in maintaining cleanliness and organization within the kitchen, ensuring that all operations ran smoothly and efficiently. Key responsibilities and accomplishments included:
• Kitchen Cleanliness & Organization: Maintained high cleanliness standards in the kitchen areas, contributing to a hygienic and efficient working environment that enhanced team productivity.
• Waste Management: Managed recycling and garbage disposal processes, ensuring proper waste separation and environmentally responsible practices, supporting the hotel’s sustainability goals.
• Sanitation & Hygiene: Took responsibility for garbage removal, floor cleaning, and wall washing, upholding strict sanitation standards to create a safe and clean environment for staff and guests.
• Team Support: Worked closely with the culinary team to ensure that kitchen operations were streamlined and food production areas remained free of clutter, supporting overall operational excellence.
• This role helped me develop a keen eye for detail, reinforced my commitment to cleanliness, and deepened my understanding of the critical role sanitation plays in maintaining a safe and efficient kitchen environment.

Jan 2014 – Jan 2015 · 1 yr · Nairobi County, Kenya · On-site

• During my internship at Kivi Milimani Hotel & Apartments, I gained valuable hands-on experience across key hospitality departments, including food service, food production, and housekeeping. This comprehensive exposure allowed me to develop a broad skill set and a deep understanding of the hospitality industry. Key responsibilities and accomplishments included:
• Food Service Operations: Assisted in delivering exceptional guest experiences by supporting food service operations, ensuring timely and accurate meal service while maintaining a high standard of customer satisfaction.
• Food Production & Quality Control: Worked alongside chefs and kitchen staff to assist in food preparation and production, ensuring the highest standards of food quality, safety, and consistency were met.
• Housekeeping & Cleanliness: Played an active role in maintaining cleanliness and orderliness within guest rooms and public areas, ensuring all hygiene and sanitation standards were upheld to enhance guest comfort and satisfaction.
• Cross-Department Collaboration: Collaborated closely with various departments, including kitchen, front desk, and housekeeping, to ensure smooth and efficient hotel operations and meet guest needs.

Jul 2013 – Dec 2013 · 5 mos · Nairobi County, Kenya · On-site

• As a Bar Waiter at Florida Club, I honed my skills in delivering exceptional service in a fast-paced and dynamic environment, ensuring a memorable experience for every guest. My key responsibilities and accomplishments include:
• Guest Engagement & Service Excellence: Provided personalized service to guests by efficiently taking orders, offering beverage recommendations, and ensuring customer satisfaction throughout their visit, contributing to repeat business.
• Beverage Knowledge & Upselling: Leveraged in-depth knowledge of beverages, including cocktails, wines, and spirits, to upsell premium products, significantly boosting sales while maintaining a focus on guest preferences.
• Efficient Order Management: Managed beverage orders with accuracy and speed, ensuring prompt and flawless delivery to guests, even during peak hours.
• Quality Control & Cleanliness: Maintained a clean and organized bar area, ensuring that equipment, utensils, and glassware met hygiene and safety standards at all times.
• Team Collaboration & Efficiency: Collaborated with fellow staff members to ensure smooth operations, providing assistance during high-volume periods and ensuring all guest requests were handled promptly.
• My role at Florida Club allowed me to refine my communication, multitasking, and customer service skills, while consistently exceeding guest expectations and enhancing the overall bar experience.

May 2000 – Jun 2013 · 13 yrs 1 mo · City of Kisumu, Siaya County · On-site

• In my role as a caregiver for my grandmother, I developed and honed essential caregiving skills while providing compassionate and personalized care. Key responsibilities included:
• Daily Living Assistance: Assisted with daily activities such as bathing, dressing, feeding, and mobility, promoting independence while ensuring comfort and safety.
• Emotional & Social Support: Provided emotional support through regular companionship and engagement in meaningful activities, fostering a positive and nurturing environment to enhance my grandmother’s wellbeing.
• Collaboration with Healthcare Providers: Worked closely with healthcare professionals to ensure the best possible care and coordinated with them for any necessary interventions or adjustments to care plans.
• This caregiving experience gave me invaluable hands-on experience in patient care, problem-solving, and communication, all of which are essential in the healthcare industry.