Harsh Shah — Customer Success Manager

I'm currently working as the Customer Success Lead at Pratilipi, where I help writers and readers get the best experience from the platform. One of my main focuses has been building a Customer Success Dashboard that tracks issues in real-time, collects user feedback, and creates a smooth loop between all teams, so that everyone stays aligned and focused on solving real problems. Before this, I led 4+ seasons of the Pratilipi Creators Program, where I worked closely with thousands of authors, helping them improve their writing, build long-running series, and grow their income through premium content. My strength lies in connecting storytelling, strategy, and execution. I enjoy creating writing workshops, guiding authors through emotional storytelling, and working with teams to solve operational challenges. Whether it’s building better systems, designing programs, or simply helping a writer find their voice, I believe in creating a space where good stories grow, and creators feel supported.

Stackforce AI infers this person is a Customer Success Lead in the SaaS industry with a focus on community engagement.

Location: Bengaluru, Karnataka, India

Experience: 7 yrs