Arbaz Shaikh

Head of Talent

Marlborough, Massachusetts, United States12 yrs 9 mos experience
Highly Stable

Key Highlights

  • Over 10 years of leadership in recruitment and operations.
  • Expert in architecting talent acquisition strategies.
  • Proven track record of exceeding ambitious targets.
Stackforce AI infers this person is a Recruitment and Operations Leader with expertise in IT and Business Development.

Contact

Skills

Core Skills

RecruitmentClient RelationsClient DeliveryTechnical Recruiting

Other Skills

Customer SatisfactionAccount ManagementTeam ManagementProcess TransitioningStaff DevelopmentCandidate AssessmentBusiness DevelopmentRecruitingRecruitment MarketingRevenue & Profit GrowthContingent RecruitmentClientSuccessTalent ManagementSourcingScreening Resumes

About

I am a seasoned leader with over 10 years of extensive experience spearheading recruitment, operations, and business development across multiple industries including IT, Manufacturing, Financial, Healthcare, and Construction. Currently, as Head of Operations and Talent at Resourcesoft Inc (USA) and its sister company Ingeniworx Business Solutions (India), I am at the drive of global staffing and operational strategy, overseeing large scale recruitment and business functions across multiple Indian offices in Pune and Kolkata - with strategic expansion plans underway for Indore and Mohali. In this pivotal role, I lead cross-functional teams driving US IT staffing, offshore IT projects, sales growth, and client engagement on a global scale. I am responsible for architecting and executing innovative talent acquisition strategies and operational frameworks that empower business scalability and deliver sustained revenue growth. My leadership fuels organizational excellence, optimizing processes and building high performing teams that consistently exceed ambitious targets. I bring a deep understanding of market trends, cutting-edge recruitment techniques, and a relentless focus on aligning talent with client business goals positioning the company as a leader in the global staffing arena. Previously, I served as a Training & Account Development Manager at Qualified Recruiter, where I successfully led high impact recruitment teams, delivered exceptional client results, and developed strategic partnerships. I thrive on challenges that require visionary leadership, operational mastery, and strategic foresight to transform business goals into reality.

Experience

Resourcesoft inc.

Head of Talent & Operations

May 2025Present · 10 mos · Marlborough, Massachusetts, United States · On-site

Ingeniworx business solutions

Global Head of Talent & Operations

May 2025Present · 10 mos · Pune, Maharashtra, India · On-site

Qualified recruiter, llc

3 roles

Recruitment Account Manager / Training & Development Manager

Jan 2023May 2025 · 2 yrs 4 mos · On-site

  • Build and maintain strong client relationships by deeply understanding and addressing their recruitment/staffing needs.
  • Develop and implement tailored recruitment strategies that align with client goals, leading to successful talent acquisition.
  • Currently, I manage contingent client accounts, previously inactive, successfully transforming them into profitable streams with consistent revenue generation.
  • Oversee the recruitment process for contingent clients in diverse sectors, including IT, Manufacturing, Oil & Gas, Industrial, Financial, and Health care.
  • Conduct daily strategy meetings with recruiters and internal teams to set clear goals, assign tasks, and ensure optimal performance.
  • Engage with clients regularly, including attending end-client meetings to understand and adapt to their evolving recruitment needs.
  • Demonstrate agility and efficiency by delivering on critical and time-sensitive requirements, often exceeding client expectations.
  • Focus on delivering high-quality candidates by implementing rigorous screening processes and continuously enhancing candidate quality.
  • Achieved a successful placement rate per month for each client account, demonstrating consistent performance and client satisfaction.
  • Successfully implemented and refined contingent recruitment processes, driving notable success and closing deals effectively.
  • Consistently met a quarterly revenue target from contingent accounts, contributing significantly to the company's financial goals.
  • Collaborate closely with internal teams to ensure effective execution of recruitment strategies and strict adherence to legal and regulatory standards.
  • Also, looking after the Training and Development part, overseeing the onboarding process for new joiners, and providing comprehensive training on production and operational procedures.
Customer SatisfactionClient RelationsAccount ManagementTeam ManagementProcess TransitioningStaff Development+8

Recruitment Team Lead

Promoted

Dec 2018Jan 2023 · 4 yrs 1 mo · On-site

  • I am a results-driven IT staffing professional with a comprehensive skill set, a dedication to excellence, and a proven ability to lead, innovate, and deliver exceptional results in the ever-evolving IT staffing landscape.
  • Accomplished leader with a proven track record in the IT staffing industry. Led and guided a high-performing team of recruiters to surpass performance targets, fostering a culture of excellence. Built enduring client relationships by consistently exceeding expectations, and cultivating long-term partnerships.
  • Possess deep industry insights into emerging technologies and market trends, enabling precise alignment of top IT professionals with client needs. Excelled in optimizing team performance through strategic goal-setting and continuous improvement, resulting in heightened efficiency and productivity.
  • Developed and executed comprehensive recruitment strategies, leveraging diverse sourcing channels and rigorous candidate evaluation techniques to consistently deliver high-caliber talent. Prioritized a culture of learning, offering ongoing training, coaching, and mentorship to empower team members to excel in their roles.
  • Ensured client satisfaction by consistently providing high-quality candidates within specified timelines, and proactively addressing client feedback. Demonstrated strong leadership by fostering a collaborative work environment that drives excellence and innovation.
  • Expertise extends to popular job boards like Dice, CareerBuilder, Indeed, Monster, and advanced ATS platforms Bullhorn, Zoho, and CEIPAL, streamlining recruitment processes and enhancing overall efficiency.
  • Additional strengths include diverse industry experience, data-driven decision-making, compliance and regulatory expertise, client portfolio growth, a commitment to candidate experience, technology integration, thought leadership, cost-efficiency initiatives, and cross-functional collaboration.
ClientSuccessTalent ManagementAccount ManagementTeam ManagementSourcingScreening Resumes+8

Technical Recruiter

May 2017Dec 2018 · 1 yr 7 mos · On-site

  • Delivering the best talent to top-tier, innovative clients working with cutting-edge technical stacks. Specializing exclusively in everything development and infrastructure related to the Web (HTML5, CSS3, JavaScript, Angular, Node, Backbone, JQuery, UI/UX, design, Ruby, Python, PHP, etc). Java/J2EE (frontend/full stack/backend) NET (ASP.NET, MVC, jQuery, WCF, NHibernate, C#, Entity Framework, e-commerce, mobile); SQL Server/Oracle/Big Data/Datawarehouse (DBAs, Data Architects, Modelers, and Developers); SharePoint, Open Source and Cloud technologies; and the Advancing Business With People
  • Qualified Recruiter provides highly skilled professionals in Information Technology for contract and permanent placement. Our veteran team of professional recruiters utilizes an aggressive, personal, and thorough process of discovering ideal candidates and matching them to client companies, based on that firm’s unique corporate culture and needs.
  • With the core values of professionalism, integrity, and world-class customer service, Qualified Recruiter is committed to providing the highest Caliber of recruiting solutions and maintaining long-term relationships with both its client and candidate partners.
  • We’re in the people business and we like to prove it every day with dedicated, personal service that no technology can ever imitate. Delivering the best talent to top-tier, innovative clients working with cutting-edge technical stacks.
  • Qualified Recruiter is committed to long-term relationships with our clients and consultants.
  • We’re in the people business and we like to prove it every day with dedicated, personal service that no technology can ever imitate.
Client successTechnical RecruitingTalent ManagementIT RecruitmentSourcingPresentation Skills+1

Concentrix

Senior Technical Support Specialist

Sep 2014May 2017 · 2 yrs 8 mos · Pune, Maharashtra, India · On-site

  • Responsible for providing technical assistance and support to customers who are experiencing problems with a Virgin Media service.
  • This included troubleshooting software and hardware issues, diagnosing technical problems, and providing solutions to customers over the phone, email, or through a company's website.
  • Also responsible for updating customer information in a company's database, documenting customer interactions, and escalating more complex issues to higher-level support staff.
  • Provided training and support to customers on how to use a company's products or services.

Iyogi

Senior Technical Sales Support Executive

Jan 2014Aug 2014 · 7 mos · Gurgaon, India

Tata technologies

Technical Sales Representative

Jun 2013Aug 2014 · 1 yr 2 mos · Pune Area, India

Education

Yashwantrao Chavan Maharashtra Open University

Bachelor of Commerce - BCom

Jan 2022Jul 2024

Savitribai Phule Pune University

HSC — Automotive Engineering Technology/Technician

Jan 2010Jan 2011

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