Jun 2021 – Nov 2021 · 5 mos

Oct 2020 – Jun 2021 · 8 mos

• Responsible for capacity, quality, and execution executed by 9 Product Designers and 3 Content Strategists across 5 primary Small Business banking product categories to improve our customer’s shop, apply, and setup experience
• Gather, align, and define design-related epics and features in partnership with primary project partners to enable accurate estimation and timelines of creating design artifacts that meet customer, business, and technology needs

Aug 2020 – Oct 2020 · 2 mos

Jun 2020 – Nov 2021 · 1 yr 5 mos

• Passionately grow, mentor, and empower Product Designer's to improve how they deliver
• Prepare and facilitate interactive sessions every 2 weeks for ~50 designers to nurture a community

Jan 2020 – Aug 2020 · 7 mos

• Manage, document, and communicate digital design system standards for a consistent brand experience across all 13 different product categories with online applications for new and existing customers opening new accounts online
• Collaborate with 50+ project partners to build, document, implement, and support processes that are adopted and scale as best practices, which include design patterns, accessibility compliance approvals, and scrum efficiencies
• Identify and assist with the estimating and grooming of design-related user stories in partnership with scrum team members by speaking to the details of design deliverables, answering questions, and resolving ambiguities

Apr 2018 – Jan 2020 · 1 yr 9 mos

• Leader on a scrum, which results in a strong and trusted partnership with all team members - product owner, business analyst, back-end developer, front-end developer, QA, and the scrum master.
• Justify the value of testing new ideas by earning credibility and trust from our Experience Design department and business partners by presenting data-informed decisions that support user-centric designs
• Coach and provide documented processes for junior product designers and front-end developers that allows them to effectively manage their deliverables in the product lifecycle, resulting in more delivering higher quality work with more confidence
• Identify and assist with the estimating and grooming of design-related user stories in partnership with scrum team members by speaking to the details of design deliverables, answering questions, and resolving ambiguities

Mar 2021 – Apr 2022 · 1 yr 1 mo

• Created and ran monthly interactive small group sessions to learn and practice UX foundational skills

Feb 2018 – Aug 2018 · 6 mos · San Francisco Bay Area

• Taught an engaging 24-week part-time UX/UI Certification Course with 3 TAs that graduated all 28 students with the skills and confidence to join the ranks of industry-shaping creative professionals.
• Lead instruction of curriculum covering User-Centric Design Research, Wireframe and Visual Prototyping, User Interface Development, and Web Development.
• The part-time 24-week course schedule included classes held 2 weekday evenings and Saturday mornings equalling 14hrs of in-class instruction and activity time each week.

Jan 2018 – Present · 8 yrs 2 mos

• I help Designers get what they want next, now.
• My approach meets Designers where they are at to help them get where they want to go.
• As a Designer by trade, our methods are rooted in Design Thinking and industry-leading design principles.
• Designers who work with me gain:
• ✅ Clarity on what they want next and actionable steps to get it
• ✅ Confidence in themselves, their expertise, and their story
• ✅ Practical strategies to attract the right opportunities
• ✅ Ability to showcase their skills, impact, and value
• ✅ Roles and resonsibilites that fullfill them
• Our results make companies want to pay Designers top dollar.
• Designers I help are at companies you know and probably some you don't.
• Companies include: Apple, Google, Notion, Lyft, Meta, Salesforce, Kroger, Warner Media, Microsoft, and Wells Fargo
• Ready to transform your designer career?
• 🗓️ Schedule a free consult and let's uncover the next step in your career journey, now.

Oct 2017 – May 2020 · 2 yrs 7 mos · San Francisco Bay Area

• Create and lead a free 2hr Intro to UX Design session twice a month for 15-45 new participants each time who either understand the basics or just heard the terms and want to explore the topic with a goal to enroll as a paying student.
• . Write and teach a full-day immersive UX Design Bootcamp that teaches the fundamental design process through 5 primary design activities, which build on each other and allow students to walk away with an actual mobile prototype

Oct 2017 – Jan 2018 · 3 mos · San Francisco Bay Area

• Expanded online business banking features by creating an interactive prototype for a new account opening experience
• Established a standard shared storage and file name structure that supports plans for expanding team headcount

May 2016 – Aug 2017 · 1 yr 3 mos · San Francisco Bay Area

• RESPONSIBILITIES
• Gathered and translated business requirements and brand characteristics for MGMA, UPS, and Freddie Mac into smart, effective, and elegant user experiences through user scenarios, interaction flows, wireframes, and prototypes
• Conducted multiple primary and secondary research techniques and methodologies including interviews, workshops, persona building, and customer journey maps with Zebra Technologies and Freddie Mac to drive experience strategy
• Continuously required to facilitate, present, communicate, and collaborate with external and internal teams
• Created project scopes, budget estimates, and sales presentations as the UX lead for new business pursuits to net new or current clients like CINTAS, PlayStation, and UPS
• Instrumental in establishing unified project artifact templates to standardize delivery across the agency
• Promoted collaborative work environment across multiple cross-functional domestic and international teams
• CLIENTS
• AARP, Aramark, Bank of America Merchant Services, BB&T, California State Lottery, First Data, Freddie Mac, Johnson Controls Inc., McDonald's, MGMA, TEKLYNX, Unitedhealth Group, and UPS

Mar 2015 – May 2016 · 1 yr 2 mos · Richmond, Virginia Area

• Consult with over 50 partners across diverse industries including banking, medical, military, retail, and technology
• Ran a handful of topic/trainings during regular UX team meetings
• Continued responsibilities outlined below for Sr. UX Architect position
• SENIOR USER EXPERIENCE ARCHITECT | November 2013 - March 2015
• Solo or lead UX resource on projects that included cross-disciplinary collaboration, which grew stronger as the projects went on.
• Apply solid user experience and usability principles while looking for opportunities to innovate against best practices
• Architect solutions for a wide variety of platforms and devices including web, kiosk, responsive, tablet, and mobile phones
• Played diverse roles on projects, including Content Strategist, Information Architect, Taxonomist, and UX Architect
• CLIENTS
• AARP, Adient, Amway, Baltimore Gas & Electric, BB&T, Carmax, Chik-fil-A, Federal Reserve Bank of Chicago, Freddie Mac, Intel, Johnson Controls Inc., Medical Group Management Association, Sony PlayStation, Virginia Tourism Corporation, UPS, and Zebra Technologies

Nov 2013 – Mar 2015 · 1 yr 4 mos · Richmond, Virginia Area

• Solo or lead UX resource on projects that included cross-disciplinary collaboration, which grew stronger as the projects went on.
• Apply solid user experience and usability principles while looking for opportunities to innovate against best practices
• Architect solutions for a wide variety of platforms and devices including web, kiosk, responsive, tablet, and mobile phones
• Played diverse roles on projects, including Content Strategist, Information Architect, Taxonomist, and UX Architect

Jul 2013 – Nov 2013 · 4 mos · Richmond, Virginia Area

• • Collaborated with key stakeholders across all lines-of-business to improve enterprise wide findability

Aug 2011 – Jun 2013 · 1 yr 10 mos · Kansas City, Missouri Area

• RESPONSIBILITIES
• Communicate content organization and visual hierarchy to Honeywell, Kellogg’s, Western Union and more with user-flows, site maps, and wireframes to expanding their digital footprint with new experiences
• Used interactive wireframes (demonstrating a more complete user experience than traditional, static wires) to advance wireframe creation and presentation methodology across a team of 15+ user experience professionals
• CLIENTS
• Avaya, Colgate, ConocoPhillips, Dell, Dignity Memorial, Gatorade, Honeywell, HughesNet, JDRF, Kashi, Kellogg's, Navistar, Quest Diagnostics, SAP, Toms of Maine, US Bank, Welch Allyn, and Western Union

Jun 2010 – Aug 2011 · 1 yr 2 mos · Greater Seattle Area

• RESPONSIBILITIES
• Developed and implemented a standard campaign performance report process to support 25+ Account Executives. The process was created after reviewing marketing material and discussing expectations with Account Executives to make sure the reports touch on the right analytics.
• Managed 100s of digital marketing CPC and CPM campaigns across multiple platforms including SeattlePI.com, Yahoo! Ad Network, Facebook, Email, and SEM to ensure appropriate delivery to maximize ROI for clients
• CLIENTS
• Alaska Airlines, Amtrak, Broadway Across America, Coldwell Banker, Delta Dental, Goodwill, Intel, LiveNation, McDonald's, Seattle Mariners, Seattle Seahawks, Seattle Sounders FC, Tullys, UC Berkely, Wells Fargo, and Whole Foods

Mar 2010 – Jun 2010 · 3 mos · Greater Seattle Area

• Actively pursued a complete understanding of the different parts of the radio industry through interviews with employees and hands on experience performing different tasks like prospecting and recaps.

Jun 2009 – Jun 2010 · 1 yr · Greater Seattle Area

• Owned and completed research, design, and development of migrating YourSports Network from a third party website provider with limited functionally to a shared hosting server with a completely customized WordPress template in this fast-paced start-up environment.
• Built and maintained the YourSports Network online experience. The main process started with brainstorming to develop a vision. The developed vision continued with creative designs to get a realistic perspective. Following design approval, development would occur in WordPress. Maintenance was constant in a fast-pass start-up environment.
• Implemented and managed Google Analytics for effectiveness & optimize frequently to improve content available.

Jan 2009 – Aug 2009 · 7 mos · Greater Seattle Area

• Contacted 300 leads per 4-8 hour shift about Life Insurance to create clients for Account Executives
• Recognized as top associated with a consistent 12-18% lead to client ratio throughout internship

Sep 2007 – Dec 2008 · 1 yr 3 mos · Greater Seattle Area

• Consistently ranked #1 college nationwide in memberships by achieving 250-400 new member registrations per week
• Conducted weekly campus-wide marketing promotions targeted at University of Washington students, which included classroom announcements, hanging posters and distributing fliers