Aug 2020 – Jan 2022 · 1 yr 5 mos

Aug 2019 – Sep 2021 · 2 yrs 1 mo

Nov 2018 – Mar 2019 · 4 mos

• Formed startergies to grow Delhi NCR market at a growth rate of 18% monthly
•  Increased Central Delhi orders at a rate of 51% in a span of two months with a sustainable growth plan
•  Maintained supply parity viz a viz competition to ensure stronger value proposition for customers
•  Created hyperlocal Startegies to increase customer orders of high density low share markets (HDLS) by 142% in Rohini region within a span of two weeks
•  Handled a team of twelve Key account managers and sales managers to help and guide them develop Strategies

Aug 2017 – Nov 2018 · 1 yr 3 mos

•  Built and leveraged long term relationships with merchants by identifying opportunities and took initiatives to grow their business
•  Made decisions on pricing and coverage and set growth startergies for merchants business by analysing data
•  Anticipated customer expectations and problems to prepare internal stakeholders with the best possible solutions.
•  Cross-sold business deals to meet requirements; developed and negotiated contracts; integrated contract requirements with business operations.
•  Managed client relationships, prepared and presented all reports leading to retention of 95% clients
•  Managed and led new product launches such as Piggy Bank and Zomato Treats for Delhi NCR
•  Took key initiatives to enhance customer experience such as reducing order rejection rate from 8% to 5% for 9000 merchants across Delhi NCR
•  Closely worked with 31 top order volume contributing merchants and helped them grow their business to a monthly GMV of Rs. 4 crore
• Primary task was to sync between account managers , logistics team and Order support team and make sure that daily operations are run smoothly
• Had to make and maintain reports of the count of daily orders and performance of the entire team.
• Had trained 10 new people who joined the order management team.

Jan 2016 – Aug 2017 · 1 yr 7 mos

• Acquired 400 clients across Delhi NCR in a span of seven months to nurture online ordering business
•  Managed end-to-end client relationship including pitching, negotiation, contracting, billing/ invoicing, payment collection, result tracking and troubleshooting
•  Ensured competitive advantage in supply by quick and smart decision making
•  Identified and increased supply penetration in high-depth low-share markets
•  Promoted to Senior Sales Manager with responsibility of conducting on and off-field training sessions for mixed batches of 55 new and existing employees
•  Successfully planned and executed team projects and sales drives acquiring 200 clients in a day
•  Ideated and oversaw the implementation of multiple process improvements

Sep 2015 – Jan 2016 · 4 mos

•  Drove customer experience for one of the fastest growing online ordering programs
•  Communicated with customers through chats, emails and calls to resolve their order-related concerns and queries within a predefined TAT
•  Helped merchants improve service quality by relaying feedback and escalating performance issues

Jul 2017 – Mar 2020 · 2 yrs 8 mos

• Conducted market research and business development statergies and launched RCR to become a leading brand in fast food and late night delivery category
•  Established financial goals, planned financial resource allocation and procured funds
•  Built a competent team of nine chefs, eight delivery executives and two operation managers
•  Oversaw operations including resource procumement, inventory management and client acquisition
•  Managed multiple concurrent processes and strategically prioritized to ensure all deadlines are met
•  Built a strong base of 42% repeat customers through multi-pronged strategies such as social media marketing, events and advertising through food aggregators
•  Developed sustainable growth channels and built company sales from zero to Rs.1crore per annum.

May 2013 – Aug 2013 · 3 mos