C V Sai

CEO

Gurgaon, Haryana, India10 yrs 8 mos experience
Highly Stable

Key Highlights

  • Over 10 years of leadership experience in operations.
  • Expertise in optimizing operational processes.
  • Strong focus on enhancing service delivery.
Stackforce AI infers this person is a seasoned leader in operations management within the service delivery sector.

Contact

Skills

Core Skills

Operations ManagementLeadership

Other Skills

Team LeadershipTeam ManagementService DeliveryEmployee EngagementCall CentersMISSlaWorkforce ManagementTelecommunicationsContact CentersCustomer Relationship Management (CRM)ManagementCall CenterPerformance ManagementVendor Management

About

With over 10 years of leadership experience, I currently serve as Head of Operations at TravelPlus, where I focus on optimizing operational processes and enhancing service delivery. My expertise in operations management and team leadership supports organizational growth and ensures seamless service execution. Previously, I held senior roles at Urban Company, where I contributed to strengthening operations and improving service quality. I am deeply committed to fostering efficient team management and leveraging my skills in service delivery to achieve operational excellence.

Experience

Full-time

iEnergizer

Present

Travelplus

Head of Operations

Jan 2024Present · 2 yrs 2 mos · India

Operations ManagementTeam LeadershipLeadership

Urban company

5 roles

Director, International Operations

Promoted

Jul 2022Jan 2024 · 1 yr 6 mos · Gurugram, Haryana, India

Associate Vice President, International Operations

Apr 2021Aug 2022 · 1 yr 4 mos · Gurugram, Haryana, India

Associate Vice President, CX & PX

Promoted

Apr 2019Apr 2021 · 2 yrs · Gurugram, Haryana, India

Senior Manager, Fulfilment

Apr 2016Apr 2019 · 3 yrs · Gurugram, Haryana, India

Customer Experience Manager

Aug 2015Apr 2016 · 8 mos · Gurugram, Haryana, India

Education

SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

Master of Business Administration (MBA)

Jan 2015Jan 2016

Pt. Ravishankar Shukla University, Raipur

Bachelor of Commerce - BCom

May 2005Jun 2008

M G M Senior Secondary School, Bhilai Nagar

12th

Jan 1993Jan 2005

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