Jan 2025 – Mar 2026 · 1 yr 2 mos · Bengaluru, Karnataka, India

• Senior Manager for AI initiatives to support Small and Medium Business customers for Verizon Business.

Jan 2022 – Dec 2024 · 2 yrs 11 mos

• Assisting businesses explore the Greenfield landscape of Gen AI through awareness sessions and tech advisory.
• Transforming the organization by bringing in the Future of Work. Initiating the Enterprise Value Framework for LLMs and related disruptive technologies. Analysing data through Process Mining, Task Mining, SQL and data visualisation tools.
• Helping businesses construct their Automation Runways through data-driven discovery.
• Experimenting with the latest in AI to build Enterprise platforms.
• Domains - B2B Supply chain Management with a focus on Order Management, Finance ( C2C, R2R, P2P, Business Finance), Marketing, Sales Enablement and others.
• Tools - Intelligent Document Processing, NLP, ML, Cognitive Automation, RPA, Conversational AI.
• Analytics - Celonis, SQL, PowerBI/Tableau and good old Excel.
• Prototyping, demos and collaboration through Power Platform, Sketch, Invision, Mural and whatever new tool I'm exploring at the time.

May 2020 – Dec 2021 · 1 yr 7 mos

• Developed custom Digital Assistants based on Conversational AI built in-house.
• Expert in Product Roadmaps, Conversation Flow Design, Requirements gathering, Feature specifications and End to End delivery of digital assistants.
• Cross promoting other tools present in the CoE arsenal.

May 2019 – Apr 2020 · 11 mos · Bengaluru Area, India

• End-to-end delivery of Conversational AI/Chatbots for over 15 different Indian MNCs using NLP and Machine Learning.
• Bridging product requirements of clients with platform enhancements/features and establishing timelines for delivery.
• Conversation Design, User Experience, Product scoping, Roadmap development, Feature walkthrough and demos to stakeholders.
• Handling multiple account portfolios of AI bots on web, mobile, voice, Alexa, GA, WhatsApp & other channels.
• Enabling WhatsApp for Business deployments for major Indian clients.

Sep 2017 – May 2019 · 1 yr 8 mos

• Leading research into building Artificial Intelligence based Virtual Agents. Areas of research includes chat bots, virtual assistants, digital agents, Natural Language Processing based search assistants. Delivery platforms include AWS and Azure.

Jun 2016 – Aug 2017 · 1 yr 2 mos

• Coordinated Application Lifecycle Management activities with Product Owners and Delivery Managers of over 400 different applications across diverse technologies (JAVA, .Net, Mainframes, Oracle, SQL Server etc).
• Managed Enterprise wide upgrade initiatives for my business unit and led Leadership discussions on milestones and status.
• Handled Product Roadmap conversations with Product Owners to streamline their Product Lifecycle activities.

Apr 2015 – May 2016 · 1 yr 1 mo

• Cross-trained in Tableau and developed SPAs that utilize the functionality of SharePoint with the reporting features of Tableau.
• Reduced Resource Manager's data collation effort from 150+ hours per month to less than 8 hours per month through SharePoint automation.
• Ran monthly cadence meetings with all managers at Allstate India to review and finalize project resourcing data.
• Delivered workflow based solutions of high complexity for multiple teams across business units.

Jan 2014 – Mar 2015 · 1 yr 2 mos

• Delivered a highly scalable solution for Knowledge Management in 3 months. The portal serves as a repository of all knowledge artifacts that can be re-used by teams across Allstate.
• Created a Project Transitions tool that reports the current status of all Transitions underway in multiple geographies across all business units. The portal provides real-time updates to Senior Leadership about the transition status and removed the dependency on redundant Excel files and emails.
• Developed a portal to generate individual Learning Development Plans for all employees at Allstate Northern Ireland. The portal recommends courses and other learning artifacts like books and videos based on the career path selected by an employee.

Apr 2013 – Jan 2014 · 9 mos · Bengaluru Area, India

• Delivered end-to-end SharePoint configuration projects of small to medium duration. Performed Feasibility Analysis of requirements in OOTB SharePoint configuration. Developed cost and effort estimates and implemented the request after approval. As the Lead, also supported on-boarding and learning objectives of the other members in the team.

Aug 2012 – Apr 2013 · 8 mos · Bengaluru Area, India

• Worked on SharePoint configuration projects that had varied complexity. Was responsible for end-to-end delivery of solutions. The steps included requirement gathering, requirement analysis, creation of functional specifications and project reviews with cost and effort estimates, creation of technical specification documents and development with maintenance and testing.

Feb 2010 – Aug 2012 · 2 yrs 6 mos · Bengaluru Area, India

• Developed solutions that can help project teams achieve better collaboration and enhance productivity.
• Utilized SharePoint to provide efficient Knowledge Management capabilities to geographically distributed teams.
• Conceptualized Proofs of Concept to achieve better collaboration within product teams.