Jul 2023 – Present · 2 yrs 8 mos

• 🔹 Spearheaded data-driven growth strategies by translating user and product analytics into actionable insights, resulting in increased product adoption and measurable improvements in client business performance.
• 🔹 Successfully managed end-to-end execution for 14 enterprise clients, leading a high-performing team of 2 and establishing scalable SOPs that ensured 100% on-time, in-budget delivery with consistent quality.
• 🔹 Achieved a 95% client retention rate and maintained >90% client satisfaction scores by building trusted relationships with senior stakeholders and applying deep domain expertise to solve complex problems.
• 🔹 Contributed ₹10L+ in revenue within 8 months by co-creating GTM strategies and leading seamless product rollouts in partnership with cross-functional sales, product, and data teams.
• 🔹 Drove a 40% increase in user engagement and unlocked global expansion through strategic collaborations with C-level leaders, focusing on account expansion and platform value realization.
• 🔹 Currently leading a 4-member team to shape and execute GTM and customer success strategies for high-value enterprise accounts, aligning business goals with scalable, tech-driven solutions.

Jun 2021 – Present · 4 yrs 9 mos

Jun 2021 – Jul 2023 · 2 yrs 1 mo

• At Field Assist, I have gained extensive experience in various aspects of customer success and account management. Here are some highlights of my experience:
• 1.Onboarding of Clients: I have successfully led the onboarding process for multiple clients, ensuring a smooth transition onto our platform. This involved understanding their specific needs, guiding them through the setup process, and providing comprehensive training to ensure their teams were proficient in utilizing our Sales Force Automation (SFA) and Distribution Management System (DMS) solutions.
• 2.Finance and Payment Recovery: As part of my role, I have been involved in handling finance and payment recovery processes for our clients. This includes managing billing cycles, addressing any payment-related queries or issues, and collaborating with the finance team to ensure timely and accurate invoicing and payment reconciliation.
• 3.Requirement Gathering: I have actively engaged with clients to gather their requirements, understand their business processes, and identify areas where our solutions can add value. This involved conducting detailed discussions, workshops, and interviews to capture their needs accurately and translate them into actionable plans.
• 4.Collaboration with Product Team: I have worked closely with our product team to deliver customized solutions to our clients. This collaboration included providing feedback from clients, participating in product development discussions, and ensuring that the final deliverables aligned with the client's requirements and expectations.
• 5.Handling a User Base of 4000+ Users on SFA and DMS: I have managed a significant user base, comprising more than 4000 users, on our SFA and DMS platforms. This involved providing ongoing support, troubleshooting technical issues, and ensuring user adoption and satisfaction through effective communication and training initiatives.