Mar 2022 – Jan 2025 · 2 yrs 10 mos · Hyderabad, Telangana, India · Remote

• Lead QA initiatives for enterprise data unification platform “Profiles”.
• Managed end-to-end release cycle for 40+ product updates in Profiles, coordinating with teams in 3 different continents and 5 time zones
• Decreased bug escape rate by 75% through improved testing protocols
• Created and maintained test cases in BrowserStack, Notion and Excel
• Performed automated testing using CucumberJS and GH Actions, API testing using Postman, Manual Web and CLI testing on MacOS, Windows and Linux
• Product responsibilities
• Suggested new features (e.g., YAML linting, onboarding) via user analysis, driving user adoption and earning 25+ shoutouts.
• Coordinated client demos as point of contact, enhancing trust for global customers.
• Authored 40+ release notes and user facing documentation, improving customer clarity and team alignment.
• Screened 4500+ candidates for hiring program, onboarding 10 FTEs to scale team capacity.

Mar 2020 – Mar 2022 · 2 yrs · Hyderabad, Telangana, India · Remote

• Led 20+ releases for GliderQMS with distributed cross-functional teams
• Created detailed test documentation and standard operating procedures
• Coordinated with development teams to ensure quality standards compliance
• Maintained 98% test coverage across critical application features
• Coordinated testing programs across Android and iOS platforms
• Oversaw QA, UI, and content, delivering a life-saving healthtech solution under tight timelines.

Nov 2016 – Feb 2022 · 5 yrs 3 mos · Remote

• Guided startups on product-market fit and GTM strategies, driving early-stage success in healthcare and education.
• Built no-code MVPs, validating ideas for 5+ startups with 20%+ conversion rates.
• Ghostwrote thought leadership content for founders, establishing domain authority on social media platforms.
• Advised on QA processes, reducing defects by 30% for client MVPs like Mandify.

May 2015 – Feb 2020 · 4 yrs 9 mos · Chandigarh, Chandigarh, India · Hybrid

• Led end-to-end QA and test strategy for 60+ projects such as ISB
• Mentored and managed a team of QA engineers, achieving highest client retention rate through zero-defect project delivery
• Performed performance testing for applications with 10000+ concurrent users
• Reduced post-delivery issues by 65% through robust QA processes
• Conducted regular team training sessions on testing best practices
• Project management responsibilities:
• Led cross-functional projects in health, edtech, and fintech, delivering solutions under tight deadlines.
• Drove TruMath’s zero-to-one launch, achieving 100K+ downloads and 60%+ user retention.
• Built healthcare MIS for multi-specialty hospitals, saving 2M annually and cutting patient treatment time by 20%.
• Coordinated social media and content strategies, boosting product adoption by 25%.

Jan 2014 – May 2015 · 1 yr 4 mos · Jalandhar, Punjab, India · On-site

• Moved to Kayako to deepen customer-facing communication skills, later pivoting to product management.
• Authored helpdesk software documentation, simplifying features for 10K+ global users.
• Reduced support tickets by 15% through clear, user-focused guides aligned with product updates.
• Created “Life @ Kayako”, enhancing team engagement and brand visibility.
• Collaborated with product teams to ensure documentation met customer needs and reduced onboarding time.

Mar 2012 – Jan 2014 · 1 yr 10 mos

• Built and tested Oracle PL/SQL and Forms enhancements for Idea Punjab’s prepaid/postpaid systems.
• Led end-to-end testing and UAT sign-off, delivering leak-proof designs for telecom applications.
• Partnered with DBA/Admin teams to deploy solutions, supporting real-time analytics for 1M+ subscribers.
• Optimized database performance, reducing query times by 30% for billing operations.

Oct 2010 – Feb 2012 · 1 yr 4 mos

• Ensured 100% send/receive success for GM’s ESPS/CVP apps under 350 concurrent users, resolving network bottlenecks.
• Scaled Tata Communications’ Customer Portal to 160 users with 1.1s response times via SQL optimization.
• Enhanced Idea Web Portal’s performance, improving user access speed and system reliability.
• Authored technical blogs for IBM’s training site, boosting internal knowledge sharing for 1000+ engineers.

Jun 2008 – Sep 2010 · 2 yrs 3 mos

• Optimized PL/SQL queries for WCC CDR reports, reducing processing time from 2+ hours to 700ms for telecom billing.
• Developed low-defect integration modules for CNCS billing system, enhancing MNP functionality for 1M+ users.
• Delivered prepaid/collections enhancements for WSR/ILC apps, improving error recovery and system usability.
• Collaborated with DBA teams to deploy robust solutions, ensuring reliability across telecom circles.

Jan 2008 – May 2008 · 4 mos · Chandigarh, Chandigarh, India

• Involved in migration of existing OLTP based system to DWH.