Nov 2019 – Jun 2021 · 1 yr 7 mos

• Spearheaded project lifecycle from initiation, scope negotiation, requirement gathering, project planning, team building, project monitoring and stakeholders management to support organizational goals
• ● Recommended and implemented project intake process using SharePoint to support internal business partners, expediting project prioritization and execution, saving at least 20 hours/project in delivery timeline
• ● Oversaw Vendor selection and onboarding and implementation and enhancement of a third-party SaaS corporate safety and security tool with over $200K project budget
• ● Partnered with office of COO, HR business partners, payroll, IT and third-party vendors to retire 5000+ corporate issued phone and tablets and implemented corporate credit program, saving $100K/year
• ● Transitioned 600+ contact center employees to work from home within 3 days during COVID-19 first wave by partnering with internet providers, expediting employee availability by 50%

Nov 2018 – Nov 2019 · 1 yr

• ● Spearheaded third-party vendor contract negotiation renewals and maintenance for up to $5M IT services contracts by partnering with business leaders, compliance, legal and accounts payable teams
• ● Analyzed historical vendor data, identified missed opportunities and re-negotiate T&C, SOW and SLAs, saving over $450K in renewals for Unum’s platform development and infrastructure upgrade projects

Jul 2017 – Nov 2018 · 1 yr 4 mos

• ● Spearheaded website overhaul of Unum’s public website with over $1M in budget by partnering with agile team, contractors, third-party vendors and cross-functional teams ( marketing, compliance, legal and UX/UI)
• ● Oversaw contract negotiation, vendors onboarding, vendor performance management and invoice management, proactively identifying invoice/spend discrepancies and saving over $33K in project budget
• ● Gathered and documented business and technical requirements in Confluence, managed product backlog in
• Jira and partnered with product owner to prioritize and groom 50+ features and 300+ user stories
• ● Collaborate with test engineers and end users to create and execute 300+ manual and automated test cases,
• proactively identifying and resolving 66 bugs before launching the website with over 2M users
• ● Led requirement gathering, planning, development, regression testing and launch of Unum’s dental product in
• 13 states, reducing sprint carry-over work by 23% and boosting team’s velocity

Dec 2015 – Jul 2017 · 1 yr 7 mos

• ● Gathered business requirements in SharePoint, designed wireframes using Balsamiq and created product backlog in Rally for re-designing and enhancing enrollment workflows for Unum’s Term Life and Whole , reducing average application time by 53% and page load time by 81%
• ● Partnered with product managers and scrum master to define product vision, feature priority and delivery roadmap and manage product backlog adding prioritized features, user stories and acceptance criteria
• ● Collaborated with cross-functional business analysts to manage dependencies and release communication

Jan 2014 – Dec 2015 · 1 yr 11 mos · Greater Savannah Area · On-site

• ● Acted as a liaison between business users and agile development teams during Software Development Lifecycle (SDLC) and translated business needs into product backlog for system development, enhancement and production support for 4 internal and 6 third-party applications for aircraft manufacturing and operations
• ● Managed product backlog by breaking business partners’ vision into epic, features, user stories and acceptance criteria, expediting delivery timeline by 14% and stakeholder satisfaction in 6 months
• ● Designed and implemented business case/ business proposal submission and evaluation workflows and templates, saving at least 5 hours/business case for senior leaders

Jan 2010 – May 2010 · 4 mos · Gandhinagar, Gujarat, India

Jul 2009 – Dec 2009 · 5 mos · Pune District, Maharashtra, India

Jan 2009 – Apr 2009 · 3 mos · Americus, Georgia, United States

Apr 2008 – Jul 2008 · 3 mos · Ahmedabad, Gujarat, India · On-site

Jan 2008 – Feb 2008 · 1 mo · London Area, United Kingdom · On-site