Gaurav Gupta — Operations Associate

I am a Resource Management Leader with 14 years of experience driving workforce planning, capacity management, and delivery optimization across global technology organizations — including Amdocs, Ericsson, IBM, Wipro, and CSG. Over the years, I’ve evolved from managing tactical resource allocation to leading strategic workforce transformation initiatives that balance business agility, operational efficiency, and talent readiness. I’ve successfully led teams of 1,500+ professionals, optimized utilization to achieve 25%+ efficiency gains, and implemented KPI-driven governance models that improved cost predictability and delivery performance. My expertise lies in connecting data-driven decision-making with human-centered workforce strategies — ensuring resources are not just allocated, but aligned with evolving project priorities, business outcomes, and future skills demand. I specialize in building governance frameworks that bring transparency to utilization, bench, and fulfillment metrics, enabling proactive capacity planning and executive-level insights. Known for fostering collaboration between Delivery, HR, and Finance, I partner with senior leadership to translate workforce analytics into actionable plans that improve productivity, reduce burnout, and strengthen delivery readiness. I am passionate about developing the next generation of resource governance models — integrating analytics, forecasting, and capability building to create smarter, scalable, and resilient delivery ecosystems.

Stackforce AI infers this person is a Resource Management Leader in the Telecom and Technology sectors.

Location: Gurugram, Haryana, India

Experience: 13 yrs 5 mos

Skills

Resource Management
Workforce Planning
Capacity Planning
Project Management
Customer Relations
Telecom Management
Technical Operations

Career Highlights

Led teams of 1,500+ professionals.
Achieved 25%+ efficiency gains in resource utilization.
Implemented KPI-driven governance models for improved performance.

Work Experience

Amdocs

Resource Manager (2 yrs 4 mos)

CSG

Resource Management Lead (3 yrs)

Ericsson India Global Services Pvt Ltd

Senior Solution Integrator (3 yrs 7 mos)

Reliance Communications

Deputy Manager (7 mos)

Wipro

Senior Project Engineer (8 mos)

IBM INDIA PVT LTD

Technical Operations Analyst (1 yr 11 mos)

CBT

Software Engineer (1 yr 4 mos)

BMC Software

Graduate Trainee (4 mos)

Education

Post graduate diploma in Business Administration at Symbiosis Centre for Distance Learning

Bachelor of Technology - BTech at Gautam Buddha University

Gaurav Gupta

Operations Associate

Gurugram, Haryana, India13 yrs 5 mos experience

Highly Stable

Key Highlights

Led teams of 1,500+ professionals.
Achieved 25%+ efficiency gains in resource utilization.
Implemented KPI-driven governance models for improved performance.

Stackforce AI infers this person is a Resource Management Leader in the Telecom and Technology sectors.

Contact

Skills

Core Skills

Resource ManagementWorkforce PlanningCapacity PlanningProject ManagementCustomer RelationsTelecom ManagementTechnical Operations

Other Skills

Service DeliveryGlobal Client ManagementResource forecasting and capacity managementWorkforce planning and Resource ManagementOperational excellence and process optimizationTeam leadership and developmentCost optimization and budget managementSLA and stakeholder managementChange management and risk assessmentVendor and client relationsSix Sigma and ITIL process improvementBench ManagementAnalytical & Data-Driven Decision-MakingStrategic Workforce LeadershipTeam Performance

About

Experience

Amdocs

Resource Manager

May 2022 – Sep 2024 · 2 yrs 4 mos · Gurugram, Haryana, India · Hybrid

Lead and optimize resource planning and allocation across multiple departments to ensure timely staff assignments and maximize efficiency and goal achievement.
Develop and maintain collaborative relationships across business units to address complex staffing requirements.
Provide strategic guidance to Project Managers on resource management strategies and lead issue resolution efforts.
Conduct advanced analysis of employee utilization, workloads, and investment hours to identify trends and opportunities for improvement.
Develop and implement strategies to mitigate resource concerns, including resource reallocation, goal adjustment, and staff augmentation.
Spearhead cross-departmental resource management initiatives to optimize overall business performance.
Collaborate with HR and the Leadership Team to optimize hiring decisions by identifying skill gaps and streamlining workforce management.
Partner with L&D Teams to design and deliver targeted upskilling initiatives aligned with business objectives to enhance resource capabilities.
Design and deliver operational reporting, including historical and forecast analysis, with strategic recommendations for business action.
Lead special projects critical to Operations or business enhancements, driving innovation and process improvement.
Proactively identify areas for improvement and implement changes to enhance operational efficiency.
Work autonomously at all levels of the organization, translating complex concepts into actionable process improvements.
Provide feedback and make suggestions to improve resource management processes and overall business performance.
Build and manage high performing team
proficiency in workforce analytics tools(DreamTeam, Oracle).

Csg

Resource Management Lead

May 2019 – May 2022 · 3 yrs · Bengaluru, Karnataka, India · On-site

Implemented structured governance frameworks to monitor core KPIs across utilization, billability, bench management, and fulfillment — ensuring transparent and data-driven resource decisions.
Established monthly resource governance reviews with delivery and finance teams to track capacity planning, project staffing health, and cost efficiency against AOP targets.
Developed real-time dashboards to track utilization trends, demand pipeline, and skill availability — driving proactive workforce actions and improved forecast accuracy.
Implemented strategic resource deployment policies to minimize conflicts across projects and ensure balanced workload distribution.
Produced analytical reports and performance insights to support leadership in capacity planning, headcount optimization, and investment decisions.
Directed recruitment, onboarding, and career development programs, ensuring consistent competency growth and high-performing delivery teams.
Strengthened stakeholder alignment by translating business requirements into actionable workforce plans and resource readiness roadmaps.
Orchestrated governance-led allocation meetings, streamlining staffing decisions, recruitment prioritization, and fulfillment timelines.
Achieved a 12% increase in billability and 25% improvement in operational efficiency through tighter utilization governance and process standardization.
Transformed resource management operations by embedding KPI-based tracking and continuous improvement loops.

Team PerformanceResource AllocationProject ManagementOperational RequirementsGlobal BusinessGlobal Client Management+6

Ericsson india global services pvt ltd

Senior Solution Integrator

Oct 2015 – May 2019 · 3 yrs 7 mos · Noida Area, India · On-site

Directed a 30-member global operations team, driving delivery excellence across large-scale telecom programs through robust workforce planning and performance management.
Championed resource optimization initiatives, improving utilization efficiency and enabling balanced workloads across multiple time zones.
Implemented process automation frameworks, reducing manual interventions by 40%+ and enhancing operational throughput and accuracy.
Delivered a 10% reduction in operational costs through strategic workflow redesign, resource realignment, and capacity planning improvements.
Spearheaded transition management of Interconnect applications and BSCS Trouble Tickets from TCS and IBM to Ericsson, ensuring seamless knowledge transfer and resource continuity.
Received the Ericsson ROCK Star Award (2017) for exemplary leadership, operational transformation, and delivery excellence.
Established strong governance cadence with key global stakeholders through structured reporting, progress reviews, and resource performance dashboards.
Analysed end-to-end operational processes to identify inefficiencies, drive continuous improvement, and strengthen workforce productivity.
Led application upgrade programs, including ASCADE migration from v6.3 to v9.0, ensuring minimal downtime and optimal resource utilization throughout transition phases.

Project DocumentationTeam PerformanceResource AllocationService DeliveryOperational RequirementsProblem Solving+4

Reliance communications

Deputy Manager

Feb 2015 – Sep 2015 · 7 mos · Navi mumbai · On-site

Manage customer relations and expectations at a technical level.
Empowered business success through strategic problem-solving and technical expertise in Telecom BSS products: CSGi Intermediate, Interconnect
Team Handling.
Supporting Monthly/Bi-Monthly/Weekly Billing.
Discussion with business on new scenarios.
Process Improvement.
Reference Data Configuration in Production system.
Testing of new scenarios.
Issue analysis.
Discuss with Vendor.
Attending critical Business and Vendor meeting.
Providing training to internal team.
Escalation Management