Dec 2021 – Apr 2023 · 1 yr 4 mos · Delhi, India · On-site

• Managing the various end to end process of First mile, Last mile and reverse pickup for three major logistics partners (BlueDart, Ecom & Smartr).
• Interaction with Logistics Partners to improve delivery performance, reduce RTO and for better NDR conversion.
• Supervision on Key metrics (FASR, SLA and complete NDR waterfall).
• Based on services and experience volume allocation by work on Pin code serviceability.
• Analysis the LP’s performance on different parameters for FM & LM both.
• Collectively work with tech team for new developments and for status code mapping.
• Led the integrated supply chain planning process, strategy, and performance across the country.
• My range of expertise includes B2C Logistics & end SCM processes to maximize business.
• Managing and improving the logistics SOP processes.
• Managing day-to-day network operations to ensure zero backlogs and pendency at the Couriers followed by key matrix/KPI review management.
• End to End-to-end management of Last-mile delivery operation for white goods.
• Ensure 100% attempt of all the shipments as per the defined TAT.
• 100% maintain CSAT as per defined KPIs.
• Managing network operational issues to reduce return pendency and cost.
• Ensuring 100% acceptance of all return loads from 3PLs and controlled fleet at network reverse hub.
• Managing finance reconciliation and customer escalation management.
• 100% Closure for short receiving, excess shipment, interchange shipment & misrouted shipments within TAT.
• Managing the lost compliance and write-off guidelines for shipments stuck at the network.

Jun 2019 – Dec 2021 · 2 yrs 6 mos · Gurugram, Haryana, India

• Manage the first mile operations of B2B and ensure the pickup from sellers and vendors is being done in a timely manner at the least cost.
• Manage logistics requirements of the First mile and line-haul logistics by optimizing the capacity and routes
• Coordinate and work with various stakeholders (Warehouse, First Mile Transporters, Business Partners, etc.) to improve workflow, and address operational issues.
• Continuously improve Marketplace First Mile standard operating procedures by working closely with transporters, business partners, and receiving team
• Work closely with Transport Operations to validate and align routes
• Respond to 3PL contractor queries, validations, and issues related to routes & Managing around a 5-member team along with 20 KAM of clients.

Apr 2015 – Jun 2019 · 4 yrs 2 mos · Gurugram, Haryana, India

• My range of expertise includes B2C Logistics & end SCM processes to maximize business.
• Ensuring deliveries of material within SLA to achieve our KRA and KPI.
• Reconciliation of settled claim. Keep track of stock levels in MIS.
• Monthly logistics report for cost control and reduced customer complaints.
• Day to Day tracking with the service provider to ensure the SLA and TAT.
• Transporter community building & scaling.
• Ensure effective and efficient order processing and management to support order fulfilment.
• Managing inbound & outbound operations for the Entire south region with a team of 20 executives.
• Effective fleet management and saved cost by 30% through proper route planning.

Feb 2013 – Feb 2015 · 2 yrs · Mumbai Metropolitan Region

• Worked in different categories such as Quality, production, Dispatch Dept.., and Warehouse handling.
• One of the early team members of reliance industries and the L&T project.
• Managing a Team of 11 juniors directly & guiding the team to achieve the organizational goal as per company policy.
• Creating Charts & Schedules for self-assessment of co-workers & juniors.
• Purchase cycle against the daily requirements and then approve for PO.
• Guide to Team for raising the PO against the respective suppliers and guide for sending PO through mail or hard copy.