Gourav Bhargava

Operations Associate

New Delhi, Delhi, India13 yrs experience
Most Likely To Switch

Key Highlights

  • Expert in optimizing supply chain operations.
  • Proven track record in logistics management.
  • Strong leadership in team and project management.
Stackforce AI infers this person is a Logistics and Supply Chain Operations expert with a focus on B2C processes.

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Skills

Core Skills

Supply Chain OperationsOperations ManagementLogistics Management

Other Skills

TeamworkOrder ManagementTeam ManagementReverse LogisticsData AnalysisOrder ProcessingGoogle SheetsService Delivery ManagementClaims ManagementTableauThird-Party Logistics (3PL)E-commerceManufacturingLean ManufacturingProject Management

About

🚚 Driving Efficiency in Logistics | Supply Chain Operations Expert | Vendor & Distribution Management 📦 Logistics Professional | Optimizing Supply Chains | Order Management Specialist 🚀 Streamlining Logistics Operations | Warehouse | Transportation | Client Success

Experience

Dtdc express limited

Operations Manager

Apr 2023 – Present · 2 yrs 11 mos · Delhi, India · On-site

  • Monitoring and improving the process of B2C, managing end to end operations for B2C consignments.
  • Leading and Supervising a Team of Major clients Like Meesho, Bigfoot & Nimbus.
  • Design strategies and implement an appropriate process to ensure the same-day Pickups and for reduction in lead time (SLA).
  • Weekly performance review with Operations team to keep track of Zone, Branch and pin code level performance.
  • Manage the logistics of Hubs of different provinces/areas (e.g. optimize the number as well as locations of distribution centres for each city) in a way that expansion of the operations becomes feasible.
  • Streamline the methods of pickup of vendor packages to assure that the service quality meets the demands
  • Achieving Customer Expectations: Evaluate customer feedback and develop procedures accordingly to ensure that great customer service is provided at all times.
  • Improving the electronic issue of waybills: provide the related needs and infrastructure so that the flow of information in the system is accelerated and facilitated.
  • Provide Operational expertise to Clients and within cross functional teams to enhance customer service level by leading a team to ensure seamless coordination of courier operations
  • Monitor real time active and movement from first mile to end journey of each consignment.
  • Address all escalations and operational disruptions to maintain service level.
  • Collaborate with Client and cross functional team to build strategy for performance improvements.
  • Responsible get smooth supply chain operations to be done across different legs First Mile, Line Haul Logistics, Fulfillment Centre and Last Mile deliveries.
  • Weekly performance review with Operations team to keep track of Zone, Branch and pin code level performance.
  • supporting, developing and delivering innovative supply chain solutions that align with our cost and risk appetite expectations
  • Team Handling Skills. (Team Size Minimum 10 people)
TeamworkOrder ManagementSupply Chain OperationsLogistics ManagementOperations Management

Shiprocket

Logistics Team Lead

Dec 2021 – Apr 2023 · 1 yr 4 mos · Delhi, India · On-site

  • Managing the various end to end process of First mile, Last mile and reverse pickup for three major logistics partners (BlueDart, Ecom & Smartr).
  • Interaction with Logistics Partners to improve delivery performance, reduce RTO and for better NDR conversion.
  • Supervision on Key metrics (FASR, SLA and complete NDR waterfall).
  • Based on services and experience volume allocation by work on Pin code serviceability.
  • Analysis the LP’s performance on different parameters for FM & LM both.
  • Collectively work with tech team for new developments and for status code mapping.
  • Led the integrated supply chain planning process, strategy, and performance across the country.
  • My range of expertise includes B2C Logistics & end SCM processes to maximize business.
  • Managing and improving the logistics SOP processes.
  • Managing day-to-day network operations to ensure zero backlogs and pendency at the Couriers followed by key matrix/KPI review management.
  • End to End-to-end management of Last-mile delivery operation for white goods.
  • Ensure 100% attempt of all the shipments as per the defined TAT.
  • 100% maintain CSAT as per defined KPIs.
  • Managing network operational issues to reduce return pendency and cost.
  • Ensuring 100% acceptance of all return loads from 3PLs and controlled fleet at network reverse hub.
  • Managing finance reconciliation and customer escalation management.
  • 100% Closure for short receiving, excess shipment, interchange shipment & misrouted shipments within TAT.
  • Managing the lost compliance and write-off guidelines for shipments stuck at the network.
Reverse LogisticsTeamworkLogistics ManagementSupply Chain Operations

Jaquar & company private limited

Senior Logistics Officer

Jun 2019 – Dec 2021 · 2 yrs 6 mos · Gurugram, Haryana, India

  • Manage the first mile operations of B2B and ensure the pickup from sellers and vendors is being done in a timely manner at the least cost.
  • Manage logistics requirements of the First mile and line-haul logistics by optimizing the capacity and routes
  • Coordinate and work with various stakeholders (Warehouse, First Mile Transporters, Business Partners, etc.) to improve workflow, and address operational issues.
  • Continuously improve Marketplace First Mile standard operating procedures by working closely with transporters, business partners, and receiving team
  • Work closely with Transport Operations to validate and align routes
  • Respond to 3PL contractor queries, validations, and issues related to routes & Managing around a 5-member team along with 20 KAM of clients.
Reverse LogisticsOrder ProcessingLogistics ManagementSupply Chain Operations

Shopclues

Senior Logistics Analyst

Apr 2015 – Jun 2019 · 4 yrs 2 mos · Gurugram, Haryana, India

  • My range of expertise includes B2C Logistics & end SCM processes to maximize business.
  • Ensuring deliveries of material within SLA to achieve our KRA and KPI.
  • Reconciliation of settled claim. Keep track of stock levels in MIS.
  • Monthly logistics report for cost control and reduced customer complaints.
  • Day to Day tracking with the service provider to ensure the SLA and TAT.
  • Transporter community building & scaling.
  • Ensure effective and efficient order processing and management to support order fulfilment.
  • Managing inbound & outbound operations for the Entire south region with a team of 20 executives.
  • Effective fleet management and saved cost by 30% through proper route planning.
Reverse LogisticsTeamworkLogistics ManagementSupply Chain Operations

Sigma galvanizing pvt.ltd.

Executive Sourcing Engineer

Feb 2013 – Feb 2015 · 2 yrs · Mumbai Metropolitan Region

  • Worked in different categories such as Quality, production, Dispatch Dept.., and Warehouse handling.
  • One of the early team members of reliance industries and the L&T project.
  • Managing a Team of 11 juniors directly & guiding the team to achieve the organizational goal as per company policy.
  • Creating Charts & Schedules for self-assessment of co-workers & juniors.
  • Purchase cycle against the daily requirements and then approve for PO.
  • Guide to Team for raising the PO against the respective suppliers and guide for sending PO through mail or hard copy.

Education

Rajiv Gandhi Prodyogiki Vishwavidyalaya

Bachelor's degree — Mechanical Engineering

Sep 2007 – May 2012

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