Vahagn Sahakyan

Operations Associate

Gyumri, Shirak Province, Armenia3 yrs 10 mos experience

Highly Stable

Key Highlights

Experienced in customer support across multiple organizations.
Skilled translator with experience in English and Armenian.
Strong background in volunteer management and community engagement.

Stackforce AI infers this person is a Customer Support Specialist with a strong background in translation and volunteer management.

Contact

Skills

Core Skills

Customer SupportPayment ServicesCustomer ServiceVolunteer ManagementTranslationCommunication

Other Skills

P2pElectronic Payment ProcessingCanvaKeyword ResearchCustomer ExperienceNon-Governmental Organizations (NGOs)Time ManagementEmotional IntelligenceEmotion Regulation

About

I am Vahagn Sahakyan. I have graduated from ShSU as a linguist of English language and literature. I have worked as a volunteer in Kasa Swiss humanitarian foundation, Gyumri American Corner, National Value club. In the following organizations I led conversational meetings in English discussing different topics with participants. Due to volunteering I gained enough experience which was beneficial to me when I got hired in different job positions. I have taken part in a 6 months paid internship at Gyumri municipality as Real Estate Specialist from 2020 September to 2021 March. From 2021 September to 2024 December I worked at Softconstruct as customer support agent. From 2024 December to 2025 July I worked at Igpay.io as customer support agent. I have also translated different materials for Hingshabti weekly and Arjeq.am from English to Armenian, also I can translate vice versa.

Experience

Idbank

Contact Center Specialist

Mar 2026 – Present · 0 mo · Gyumri, Shirak Province, Armenia · On-site

▪︎Supporting the clients via call.

Igpay.io

Customer Service Agent

Dec 2024 – Jul 2025 · 7 mos · Yerevan, Armenia · On-site

▪︎Processing payment requests of the customers.
▪︎Working on keyword research.
▪︎Creating infographics and mind maps for blogs.

P2pElectronic Payment ProcessingPayment ServicesCanvaKeyword ResearchCustomer Support

Softconstruct

Customer Service Specialist

Sep 2021 – Dec 2024 · 3 yrs 3 mos

▪︎Supporting International websites of Vbet.
▪︎Supporting the customers via chat, email and call.

Customer ServiceCustomer ExperienceCustomer Support

Gyumri municipality

Real Estate Specialist

Sep 2020 – Feb 2021 · 5 mos · Gyumri, Shirak Province, Armenia · On-site

▪︎Participation in the process of demolition of illegally built constructions.

Hingshabti weekly

Translator

Mar 2020 – Jun 2020 · 3 mos · Gyumri, Shirak Province, Armenia

▪︎Translation of international news from English into Armenian.

Translation

National treasures club of gyumri

Volunteer

Jun 2019 – Jul 2021 · 2 yrs 1 mo · Gyumri, Shirak Province, Armenia · Hybrid

▪︎Internship in Gyumri municipality.
▪︎Internship in Shirak regional administration.
▪︎Participation in lectures of management.
▪︎Organization of national festivals.

Volunteer Management

Gyumri american corner

Volunteer

Feb 2018 – Oct 2018 · 8 mos · Gyumri, Shirak Province, Armenia · On-site

▪︎Animating English conversational meetings.
▪︎Organization of discussions with the help of video watching and presentations.
▪︎Initiating games and activities which contribute to the development of linguistic skills of the participants.

Non-Governmental Organizations (NGOs)CommunicationVolunteer Management