Jibin Rajan

Operations Associate

Kerala, India3 yrs 3 mos experience

Key Highlights

Expert in enhancing patient experience and operational efficiency.
Strong leadership in coordinating clinical and non-clinical departments.
Proficient in psychological assessments and therapeutic interventions.

Stackforce AI infers this person is a Healthcare Operations Professional with expertise in patient care and clinical psychology.

Contact

Skills

Core Skills

Operations ManagementLeadershipPublic RelationsClinical PsychologyPsychological AssessmentPsychology

Other Skills

Public Relations officerCognitive Behavioral Therapy (CBT)Trauma TherapyMedia AdvisoryIndependent ThinkingCreative Problem SolvingProblem AnalysisDecision-MakingDecision SupportProblem SolvingCustomer SatisfactionCustomer Relationship Management (CRM)Critical ThinkingStrategic ThinkingResearch Skills

About

I am a healthcare operations professional with experience in managing hospital workflows, patient relations, and service coordination. As a Duty Manager and IP PRO’s In-Charge, I ensure smooth collaboration between clinical and non-clinical departments while maintaining high standards of patient care and service quality. My focus is on operational efficiency, effective communication, and creating a positive patient experience within the hospital environment.

Experience

Travancore medicity

Manager on Duty

Aug 2025 – Present · 7 mos · Kollam, Kerala, India · On-site

Ensured smooth daily operations by coordinating departments and resolving issues promptly.
Acted as the key link between management, staff, and patients to enhance service quality.
Handled escalations, emergencies, and grievances with quick, effective decision-making.
Maintained discipline, compliance, and high standards (NABH/JCI) of patient care and experience.
Oversaw smooth day-to-day hospital/organization operations ensuring quality service delivery.
Conducted rounds to monitor cleanliness, security, and resource availability.
Ensure seamless coordination and streamlined workflows across clinical and non-clinical departments in alignment with NABH standards. Uphold patient safety, quality care, and operational efficiency through strict compliance and continuous process improvement.

LeadershipPublic RelationsOperations Management

Muthoot healthcare

Senior Public Relations Officer

Jul 2024 – Feb 2025 · 7 mos · Kozhenchery, Kerala, India · On-site

Coordinated staff operations to ensure seamless functionality at Muthoot Healthcare, enhancing departmental efficiency.
Maintained comprehensive patient records, significantly improving service quality and operational processes.
Addressed and resolved patient grievances promptly, fostering a compassionate environment that prioritized patient satisfaction.

LeadershipPublic Relations officerPublic Relations

Devi hospital pvt ltd

Public Relations Officer

Nov 2023 – Jun 2024 · 7 mos · Trippunithura · On-site

Coordinated staff operations to ensure seamless departmental functionality at Devi Hospital Pvt Ltd.
Maintained comprehensive records of patient data, enhancing operational efficiency and service quality.
Addressed patient needs promptly, fostering a compassionate and supportive environment.
Developed strong interdepartmental relationships, promoting collaboration and effective communication.

LeadershipPublic Relations

Government general hospital

Clinical Psychologist

Sep 2022 – Dec 2023 · 1 yr 3 mos · Thiruvananthapuram, Kerala, India · On-site

Clinical Psychologist with experience in counselling, psychological assessment, and evidence-based therapeutic interventions in a government hospital setting.
Skilled in
Clinical Research,
Psychotherapy.
Psychological Testing:-
Cognitive Behavioral Therapy (CBT)
Beck’s Depression Inventory
Malin’s Intelligence Scale
Vineland Social Maturity Scale (VSMS)
Conners Rating Scale (ADHD)
CBCL (Child Behavior Checklist)
Beck Depression Inventory (BDI-II)
Beck Anxiety Inventory (BAI)
MMPI-2 / MMPI-A – Psychopathology assessment
16 PF – Trait-based personality assessment
NEO-PI-R – Big Five personality traits
Eysenck Personality Questionnaire (EPQ
DASS-21 – Depression, Anxiety, Stress
WAIS / WISC – Adult & Child intelligence assessment
Binet–Kamat Test – Commonly used in India
Raven’s Progressive Matrices – Non-verbal intelligence
MMSE – Mini Mental State Examination (cognitive screening)
MoCA – Mild cognitive impairment screening
Malin’s Intelligence Scale
Vineland Social Maturity Scale (VSMS)
Conners Rating Scale (ADHD)
CBCL (Child Behavior Checklist
IQ assessments, with a strong focus on patient-centered mental healthcare and emotional well-being.

Cognitive Behavioral Therapy (CBT)Trauma TherapyClinical PsychologyPsychological Assessment

Dr. d.y. patil medical college, hospital & research centre, pimpri, pune

Psychologist

Jun 2022 – Dec 2022 · 6 mos · Pune, Maharashtra, India · On-site

Assisted in the psychological assessment of patients through case history and standardized tests.
Participated in psychotherapy sessions, including CBT and supportive therapy, under supervision.
Provided counseling for patients dealing with anxiety, depression, and stress-related issues.
Maintained comprehensive case records and reports to support patient care and treatment plans.
Intelligence Tests:
Wechsler Adult Intelligence Scale (WAIS),
Stanford-Binet Intelligence Scales.
Raven’s Progressive Matrices – Non-verbal intelligence
MMSE – Mini Mental State Examination (cognitive screening).
Personality tests:
Minnesota Multiphasic Personality Inventory (MMPI),
Rorschach Inkblot Test.
MMPI-2 / MMPI-A – Psychopathology assessment
16 PF – Trait-based personality assessment
NEO-PI-R – Big Five personality traits
Eysenck Personality Questionnaire (EPQ)
Neuropsychological assessments:
Tests to evaluate cognitive functions like memory, attention, and executive functions.
Projective tests:
Thematic Apperception Test (TAT).
CAT (Children’s Apperception Test)
Sentence Completion Test (SCT)
Draw-A-Person / HTP (House-Tree-Person)
Behavioral assessments: Direct observation tests.