Mumtaz Bee

Product Manager

Bengaluru, Karnataka, India7 yrs 7 mos experience
Highly StableAI Enabled

Key Highlights

  • Empowered over 300 professionals through tailored Salesforce training.
  • Boosted team productivity by 20% through effective training initiatives.
  • Expert in bridging technology and business operations for CRM success.
Stackforce AI infers this person is a Salesforce training and CRM adoption specialist in the SaaS industry.

Contact

Skills

Core Skills

Salesforce Administration & DevelopmentSales CloudMarketing CloudBusiness DevelopmentClient EngagementCorporate TrainingRetail Management

Other Skills

Salesforce Service CloudService-now.comSalesforce AdministrationSalesforce DevelopmentCustomer Relationship Management (CRM)Salesforce LightningProject ManagementScreening ResumesPoint of Sale (POS) SystemsSalesMarketingEmployee TrainingRetail OperationsClassroom & Virtual Training DeliveryCurriculum Development

About

Salesforce Trainer | Admin & Development | Sales Cloud | Service Cloud | Marketing Cloud | Einstein Analytics | Corporate Learning & CRM Adoption Specialist I am a passionate Salesforce Trainer and CRM Adoption Specialist with over a decade of experience bridging technology, business operations, and corporate learning. My journey spans retail operations, entrepreneurship, and Salesforce training—giving me a unique perspective on how CRM solutions can transform both people and processes. Over the last 10+ years, I have designed and delivered customized Salesforce programs that have empowered more than 300 professionals worldwide. My training covers the full Salesforce ecosystem, including Administration, Development, Sales Cloud, Service Cloud, Marketing Cloud, and Einstein Analytics. By combining technical expertise with engaging teaching methods, I help teams not just learn Salesforce, but apply it effectively in their daily roles. Some of my proudest achievements include leading training initiatives that boosted team productivity by 20%, mentoring cross-functional teams in QA strategies and test automation, and guiding professionals through advanced use cases like automation flows, data management, dashboards, and CRM Analytics applications. I also specialize in Marketing Cloud (Email Studio, Content Builder, Automation Studio, Journey Builder), enabling organizations to run impactful campaigns and improve customer engagement. What sets me apart is the blend of corporate training excellence and real-world business leadership. As a former business development manager and entrepreneur, I understand the importance of connecting Salesforce capabilities to tangible business outcomes. This allows me to deliver training that is not only technically sound but also aligned with organizational goals. My core skills include: 🔹 Salesforce Administration & Development 🔹 Sales Cloud & Service Cloud 🔹 Marketing Cloud (Email Studio, Automation Studio, Journey Builder) 🔹 Einstein Analytics & CRM Analytics 🔹 Flows, Validation Rules, Data Security, Object Relationships 🔹 Corporate Training & Curriculum Design 🔹 QA Strategy, Test Planning & Automation 🔹 Business Development & Client Engagement I am committed to empowering individuals and organizations to unlock the full potential of Salesforce—whether through hands-on enablement, role-based training, or advanced analytics workshops. 📩 I’m open to corporate training, consulting, and collaboration opportunities in Salesforce adoption and enablement.

Experience

Learn from expert class

Salesforce Trainer

Jan 2025Present · 1 yr 2 mos · Bengaluru, Karnataka, India · Remote

  • Designed and implemented tailored Salesforce training programs for 300+ employees across Admin, Dev, QA, marketing cloud, Sales Cloud, Service Cloud, AI, and Analytics.
  • Delivered advanced sessions on automation, security, data management, dashboards, and CRM Analytics applications.
  • Facilitated Marketing Cloud workshops (Email Studio, Content Builder, Automation Studio, Journey Builder) to improve campaign execution.
  • Mentored teams on integration, test planning, and QA strategies.
  • ➡ Boosted cross-team productivity by 20% through customized Salesforce enablement.
Salesforce Service CloudService-now.comSalesforce Administration & DevelopmentSales Cloud

Trainers squad

Corporate Trainer

Jan 2022Dec 2024 · 2 yrs 11 mos · Bengaluru, Karnataka, India · Remote

  • Conducted Salesforce training programs for 200+ professionals across Admin, Dev, QA, Sales, Service, Marketing Cloud, and ServiceNow.
  • Designed role-based curriculum and hands-on labs tailored to corporate teams.
  • Trained users on app development, data management, security models, and automation.
  • Guided teams on Salesforce Email Studio and campaign automation best practices.
  • ➡ Increased learner adoption and efficiency, resulting in measurable 20% productivity growth.
Customer Relationship Management (CRM)Salesforce LightningSalesforce Administration & DevelopmentSales Cloud

Sm nida manpower solution

Proprietor

Apr 2017Nov 2023 · 6 yrs 7 mos · Bengaluru, Karnataka, India · Hybrid

  • Built and managed recruitment & staffing services while driving business development.
  • Engaged with C-level executives to gather requirements and deliver client-centric hiring solutions.
  • Leveraged Salesforce CRM and email marketing to generate high-quality leads for recruiters.
  • Managed candidate sourcing, attendance tracking, and feedback collection.
  • ➡ Successfully scaled the business by sourcing talent across multiple platforms and streamlining client-recruiter coordination.
Project ManagementScreening ResumesBusiness DevelopmentClient Engagement

Career break

Caregiving

Apr 2015Mar 2017 · 1 yr 11 mos · Bengaluru, Karnataka

  • Maternity Break

Integrated retail

2 roles

Business Development Manager

Jan 2013Mar 2015 · 2 yrs 2 mos · Bengaluru, Karnataka, India · On-site

  • Prospected and closed new client accounts by aligning retail POS solutions with business needs.
  • Coordinated product demos, proposals, and contract negotiations.
  • Strengthened client relationships through regular engagement and solution feedback loops.
  • ➡ Consistently exceeded lead generation and sales conversion targets.
Point of Sale (POS) SystemsSalesMarketingBusiness DevelopmentClient Engagement

Retail Operations Team Leader

Jul 2009Jan 2013 · 3 yrs 6 mos · Bengaluru, Karnataka, India · On-site

  • Managed compliance for 300+ Denizen retail stores through a team of operations captains.
  • Ensured >85% Visual Merchandising compliance via audits and staff training.
  • Delivered KPI-based e-learning modules and soft-skills training for retail employees.
  • Oversaw helpdesk operations to meet SLA-driven issue resolution.
  • ➡ Enhanced operational compliance and visual merchandising standards across all stores.
Employee TrainingRetail OperationsCorporate TrainingRetail Management

Education

Delhi University

Bachelor of Commerce - BCom

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