May 2025 – Present · 10 mos

• As the self-appointed, underpaid, and absolutely essential President of Vibes, I’m responsible for keeping the workplace emotionally afloat—whether that’s a real office, a chaotic Zoom grid, or a Slack channel with more memes than messages.
• My primary mission? To make sure that even when the coffee is burnt, the recruiter ghosts you again, and your “quick sync” meeting turns into a two-hour existential spiral, we still manage to:
• Laugh (loudly and inappropriately).
• Rise (even if it’s just from bed to laptop).
• And pretend everything is fine (while quietly refreshing job boards and eating leftover pizza).
• I’m not just creating vibes—I’m manufacturing them on demand, complete with:
• Emergency meme drops when the mood is low.
• Motivational pep talks that sound suspiciously like stand-up routines.
• And enough sarcasm to power the entire office through one more email that says, “Per my last message…”
• So if you’re wondering what I actually do?
• I’m here to make sure the workday feels less like a corporate hostage situation and more like a group chat with HR-approved jokes.

Jun 2023 – Aug 2025 · 2 yrs 2 mos · Chicago, Illinois, United States · On-site

• Build, lead, and scale high-performance sales teams by aggressively driving accountability, motivation, and recognition across all levels of the employee lifecycle.
• Own market intelligence—analyzing trends, threats, and whitespace—to uncover untapped opportunities and dominate competitive landscapes.
• Architect and execute bold, revenue-generating sales strategies that align with business objectives and crush growth targets quarter after quarter.
• Lead major contract negotiations with precision to close high-value deals, secure long-term client partnerships, and maximize profitability.
• Partner with fleet, operations, and executive leadership to ensure sales strategies directly impact operational execution and bottom-line results.
• Relentlessly track and drive performance KPIs—technician efficiency, service cycle time, close rates—to exceed business goals and continuously raise the bar.
• Demand excellence in customer engagement through disciplined CRM practices, turning client relationships into repeat business and brand advocacy.
• Stay ten steps ahead of the market by monitoring industry shifts and competitor moves, recalibrating sales tactics in real-time to stay on offense.

Jul 2021 – Jun 2023 · 1 yr 11 mos · Chicago, Illinois, United States

• Oversee and drive performance across multiple shop locations by leading all sales, operations, and service functions. Provide strategic leadership to service managers and technicians to maximize revenue growth, improve profit margins, and ensure disciplined expense management. Focus on accelerating organic sales, increasing customer retention, and delivering consistent operational excellence.

Jan 2014 – Jul 2021 · 7 yrs 6 mos · Chicago, Illinois, United States · On-site

• Drive revenue growth and operational excellence across three districts by monitoring business trends, analyzing performance data, and executing targeted strategies to exceed sales, profit, and KPI objectives. Develop and lead high-impact action plans focused on increasing top-line sales, optimizing payroll efficiency, reducing controllable expenses, and maximizing overall store contribution.
• Ensure consistent execution of company selling standards and customer experience initiatives through hands-on coaching and performance management of District Managers, Store Managers, and front-line teams. Build and retain a high-performing, sales-focused leadership pipeline through strategic recruitment, rigorous training, and continuous talent development.
• Accelerate business results by aligning staffing models with peak traffic, improving labor productivity, and leveraging data to drive smarter scheduling decisions—creating a culture of accountability, ownership, and results across all locations.

Feb 2007 – Jan 2014 · 6 yrs 11 mos · Chicago, Illinois, United States

• Grew annual sales to $1M+ within the first year, sustaining 30–40% year-over-year increases through aggressive business development, strategic marketing, and targeted customer engagement initiatives.
• Developed and executed localized sales and merchandising strategies, aligning store layouts and marketing efforts to drive foot traffic and maximize regional revenue potential.
• Championed a best-in-class customer experience, enhancing cross-selling opportunities and elevating customer satisfaction metrics, directly contributing to revenue growth.
• Recruited, hired, and trained a team of 25+ associates, increasing morale and significantly reducing turnover through consistent coaching, recognition, and performance development.
• Fostered high-performing team culture through weekly strategy meetings, real-time feedback, and collaborative learning environments, driving store alignment with company values and performance expectations.
• Analyzed operational reports and P&L statements, optimizing payroll spend, increasing profitability, and aligning short- and long-term goals to support aggressive growth targets.
• Promoted collaboration and accountability, effectively managing team dynamics, resolving conflicts, and reinforcing a culture of recognition and excellence.
• Trained and developed leaders, advancing multiple Assistant Managers to Store Manager roles through focused mentorship, delegation, and performance evaluations.
• Designed and implemented comprehensive revenue and marketing plans, translating vision into executable strategies that improved customer acquisition and retention.
• Led cost-control initiatives and process improvements, managing transitions, aligning teams, and deploying training programs to maintain consistency and executional excellence.
• Oversaw inventory forecasting and budget alignment, proactively identifying discrepancies within P&L reporting to reduce loss, increase accuracy, and drive bottom-line results.

Jan 1999 – Feb 2007 · 8 yrs 1 mo · Chicago, Illinois, United States

• Recruit, hire, train, and coach high-performing store teams, driving engagement, accountability, and continuous performance improvement to support business objectives and maximize sales.
• Lead from the front as a selling manager, actively engaging in suggestive selling techniques, mentoring associates on sales best practices, and conducting real-time floor audits to ensure service excellence.
• Oversee store presentation and merchandising standards, ensuring product placement, cleanliness, and visual displays consistently align with brand expectations and drive shopper engagement.
• Consistently achieve and exceed monthly and annual sales targets, leveraging data-driven strategies, team motivation, and customer experience enhancements to increase conversion rates and average transaction value.
• Communicate effectively across all levels of the organization, fostering collaboration between associates, management, and cross-functional teams to streamline operations and improve execution.
• Build and maintain strong customer relationships, resolving concerns with professionalism, following up on service issues, and proactively calling on key customers to drive repeat business and loyalty.
• Handle customer complaints and service challenges with a solution-oriented mindset, turning negative experiences into brand-building opportunities.
• Perform additional responsibilities as needed to support team success and ensure seamless store operations.