Jan 2022 – Apr 2022 · 3 mos · Burlingame, California, United States · Hybrid

• Conducted QA testing for mobile and smartwatch applications (iOS & Android), validating functionality, usability, and system integration
• Partnered with cross-functional teams (product, engineering) to define testing strategy and improve release confidence
• Authored and executed detailed test cases using internal tools and ADB, ensuring coverage across key user flows
• Identified, triaged, and tracked defects, accelerating issue resolution and supporting sprint goals
• Delivered regular status reports on testing progress and release readiness to stakeholders
• Provided UI/UX feedback that contributed to product improvements and better user experience
• Supported end-to-end testing cycles, helping ensure stable and high-quality releases

Oct 2020 – Jan 2022 · 1 yr 3 mos · Remote

• Tested internal mobile applications used by store associates, supporting daily retail operations across multiple locations
• Designed, executed, and maintained test cases across multiple releases, ensuring consistent test coverage
• Identified and triaged high-priority defects impacting retail workflows, coordinating with teams to minimize operational disruption
• Collaborated with cross-functional teams (product, engineering, QA) to support stable and timely releases
• Participated in Agile ceremonies (standups, sprint planning, reviews), contributing to sprint alignment and delivery
• Partnered with offshore QA teams to ensure continuity in testing and maintain consistent quality standards
• Supported end-to-end testing cycles, validating business-critical user flows and operational tools

Jun 2019 – Oct 2020 · 1 yr 4 mos · United States · Hybrid

• Served as the sole QA engineer, owning the entire quality assurance process from initial product concept through release
• Designed and executed manual and exploratory testing for a browser-based gaming platform, ensuring stable and engaging user experience
• Gathered and translated business requirements into test scenarios and acceptance criteria, aligning product functionality with user and stakeholder expectations
• Authored all QA documentation, including test plans, test cases, and bug reports, establishing a scalable QA foundation for future development
• Ensured cross-browser and multi-device compatibility using BrowserStack and Chrome DevTools
• Collaborated closely with developers to debug issues, refine gameplay features, and improve overall product quality and performance
• Developed JavaScript-based automation scripts for end-to-end UI and API testing, reducing manual testing effort by 30–40% and accelerating release cycles
• Introduced structured QA processes and workflows, improving defect detection and overall release stability

Nov 2018 – Mar 2019 · 4 mos

• Global quick-service restaurant brand overseeing Taco Bell, KFC, and Pizza Hut.
• Tested Android-based kiosk ordering systems to ensure consistent and efficient customer experiences.
• Used SQL and Android Studio to validate backend transactions and troubleshoot technical issues.
• Participated in sprint planning and QA reviews with product and engineering teams to maintain release quality.

Sep 2017 – Nov 2018 · 1 yr 2 mos

• Managed end-to-end operations of a high-volume quick-service restaurant with $3–5M annual revenue and a team of 30–50 employees
• Led and developed shift managers and team members, improving performance, accountability, and service standards
• Increased restaurant revenue by 10–15% through operational improvements, upselling strategies, and enhanced customer experience
• Improved operational efficiency and service speed by 15–20%, optimizing workflows and staff allocation during peak hours
• Managed full P&L responsibility, controlling labor, food costs, and inventory to improve profitability by 8–12%
• Reduced food waste and inventory variance by 10–15% through tighter controls and process improvements
• Ensured compliance with corporate standards, food safety regulations, and audit requirements
• Resolved customer escalations and maintained high satisfaction in a fast-paced environment
• Collaborated with regional leadership on performance reviews, reporting, and operational initiatives

Oct 2015 – Aug 2017 · 1 yr 10 mos

• Managed operations of a premium grocery store with $6–10M annual revenue and a team of 30–50 employees
• Led department supervisors across fresh food, retail, and merchandising, ensuring high service standards and execution
• Increased store revenue by 12–18% through merchandising optimization, upselling strategies, and improved in-store experience
• Monitored and analyzed key performance indicators (KPIs), using data to drive operational decisions and improve store performance
• Managed store-level P&L, optimizing labor and inventory, improving profitability by 8–12%
• Calculated payroll for 30–50 employees, ensuring accuracy, compliance, and alignment with labor budgets
• Reduced inventory shrinkage and waste by 10–15% through tighter controls and improved stock management
• Enhanced operational efficiency by 15–20% by streamlining workflows and improving cross-team coordination
• Hired, trained, and developed staff, strengthening team performance and reducing turnover

Feb 2013 – Sep 2015 · 2 yrs 7 mos

• Directed operations of a high-volume supermarket and full-cycle food production facility, overseeing a team of 300+ employees
• Managed end-to-end production processes, including kitchen operations, prepared foods, retail, and supply coordination
• Turned around an underperforming operation from a -20% loss to profitability, by optimizing costs, improving processes, and strengthening execution
• Led multiple department managers, ensuring alignment across production, retail, and logistics functions
• Increased sales by 10–12% through improved merchandising, product mix, and in-store execution
• Improved operational efficiency by 15–20% by streamlining workflows and enhancing cross-department coordination
• Ensured compliance with food safety standards, operational procedures, and quality control requirements
• Monitored KPIs (production output, sales, labor, inventory), implementing data-driven improvements
• Collaborated with senior leadership on operational strategy, reporting, and performance improvements

Apr 2012 – Feb 2013 · 10 mos

• Directed operations across 10 café/restaurant locations, overseeing 100+ employees and managing multi-site performance
• Led and coached 10 store managers, improving team leadership, accountability, and operational execution across all locations
• Increased overall revenue by 15–20% YoY through KPI tracking, performance optimization, and targeted sales initiatives
• Reduced operational inefficiencies by ~25% by standardizing processes, improving workflows, and aligning cross-location practices
• Monitored key metrics (sales, labor costs, inventory), implementing action plans that improved profit margins by 10%+
• Optimized staffing and scheduling across locations, reducing labor costs by 12–15% while maintaining service quality
• Managed vendor relationships and inventory processes, decreasing stock shortages and waste by 20%
• Acted as an escalation point for complex operational and customer issues, maintaining high customer satisfaction and retention
• Partnered with senior leadership on strategic initiatives, supporting expansion, operational scaling, and performance improvement

Jun 2009 – Apr 2012 · 2 yrs 10 mos

• Oversaw operations of a high-volume supermarket with $8–12M annual revenue and a team of 40–70 employees
• Led department supervisors across sales, merchandising, and inventory, ensuring smooth daily operations and execution
• Increased store revenue by 10–15% YoY through performance tracking, merchandising improvements, and targeted promotions
• Improved operational efficiency by 15–20% by streamlining workflows and standardizing processes across departments
• Managed store-level P&L, optimizing labor and inventory costs, improving overall profitability by 8–10%
• Reduced shrinkage and inventory loss by 12–18% through improved controls and stock management processes
• Strengthened team performance through structured hiring, onboarding, and coaching, improving retention and accountability
• Collaborated with regional leadership on reporting, planning, and execution of business initiatives

Dec 2006 – Jun 2009 · 2 yrs 6 mos

• Managed daily operations of a supermarket with $5–8M annual revenue and a team of 25–40 employees
• Led hiring, onboarding, and training, improving team productivity and reducing turnover by ~10–15%
• Increased sales by 8–12% through improved merchandising, in-store execution, and promotional strategies
• Negotiated with vendors for assigned product categories, improving purchasing terms, pricing, and margins
• Managed pricing strategy and execution, ensuring competitive positioning while maintaining target profitability
• Ensured high standards in store operations, compliance, and customer experience
• Monitored KPIs (sales, inventory, labor) and implemented corrective actions to improve performance
• Coordinated cross-functional teams to ensure smooth operations across departments
• Acted as a key communication link between staff and upper management, ensuring alignment and execution