May 2022 – Jul 2025 · 3 yrs 2 mos · Seattle, Washington, United States · Hybrid

• Managed multiple software development teams in the Retail Pricing Organization, including the Unified Price Publishing pipeline, Quantity Limits, and Component Pricing services. Responsible for publishing prices for all global Amazon-owned retail businesses, including Amazon (in all countries), Amazon Fresh, and Amazon Go. Managed Amazon retail's business-critical pipeline to set prices for products that accounted for over 600 billion USD in retail sales in 2024.

Aug 2019 – Apr 2021 · 1 yr 8 mos

• Managed multiple software development teams in the Retail Pricing Organization, including teams in Seattle and Bangalore, India. Grew an organization to automate pricing configuration management. Enabled the launch of hundreds of new Amazon physical stores by making their pricing configurations automatic, reliable, and manageable. Mentored and managed multiple managers, setting long-term vision and maintaining high standards for both engineering and operational excellence.

Sep 2018 – Aug 2019 · 11 mos

• Managed a team of software developers in the Alexa Health team, enabling HIPAA-compliant skills to work with Alexa.

Feb 2016 – Aug 2018 · 2 yrs 6 mos

• Led technical teams to deliver cutting-edge technologies for the EU5 business. Pioneered, staffed, and led the Tools and Machine Learning Group, an organization of multiple development teams (including software engineers, applied scientists, software managers, and program managers) in Luxembourg and Madrid, working on machine learning-based projects for the EU businesses. Directly managed a team of software development managers and technical program managers to deliver multiple high-impact projects focused on improving data quality using machine learning on both text and images.

Nov 2014 – Feb 2016 · 1 yr 3 mos

• Planned, developed, and launched Amazon's first end-to-end multi-language experience: English on amazon.de (successfully launched in September 2015). Acted as the interface between the business stakeholders across Europe and technology teams in Seattle, Brazil, India, and Luxembourg. Collected and defined technical, business, and user requirements, and translated those requirements to cross-functional technical designs, UI and UX specifications, data flow diagrams, and APIs. Drove over 100 technical teams around the world to update and deliver services that can manage "Language of Preference" as a new setting on Amazon's websites. Separately, was part of the initial leadership team to define and then execute a company-wide project to unblock additional languages by migrating all technical teams and services to UTF-8. This eventually led to Turkish on amazon.de and Chinese on amazon.co.jp.

Jul 2012 – Oct 2014 · 2 yrs 3 mos

• Directed multiple simultaneous company-wide initiatives to standardize and automate Amazon's hardware planning. Conceived, designed, implemented and delivered a new company-wide method (including statistical and machine-learning models, plus business, financial, and engineering processes) to more accurately plan Amazon's large-scale hardware needs at significantly lower cost and effort. Worked with principal economists, data scientists, and applied scientists to develop predictive models. Worked with software development teams around the world to help them understand their systems' performance and how they scale over time. Managed the rollout of a company-wide service to store, analyze, and ultimately predict teams' hardware forecasts. Engaged all levels (from VPs to engineers) to gain buy-in, drive adoption, and ensure success. Wrote all related training and user documentation, and conducted training sessions.

Aug 2007 – Jul 2012 · 4 yrs 11 mos

• Managed teams of software developers, project managers, software development managers, quality engineers, and support engineers. Managed the Email Platform team (Aug 2007 - Aug 2010) and the Vendor Self Service - Applications team (Sep 2010 - July 2012). Managed both local and international teams to deliver high-visibility, high-quality software with major impact to the business. Ensured team growth, development, and operational excellence. Responsible for hiring, developing, and evolving the team.

Apr 2021 – May 2022 · 1 yr 1 mo · Seattle, Washington, United States

• "Amazon SageMaker helps data scientists and developers to prepare, build, train, and deploy high-quality machine learning (ML) models quickly by bringing together a broad set of capabilities purpose-built for ML. SageMaker Studio is the first fully integrated development environment (IDE) for machine learning in the cloud." Managed the SageMaker Studio UI organization, including the SageMaker Studio UI, SageMaker Console, and SageMaker UI Platform teams. Owned the technical vision and development roadmap for the organization, including developing the UI/UX for new features and new products, the console for managing those features, and the platform to enable other SageMaker teams to develop and support their own interfaces. Directly managed multiple software development managers, front-end engineers, software engineers, and contractors. Grew the organization to meet the business needs.

Apr 2004 – Jul 2006 · 2 yrs 3 mos

• Manage and direct multiple development groups at the #1 domain name registrar in the world. Manage and direct the Web-Based Email and email back-end systems teams – GoDaddy's email systems manage over 4 million email accounts, include built-in anti-phish, anti-spam, and anti-virus software, and Web-Based Email is an industry-leading web-based email interface. Also manage and direct the development teams for Online Group Calendar, Online File Folder, Fax Thru Email, and Bob Parson's blog. Generate and drive requirements, designs, and schedules for all releases of the above products.

Oct 2001 – Mar 2004 · 2 yrs 5 mos

• Responsible for creating, implementing, and overseeing an integrated development process for software, hardware, and systems to achieve CMMI Staged Level 2 by end of 2003 and CMMI Staged Level 3 by end of 2004. Chair of the Engineering Process Group, overseeing the process development.

Oct 2000 – Sep 2001 · 11 mos

• Managed a team of four Quality Assurance Analysts, including performance reviews, problem resolution, time and resource management, team building, and project prioritization. Worked with Change Manager and Project Director to create a viable product lifecycle.

Jul 1999 – Sep 2000 · 1 yr 2 mos

Jul 1996 – Jul 1999 · 3 yrs

Jul 1994 – Jul 1996 · 2 yrs