Jul 2020 – Oct 2021 · 1 yr 3 mos · Dublin, Ireland

• At Ding, I was responsible for the product vision, strategy, and user experience of ding.com and the iOS and Android apps. In addition, I managed a team of product managers who supported the website and mobile apps and owned the L&D and organizational transformation of the broader product team.

Jan 2018 – Jan 2019 · 1 yr · Washington D.C. Metro Area

• My role at U.Group centered around building environments so that high-performance teams could thrive and strengthening customer relationships by improving tender and requirement discovery processes.
• I led a team of 20 technologists through an organisational redesign while continuing to deliver on the promise of the company’s largest contract ($20M), developing software applications for the public sector. By focusing on upskilling product managers and engineers on product development best practices and technologies, such as Jira, the agile teams were able to increase velocity and product quality as well as improve trust and collaboration with internal and external stakeholders.
• In addition, I partnered with the business development team to redesign the requirements discovery process. By creating a more inclusive and participatory discovery process, we were able to better understand customer requirements, build stronger stakeholder relationships, and delivery effectively and on time.

May 2016 – Nov 2018 · 2 yrs 6 mos · Washington D.C. Metro Area

• At TrackMaven, I owned the product strategy for a SaaS+ analytics product serving 300+ global marketing teams. In addition, I led a cross-functional group of product managers, engineers, and UX designers to develop that strategy into meaningful and impactful experience for our customers.
• As the Head of Product, I partnered with the sales team to develop upsell and retention strategies for all accounts exceeding $150k in value and led the go-to-market strategies on all major product releases. I also led our SaaS+ transformation, creating professional services offerings which increased our renewal rate by 30%

Apr 2015 – May 2016 · 1 yr 1 mo · Washington D.C. Metro Area

• As Director of Product Management & Strategy, I established POLITICO’s first product management team and the product strategy for the B2B Politico Pro offerings with a customer base of over 18K policy makers and political influencers. In addition, I partnered with the sales team to develop upselll and retention strategies on all accounts, upwards of $300K in value.

Jun 2012 – Apr 2015 · 2 yrs 10 mos · Washington D.C. Metro Area

• Led design thinking organisational transformation for 90 product managers, analysts, and engineers
• Guided cross-functional team to create business case and launch strategy for a national checking product
• Owned customer experience and communication strategy for direct banking customers, $15B+ in deposits
• Managed new digital funds availability experience for 45M national customers
• Planned annual Capital One Delivery Forum, a learning and networking event, for 1K Product Managers