Jan 2022 – Sep 2025 · 3 yrs 8 mos

• Led QA strategy and end-to-end release management for consumer apps ( Rush, Bingo), successfully launching high-traffic products with 2M+ MAUs and 50M+ installs collectively, and ensuring zero critical production issues across Android, iOS, and backend.
• Managed and mentored a remote-first team of 6 QA engineers, driving collaboration with Product, Engineering, Design, and Customer Success.
• Introduced risk-based testing and exploratory charters, improving release timeliness by 20%, reducing post-release bugs by 30%, and sustaining 4.5+ app ratings across millions of DAUs.
• Leveraged AI-driven QA practices (test case generation, defect clustering, predictive risk assessment), cutting manual effort by 25%, accelerating regression cycles, and enabling data-backed go/no-go decisions.
• Monitored crashes, ANRs, and post-release metrics to boost stability, increase rollout speed, and expand staged releases with higher confidence—driving a 30% improvement in release quality through reduced defect leakage (down 25%), 99.3% crash-free sessions, and more consistent on-time releases.
• Streamlined release management processes, cutting deployment delays by 40% and enabling weekly production releases (down from bi-weekly).

Jan 2017 – Dec 2021 · 4 yrs 11 mos

• Spearheaded QA for Hike Messenger’s flagship modules—chat, stickers, and payments— ensuring smooth functionality and scalability in a high-growth environment with 50M+ installs and 5 millions of DAUs.
• Collaborated with developers and product managers to implement shift-left testing practices, reducing last-minute release blockers by ~60% (from ~15–18 per release cycle to just 5–6), leading to smoother, faster, and more predictable launches.
• Improved regression and exploratory testing efficiency by 40% (reducing test cycle time from ~5 days to ~3), which accelerated release readiness and contributed to faster go-to-market timelines.

Aug 2014 – Dec 2016 · 2 yrs 4 mos

• Created and executed 500+ test cases and detailed test plans covering messaging, chat stickers, and payment flows of Hike Messenger, ensuring scalability and reliability for 100M+ installs and 2M+ DAUs.
• Owned the full QA lifecycle — from requirement analysis, test design, execution, defect triage (JIRA), reporting, to release sign-off — ensuring predictable and high-quality releases.
• Collaborated on Android automation scripts (Appium/Java), developing reusable cases that cut manual regression effort by ~15% per cycle.
• Built cross-vertical expertise across cloud, chat, and gaming, reusing test strategies that improved coverage by ~25% and reduced duplicate effort across teams.