Oct 2023 – Jul 2024 · 9 mos · Mohali · On-site

• Developed and executed effective talent sourcing and recruitment strategies to attract and retain top talent, ensuring alignment with organizational needs and culture.
• Managed the onboarding process for new hires, facilitating a smooth transition into the organization and ensuring quick acclimatization to company culture and procedures.
• Created and implemented HR policies that aligned with organizational objectives and complied with legal standards, fostering a fair and consistent work environment.
• Led the successful implementation of the Human Resource Management System (HRMS), optimizing HR operations and enhancing data management and reporting capabilities.
• Ensured the organization's compliance with all relevant labor laws and statutory requirements, reducing legal risks and maintaining good standing with regulatory bodies.
• Designed and implemented a robust Performance Management System (PMS), facilitating objective employee evaluations, feedback mechanisms, and career development planning.
• Streamlined HR systems and processes, introducing best practices to improve efficiency, accuracy, and overall employee experience.
• Provided strategic HR advisory to senior management, offering insights and guidance on critical HR issues and contributing to organizational decision-making.
• Managed external grievances and labor litigations, representing the organization in legal proceedings and effectively resolving disputes.
• Developed and nurtured strong industry-academia collaborations by organizing specialized training programs, facilitating internships, and coordinating campus placement drives.

Nov 2021 – Jul 2022 · 8 mos · Mohali · On-site

• Executed full recruitment life-cycle for senior-level roles in the University
• Designed and implemented policies and standard operating procedures
• Conducted employee orientation sessions and engagement programs
• Facilitated and developed performance management system of employees
• Assisted in drafting various employee communications through different channels
• Assisted Director in HR projects by drafting processes and presentations
• Served as a subject matter expert to HR leaders on people-related matters to resolve employee grievances and taking decisions on critical matters.

Oct 2018 – Feb 2021 · 2 yrs 4 mos · Chandigarh Area, India

• Executed full life-cycle recruitment for corporate professional roles
• Manage, coach, and lead a team of 3 HR Business Partners.
• Handled payroll of 900 employees
• Facilitated and developed performance management system of employees
• Designed and implemented HR policies and standard operating procedures
• Supported business leaders in the interview process by providing interview training and support
• Identified & implemented key employee engagement opportunities
• Acted as the primary HR contact for employees and leaders in Marketing, Sales and Accounting
• Served as a subject matter expert to leaders on people-related matters to solve complex organizational challenges.
• Built credibility and trust by resolving employee concerns with trust and follow-through
• Delivered critical projects that impact employee experience, engagement & retention
• Advocated for the organization when making business decisions that impact employees
• Proactively identified and implemented strategies to enhance the employee experience
• Managed employee information systems and files
• Handled disciplinary and policy abuse cases and initiating actions as per the corrective action policy of company.

Mar 2015 – Jan 2018 · 2 yrs 10 mos · Mohali

• Conducted employee orientation and engagement programs
• Broadcasted HR communication through e-mails, portals and display boards
• Issued adhoc and disciplinary letters to employees
• Handled conflicts between managers and subordinates
• To ensure employees are aware of the policies and programs of the Company.
• Conducted exit interviews and publishing issues to the senior manager.
• Acted as the primary HR contact for employees and leaders in Operations

Apr 2013 – Apr 2014 · 1 yr · Mohali

• Sourced and recruited for junior-level positions
• Conducted employee orientation and engagement programs
• To ensure employees are aware of the policies and programs of the Company.
• Broadcasted HR communication through e-mails, portals and display boards
• Handled in disciplinary and policy abuse cases

Oct 2010 – May 2012 · 1 yr 7 mos · Chandigarh, Chandigarh, India

• Greeted customers and listened closely to problems described to determine solutions.
• Resolved customer service issues using company processes and policies and provided updates to customers.
• Escalated issues to proper supervisors when standard processes were not effective.
• Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
• Delivered excellent customer service, resulting in Star Performer award from Client
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Followed through on all critical inter-departmental escalations to increase customer retention rates.
• To meet the weekly and monthly targets assigned relating to Number of calls and C-Sat score.
• Handling team during non-availability of supervisor.

Dec 2008 – Nov 2009 · 11 mos · Chandigarh, Chandigarh, India

• Resolved customer queries via calls and e-mails related to DTH services.
• Promoted the value-added services to the existing customers