May 2023 – Oct 2025 · 2 yrs 5 mos

• Oversight of 180+ employees per store.
• Led end-to-end recruitment and selection processes, including advertising, interviewing, onboarding, induction, offboarding, and preparation of employment contracts.
• Provided mentoring, coaching, and performance management, including disciplinary actions, written warnings, and coordination of 3-month and 12-month reviews.
• Identified training and development opportunities and supported workforce capability through tailored learning initiatives.
• Administered HR policies, procedures, and systems while maintaining accurate employee records, certifications, and training compliance.
• Managed payroll functions, including monitoring annual leave, sick leave, and long service leave entitlements.
• Served as WH&S Representative, overseeing incident management, compliance reporting, fire evacuations, and student/trainee placements.
• Supervised and supported managers and crew members across shifts, leading a workforce of 150+ employees in a high-volume environment.
• Delivered administrative support including scheduling, correspondence management, and data entry with accuracy and efficiency.
• Oversaw rostering, inventory control, food safety, compliance, and operational processes to maintain standards and meet business objectives.
• Prepared shift reports outlining staffing, labour costs, performance against targets, training needs, and operational improvements.

Aug 2021 – May 2023 · 1 yr 9 mos

• Supported the Restaurant Manager across three operational departments: people performance, product inventory, and customer service.
• Key Responsibilities & Highlights:
• Assisted with recruitment, scheduling, and onboarding of team members.
• Coordinated employee training and monitored progression against development goals.
• Managed stock control and compliance with quality standards.
• Oversaw customer service delivery and resolved escalations.
• Balanced HR, operational, and customer responsibilities in a fast-paced environment.

Jun 2021 – Nov 2021 · 5 mos

• People Performance Manager: Focused on building workforce capability and driving performance outcomes through HR-related responsibilities.
• Key Responsibilities & Highlights:
• Supported staff recruitment, onboarding, and induction processes.
• Coordinated training, certifications, and performance development reviews.
• Provided coaching and feedback to staff to support growth and engagement.
• Managed employee relations including conflict resolution and policy compliance.
• Ensured workforce alignment with McDonald’s values and culture.
• Product Quality Manager: Ensured high standards of product quality, compliance, and food safety while supporting team training and performance.
• Key Responsibilities & Highlights:
• Maintained compliance with food safety and WH&S policies.
• Trained and coached employees in product handling and preparation standards.
• Monitored operational processes and implemented quality improvements.
• Partnered with managers to support staff development in operational excellence.
• Customer Service / Scheduling Manager: Managed front-of-house operations, customer experience, and workforce scheduling.
• Key Responsibilities & Highlights:
• Developed and managed weekly rosters for a large team, balancing business needs with employee availability.
• Provided coaching and mentoring to frontline staff to deliver outstanding customer service.
• Handled customer escalations and implemented service recovery strategies.
• Supported recruitment, onboarding, and training of new employees.

Jul 2018 – Jul 2021 · 3 yrs

Jan 2018 – Jul 2018 · 6 mos

May 2020 – Jul 2020 · 2 mos · Bundall, Queensland, Australia

• Focused on recruitment coordination and candidate management in a busy HR team.
• Key Responsibilities & Highlights:
• Supported job advertisement, candidate screening, and interview scheduling.
• Coordinated reference checks and onboarding documentation.
• Maintained recruitment databases and candidate pipelines.
• Engaged with candidates and stakeholders to ensure positive experiences.

Feb 2020 – Jun 2020 · 4 mos · United States

• Completed an HR internship, quickly promoted to HR Assistant Manager overseeing the Australian intern team.
• Key Responsibilities & Highlights:
• Oversaw the Australian Human Resources team, serving as the primary point of contact for interns and providing guidance, training, and support.
• Communicated and reported regularly to senior management, preparing daily performance reports and updates on team activities.
• Coordinated recruitment processes including drafting and posting job advertisements across multiple platforms, screening resumes, and managing candidate communications.
• Scheduled and conducted interviews, prepared feedback, and facilitated onboarding and induction processes for new interns across all departments.
• Maintained accurate HR records including resumes, agreements, and performance data, while monitoring working hours, efficiency, and progression.
• Shared key updates with the Australian team regarding daily and weekly tasks, job vacancies, and project priorities.
• Built and maintained partnerships with universities and colleges to strengthen internship programs and candidate pipelines.

Feb 2015 – Dec 2022 · 7 yrs 10 mos · Gold Coast, Queensland, Australia

• Provided high-quality customer service in a fast-paced hospitality environment.
• Key Responsibilities & Highlights:
• Delivered friendly and efficient service to guests.
• Maintained compliance with RSA and workplace policies.
• Collaborated with team members to ensure smooth operations.
• Developed strong interpersonal and problem-solving skills.