Jul 2018 – Feb 2019 · 7 mos · Columbus, Ohio Metropolitan Area

• Managed IT troubleshooting, Active Directory, Exchange environment, server management, and network solutions.

Jun 2018 – Present · 7 yrs 9 mos · Columbus, Ohio Metropolitan Area · On-site

• I started TTS Cyber because I saw firsthand how technology can either propel a business forward or hold it back. When managed well, the right technology can help a business scale faster with less effort. But when handled poorly, tech debt and bad IT strategy can drag a company down, stalling growth and creating unnecessary headaches. I wanted to help businesses break through those barriers and unlock their full potential.
• At TTS Cyber, we specialize in cybersecurity and managed IT services for SMBs and SMEs. Our mission is simple: protect businesses from cyber threats and optimize their IT infrastructure so they can grow with confidence. We provide:
• 🔹 **Cybersecurity Solutions** – Risk assessments, security protocols, continuous monitoring, and rapid incident response.
• 🔹 **Managed IT Services** – Proactive management of networks, servers, and workstations to keep businesses running smoothly.
• 🔹 **Strategic IT Consulting** – Helping businesses reduce tech debt, improve operational efficiency, and make smarter technology decisions.
• We believe in long-term partnerships, trust, and reliability, ensuring our clients get not just IT support but a true technology strategy that drives business success in the digital age. If you’re ready to fortify your security and streamline your IT, let’s talk!

Feb 2017 – Jun 2018 · 1 yr 4 mos · Grove City, OH

• ● Manage servers and network configurations of various healthcare providers in Columbus Ohio
• ● Support and answer questions about various software platforms (Chirotouch, Eaglesoft, Crystal, etc.)
• ● Administrator and support for multiple active directory servers and networks
• ● Administrator and support for Microsoft Exchange servers and environments
• ● General and advanced support for Microsoft Office 2010, 2013, and 2016 (Office 365)
• ● Hardware repair for both general office desktops and server-grade machines
• ● Setup and management of network DHCP and static IP configurations
• ● Manage and support Voip phone systems for multiple healthcare providers
• ● Support and setup network printers for various businesses in the central Ohio area
• ● Map and create additional cable lines when needed or setup new offices with network capabilities
• ● Audit security environments for PCI and HIPAA compliance

May 2015 – Feb 2017 · 1 yr 9 mos · Circleville, OH

• Perform level 2 and level 3 troubleshooting and maintenance for users on Windows, Macintosh, and Linux platforms
• Properly Escalate issues to level 3 when needed
• Troubleshoot network connectivity issues
• Administration and support for both Novell and Active Directory
• Support for Microsoft Office and Outlook 2016
• Primary manager of the VOIP server and IP phone administration for the university
• Primary contact and administrator for the institution’s Verizon Cell phone account
• Chief technician in imaging technologies
• Windows server maintenance
• Occasional measuring and monitoring of network traffic
• Support for live-stream platforms
• Content creation in the form of video editing

Jul 2014 – May 2015 · 10 mos · Circleville, OH

• Answered phones for IT call center
• Supported users through ticket system
• Provided technical support and repair to the OCU community
• Assisted in campus-based upgrades in technology both onsite and remotely

Feb 2013 – Jul 2014 · 1 yr 5 mos · Circleville, OH

• Processed and sent out student transcripts from OCU to other institutions and employers
• Provided customer service by answering phones and assisting those who come into the office
• Technical service and installation of hardware for workstations

Apr 2014 – Dec 2016 · 2 yrs 8 mos · Orient, OH

• Technology support
• Webmaster
• Youth coordinator
• Member of the Discipleship leadership team