Abhishek Soni

Operations Associate

Prayagraj, Uttar Pradesh, India2 yrs 7 mos experience

Key Highlights

Expert in operations management and team leadership.
Strong analytical skills for data-driven decision making.
Proficient in customer relationship management and satisfaction analysis.

Stackforce AI infers this person is a Healthcare Operations Specialist with strong analytical and customer management skills.

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Skills

Core Skills

Operations AdministrationAnalytical SkillsCustomer Relationship Management (crm)

Other Skills

Customer-Focused ServiceEmpathy MappingSMSInstitutional Business DevelopmentCustomer SurveysCustomer AnalysisIntegrated ProgramsAppointment SchedulingLife SkillsTeleconferencingTeamworkNegotiationBusiness Development ProgramsCommunicationCall Transaction

Experience

Visit health

Operations Associate

Aug 2025 – Present · 7 mos · Noida, Uttar Pradesh, India · On-site

As an Operations Associate at Visit Health, I manage a team of doctors responsible for creating accurate and timely medical examination reports for leading insurance companies. My role involves end-to-end coordination to ensure smooth workflow, operational efficiency, and quality delivery.
📊 I work extensively with Excel and MIS reporting, using data to monitor team performance, track productivity, and support strategic decision-making. I focus on process optimization, team leadership, and data-driven reporting, which has strengthened my analytical and operational skills — laying a strong foundation for transitioning into Data Analytics roles in the future.

Operations AdministrationAnalytical Skills

Tech mahindra

Customer Care Executive

Aug 2023 – Aug 2025 · 2 yrs · Noida · On-site

Efficiently handling inbound and outbound calls and transferring them to the relevant agent or department as per telecalling script. Conducting surveys to collect data about customer satisfaction, churn rate, brand image and awareness, etc. Analyzing and reporting customer data to devise new strategies or update the existing ones. Communicating with them through various omnichannels, including email, social media, phone or SMS. Making appointments that fit into the schedule of the client and the customer.

Customer Relationship Management (CRM)