May 2017 – Nov 2017 · 6 mos · Charlotte, North Carolina Area

• Access provisioning for workers across the bank's business units. Utilize Active Directory, RSA SecurID, SailPoint IIQ, and ServiceNow to provide role-based network access. Contract position with VACO.

Oct 2011 – Dec 2016 · 5 yrs 2 mos · Charlotte, NC

• Enterprise level network access provisioning, specializing in RSA SecurID, Active Directory, SailPoint IAM, Centrify, AirWatch, Quest One. Provided second and third level support for 40,000 internal and external workers, with an emphasis on remote access issues. Contract position with Kavaliro.

Mar 2011 – Sep 2011 · 6 mos · Charlotte, NC

• AMT (Access Management Transformation) projects included DBPA (Database Privileged Access) usability testing, Win 2K3 server compliance, and preparation of a remediation plan for output device vulnerabilities.

Oct 2009 – Dec 2010 · 1 yr 2 mos · Charlotte, NC

• Merge application access for Wells Fargo and Wachovia employees and ensure SOX compliance. Provision user access to over 300 mainframe and web-based applications used by Wells Fargo Wholesale Banking.

Sep 2008 – Jun 2009 · 9 mos · Charlotte, NC

• Provision network access for users in all lines of business at Bank of America. Utilize internal tools such as Control-SA, CSDB, and Service Center to resolve WinORS and iRA service requests, and provide documentation for auditing of Active Directory changes.

Sep 2005 – Jun 2008 · 2 yrs 9 mos · Charlotte, NC

• Implement Least Privilege network access standards in Active Directory and Novell NDS for PC users in all Wachovia business units.
• Received CIO Project Success Award for the Teller North project, which involved conversion of 4000+ tellers from "green screen" to Windows XP without impacting customer service.
• Strong emphasis on compliance to standards set by the Corporate Information Security team, and prompt response to add/change/delete requests from business units.

Oct 2004 – Sep 2005 · 11 mos · Charlotte, NC

• Provided Level 3 desk side support for a client's corporate HQ facility in Charlotte. The site included over 1000 PC users running Windows XP in a Novell environment.
• Other projects have included installation of Cisco Catalyst 6500 switches, upgrades and rollouts of PCs for financial firms, and thin client installs at retail locations.

Jan 1988 – May 2004 · 16 yrs 4 mos · Charlotte, NC

• Provided total life cycle support for three centralized dispatch centers, 2000+ mobile users, and 56 radio sites in NC, SC, GA and VA. Responsible for 24/7 availability of the mission critical wireless data systems used to dispatch couriers, track packages, and communicate with aircraft.
• Major projects included network security, wireless LAN installations, telco circuit upgrades, and disaster recovery.
• Improved system uptime through infrastructure hardening; such as backup power systems, grounding, RF interference resolution, and lightning protection.
• Conducted hands-on training in RF network maintenance and mobile data equipment repair.

Jan 1985 – Jan 1988 · 3 yrs · Lanham, MD

• Implemented an aggressive expansion of the Federal Express package tracking network, to support innovative new products, including ZapMail and the 10:30 delivery guarantee. "Nobody does IT better."

Feb 1977 – Jan 1985 · 7 yrs 11 mos · Lanham, MD

• Third party maintenance of Public Safety wireless networks in the Washington DC area. Company was called Syntonic Technology at that time.
• Optimization of analog radio and telco networks to carry data.
• Designed and implemented a comprehensive preventive maintenance program for Police and Fire radio network infrastructure in Prince George's County MD.