Sep 2020 – May 2023 · 2 yrs 8 mos · Manchester, England, United Kingdom

• Managing programmes of work covering all THG Project Categories, from Food and Beverage, Beauty and Fashion.
• Strong working relationships across all delivery mechanisms, including Technology, UX, Marketing, SEO, Production, Operations
• Responsible for rollout of key Ingenuity Clients including Coca-Cola, Mondelez, no.7, 11 Degrees, Wella and By Terry.
• As Senior Project Manager I have led teams to deliver innovative technology product releases. These include Headless APIs, Return 3PL, Personalisation and Referral Portals.
• Working with the Project Director and SLT, I have assisted improvements around reporting, management and training.
• I am responsible for the day-to-day management for a team of four, working with them daily to identify improvements to their project deliveries and career within THG.

Apr 2020 – Aug 2020 · 4 mos · London, England

Jan 2020 – Mar 2020 · 2 mos · London, United Kingdom

• Managed the centralised PMO and website marketing delivery function for Visa UK and Europe
• Defined programme KPI and reporting mechanisms to show A/B Website testing for customer proposition
• Led website analytic data analysis and reported across all Publicis functions in multiple locations
• Set up and led PMO across all agencies and their delivery, including Saatchi, Starcom and Kantar
• Created new group reporting capabilities with Microsoft suite

Sep 2019 – Nov 2019 · 2 mos · London, United Kingdom

• Managed and implemented bespoke HMI Solution for 2020 release Triumph Motorcycles
• Delivered new UX/UI/Design for new fintech solution for Holm Bank across Nordic region
• Led the rollout of new ibeacon technology for Science Museum for those with accessibility restraints
• Defined all stories and epics through Jira management suite
• Participated in all design QA/reviews internally and externally with end clients
• Created an agency wide PMO function, utilising  Scrum, Kanban, Agile & Waterfall methodologies.
• Created new reporting and tracking capabilities, utilising Jira and Microsoft products

Sep 2018 – Sep 2019 · 1 yr · London, United Kingdom

• Delivered all website/commerce/app development for Adidas A-List fashion collaborations
• Boutique delivery included  UX Design, Social, CRM, SEO
• Managed internal and external delivery resources across multiple timezones
• Implemented bespoke API e-commerce solution to ensure real time stock availability
• Successfully aligned all new product releases with the company's strategic goals and objectives
• Held full remit for project management, agency management, scope and resources
• Managed global/local requirements and delivery, specifically for regional customisation
• International internal c-suite stakeholder management within Asia, Europe and the Americas
• Utilised Jira and Microsoft suite of planning and reporting products

Jul 2017 – Apr 2018 · 9 mos · London, United Kingdom

• Drove delivery of all website/app related development programmes with budgets >£1m+ for Samsung
• Launched Galaxy S9 and Note 9 through custom microsite with enhanced customer journeys
• Controlled .com realignment and migration to Adobe AEM, included audit of copy and imagery
• Redesigned the full PMO including change control boards, product ideation and partner issue management
• Managed product description categories across full website according to UX/UI best practice
• Presented detailed updates to senior business leaders, c-suite executives and board members
• Held full remit for project management and delivery, including definition, scope, budgeting and resources
• Leading, managed and motivated cross-functional teams, technical resources and experts

Sep 2016 – Jul 2017 · 10 mos · London, United Kingdom

• Appointed to drive delivery of global product releases, aligning to strategic goals and objectives
• Redesigned the PMO, change control boards, product ideation and partner issue management process
• Ensured primary translation product and its corresponding front end UX/UI were redesigned and built

Feb 2016 – Jul 2016 · 5 mos · London, United Kingdom

• Led on BAU activity, worked collaboratively with the CIO/Board to define the strategic direction
• Effectively used best practice methodologies to achieve results, SCRUM, Agile, Waterfall, Kanban
• Drove the delivery of FS product releases, fostering cross-functional teamwork and collaboration
• Redesign of the PMO and implementation of new processes for IT/Development/Digital Acceptance

Sep 2015 – Feb 2016 · 5 mos · London, United Kingdom

• Delivered website/app/ecommerce solutions for Bupa Global and Hammerson shopping centres
• Led, managed and motivated cross-functional teams, technical resources and experts
• Established excellent working relationships with clients to ensure delivery of product releases
• Effectively resolved issues by working collaboratively with internal & external teams and subject experts
• Successfully aligned complex product management and business units technical and commercial plans

Oct 2014 – Sep 2015 · 11 mos · London, United Kingdom

• Effectively managed project budgets of up £200k and established excellent relationships with clients
• Delivered planning and strategy development for external software projects with top ECRM Partners
• Defined requirements for database builds, market segmentation, API data flows, insight portals etc

Mar 2013 – Aug 2014 · 1 yr 5 mos · London, United Kingdom

• Spearheaded the launch of an innovative loyalty product, impacting over 12m+ customers for RBSG
• Oversaw the creation of databases, UX design, dynamic website, apps and new front end systems
• Involved in end-to-end project lifecycle, including planning, scope and managing £1m+ budgets
• Created operating processes for IT, Development and Digital Acceptance, utilising best practice methods
• Fundamental in the definition of change control boards, product ideation & partner issue management
• Ensured the IT, Development and Digital departments understood and proactively reacted to new industry changes

Oct 2006 – Feb 2013 · 6 yrs 4 mos

• Directed delivery of multiple global PMO roll outs in parallel for high profile products at RIM
• Effectively project managed carrier hardware and software acceptance using best practice methods
• Provided detailed reporting on project status to senior management, c-level and board members
• Created and implemented operating processes for software technology acceptance from carrier partners

Oct 2004 – Oct 2006 · 2 yrs

Aug 2003 – Sep 2004 · 1 yr 1 mo

Oct 2001 – Jul 2003 · 1 yr 9 mos

Jul 1999 – Sep 2001 · 2 yrs 2 mos