Shakil Ahmed

Operations Associate

Dhaka, Dhaka, Bangladesh6 yrs 9 mos experience

Highly Stable

Key Highlights

5+ years of experience in IT infrastructure management.
Expertise in network engineering and ERP systems.
Proficient in both English and Bangla communication.

Stackforce AI infers this person is a skilled IT professional specializing in network engineering and IT infrastructure management.

Contact

Skills

Core Skills

It OperationsNetwork EngineeringIt ManagementNetwork Performance Monitoring

Other Skills

ITLAN & WAN TechnologyERP SystemsTroubleshootingRouter ConfigurationBusiness Process Outsourcing (BPO)Business ProcessNetwork SwitchesNetwork SecurityComputer NetworkingNetwork DesignNetwork ServicesCisco NetworkingAdobe PhotoshopAnalytical Skills

About

Sakiuzzaman (Shakil) A highly skilled IT professional with 5+ years of experience in managing IT infrastructure, ERP systems, and network engineering. Adept at providing technical support, managing IT assets, and designing ID cards using Adobe Illustrator. Seeking to leverage my expertise in a challenging and dynamic work environment. Knowledge and Skilled IT sector on CCNA (R&S), Operating system, LAN & WAN Technology, Hardware & Troubleshooting. fluently speaking, listening, flaunt in English and Bangla & full working knowledge English language. An organized professional with proven training, counseling skill, ability to be a team player, problem solving, coordinate meeting and good presentation skill, time management skill.

Experience

Salma group

IT Executive

Feb 2023 – Present · 3 yrs 1 mo · Trishal Mymensingh · On-site

Key Responsibilities:
Regularly monitor IT Systems to keep smooth IT Operations.
Maintain, install, configure, and troubleshoot computer hardware, software, networks, printers, scanners, Photocopy machine, projectors, CCTV cameras, and other IT assets as per company IT policy.
Set up and maintain the company's computer network, which includes Fiber optics, LAN, and WAN
network.
Provide IT support for end-user devices such as desktops, laptops, wireless routers, scanners, printers, UPS, IPS Video Conferencing Equipment, Finger Attendance & Access control Device.
Monitor network performance, troubleshoot connectivity issues, and ensure optimal network operations.
Administer servers and mail servers, including regular updates and troubleshooting ERP and payroll systems.
Collaborate with external vendors for technical support and maintain accurate documentation of IT systems.
Outlook Mail, Office 365 Mail, problem and new mail create, delete, password change, and other
issues
Design and produce ID cards using Adobe Illustrator.
Managed hardware maintenance and network troubleshooting.
Kaspersky Endpoint Security: Manage Installation and Support
Recommended and support in decision making for device replacement and spare parts purchasing
Configured and monitored CCTV cameras.
IPT and PABX System Monitoring.
Led client support teams and documented IT-related processes.
Oversee ERP software implementation, configuration, and maintenance, ensuring alignment with
business goals and managing user access and security roles.

ITIT OperationsNetwork Engineering

Amber it ltd

Network Engineer

Jun 2019 – Feb 2023 · 3 yrs 8 mos · Dhaka, Bangladesh · On-site

Key Responsibilities:
Installing, configuring, implementing, and maintaining networking devices like Mikrotik, Switch,
Access point (Unifi, Rojie, etc.), Home router, and diagnose the problem.
Providing support to clients by answering questions, replying to emails, providing information, making
referrals, and ensuring appropriate follow-up.
Network performance monitoring and reporting. Monitor all the problems of the ISP with monitoring
tools such as Zabbix, NMS, SNMP, etc. Take immediate action when anything goes down or seems
abnormal.
Provide outside physical support for network implementation, or check if needed.
Corresponds with IIG (BDHUB) for bandwidth, latency, or site access-related issues.
MAC binding in the router to register new devices of the clients with the network.
OLT Monitoring and Laser Maintenance & Customer Monitoring with Mikro-Tik.
Ensure technical support to clients according to the online ticketing system.
Designed and implemented fiber optic and radio networks.
Help remote zone engineers for physical support.
CCTV with DVR and NVR Management
Official Documentation and Branch Management