James Clement

Software Engineer

Dallas, Texas, United States30 yrs 1 mo experience

Most Likely To SwitchHighly Stable

Key Highlights

Led deployment of large-scale SCADA systems.
Implemented robust remote access solutions during pandemic.
Managed diverse IT teams across critical infrastructure.

Stackforce AI infers this person is a seasoned IT specialist with expertise in infrastructure management and technical support.

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Skills

Core Skills

Information Technology InfrastructureSystems ManagementTechnical SupportManaged ServicesService Management

Other Skills

IP NetworkingSoftware TroubleshootingWSUSDynamic Host Configuration Protocol (DHCP)Technical ServicesComputer Information SystemsLeadershipNetwork AdministrationLinuxWindowsTeam LeadershipVoIPTelecommunicationsActive DirectoryIT Management

About

I’m the kind of person who listens before speaking, thinks before reacting, and still remembers the name of the dog who changed my life. (RIP, Taffy—you set the standard high.) I lead with empathy, communicate with intention, and have a knack for bringing calm to chaos—unless we’re talking about tangled cords or group chats with no context. I believe in authenticity over optics, curiosity over ego, and loyalty that doesn’t waver with the Wi-Fi signal. Whether collaborating on a project or just grabbing coffee, I show up as someone you can count on—not just for the work, but for the quiet support behind the scenes. If you're into thoughtful conversations, meaningful work, and the occasional sarcastic comment (delivered with love), we’ll probably get along just fine.

Experience

30 yrs 1 mo

Total Experience

3 yrs 9 mos

Average Tenure

6 yrs

Current Experience

Confidential company

Senior Information Technology Specialist

May 2020 – Present · 6 yrs · Dallas-Fort Worth Metroplex · Hybrid

Over the course of about 7 years, as a contractor and now employee, brought two large-scale SCADA control systems online.
The latest deployment, accomplished in 25-months during the covid-19 pandemic, was a complete vendor change out. The realization of maintaining the existing system while building out a complete new environment with all of the required CIP controls was not without it's challenges.
Remote access solutions for the employees, contractors and vendors had to be stood up to support FAT, SAT, Integration, deployment and cutover. This was accomplished by deploying a robust VDI solution to meet the project needs.
This deployment was one of the largest the vendor has undertaken and involved some cutting-edge technology for collecting SCADA data. They had also never performed FAT, SAT, Integration, Deployment or cutover via a remote-support solution. In the end, the cutover process was virtually flawless.
I serve as the SME for all things Linux, Windows (AD, GPO, DNS, Server, SCCM), VMWare, as well as the local resource for the vendors highly-specialized product(s).

IP NetworkingSoftware TroubleshootingWSUSDynamic Host Configuration Protocol (DHCP)Technical ServicesInformation Technology Infrastructure+2

Triencon services

System Engineer IV

Oct 2013 – May 2020 · 6 yrs 7 mos · Grand Prairie, TX

Highly engaged in day-to-day support of all IT systems in a critical infrastructure environment
Responsible for setting up new servers comprising upcoming SCADA system forklift upgrade to be completed in May 2021
SME for existing SCADA system after assisting in completion of multi-site upgrade project in 2015
Supporting 24x7 teams of control systems operators across three locations
Mentor team members in areas where potential single points of failure are identified
Document processes, procedures and collect tribal knowledge to help strengthen overall team knowledge and increase department efficiency
Maintain AIX, Linux and Windows systems, some on physical hardware using HyperV and others running under VMware on Nutanix hardware
Deploy VMware VDI solution for production and development systems using Windows 7, Windows 10 and Linux pools
Developed various PowerShell scripts to address business needs to comply with NERC CIP 5 Guidelines
Set up Sophos and Symantec AV environments to meet need for AV solution in Windows, AIX (7.1) and Linux (RedHat 6.8)

IP NetworkingSoftware TroubleshootingWSUSDynamic Host Configuration Protocol (DHCP)Systems ManagementTechnical Support

Transcom enhanced services

Manager, Enterprise Support

Jan 2008 – Jan 2008 · 0 mo · Fort Worth, TX

Manage local as well as hosted Windows and Unix servers
Provide desk side support to employees, executives and remote support to call center based in Pune, India

IP NetworkingSoftware TroubleshootingWSUSDynamic Host Configuration Protocol (DHCP)Technical SupportSystems Management

Your pc doctor

IT Solution Provider / Small Business Owner

Sep 2007 – Jul 2013 · 5 yrs 10 mos · Graham, TX

Own and operate a small business providing PC/Mac, Server and Network support to residential, SOHO and Medium-sized businesses
Deployed Managed Service Platform to business customers to proactively manage their firewalls and servers
Develop disaster recovery and business continuity solutions for each business client
Completed several SBS 2003 to Windows 2012 Essentials migrations for business clients

IP NetworkingSoftware TroubleshootingWSUSDynamic Host Configuration Protocol (DHCP)Technical SupportManaged Services

Sagiss, llc

Service Desk Manager

Jan 2007 – Jan 2008 · 1 yr · Las Colinas, TX

Built service desk offering for a small managed-services provider service about 70 local DFW clients
Develop and execute customer support roadmap, including creation of policies and procedures encompassing business and after hours support processes
Overhauled and simplified inbound IVR to streamline customers ability to speak with a support technician
Act as Level 3 Technical Support for service desk staff as well as field-based network administrators

IP NetworkingSoftware TroubleshootingWSUSDynamic Host Configuration Protocol (DHCP)Technical SupportService Management

Radiant systems

Sr Mgr Technical Support

Jan 2006 – Jan 2006 · 0 mo · Fort Worth, TX

Managed 32-seat, three-level support team providing remote support for over 14,0000 hospitality-based sites
Improved average incident closure per technician per day from 5.25 to above 10 incident closes per day
Developed and implemented a training curriculum to increase technician proficiency
Improved technical test used during interviews to focus it more on our specific business needs, resulting in a better understanding of the technical aptitude of the applicant relative to the position available

IP NetworkingSoftware TroubleshootingWSUSDynamic Host Configuration Protocol (DHCP)Technical SupportService Management

Verio, inc

IT Manager (Helpdesk, Desktop Support, E-mail Platform)

Jan 2000 – Jan 2006 · 6 yrs · Dallas, TX

Managed technical team of Windows and UNIX administrators providing infrastructure support to corporate clients as well mail services to external customers
Conducted mid-year and annual associate reviews, goals and performance plans
Delivered 30% increase in associate productivity and 45% increase in customer satisfaction over 5 years
Deployed and managed Enterprise-class Windows Active Directory infrastructure in US and Europe, including SMS and WSUS servers for consistent patch management across the enterprise
Deployed Microsoft Operation Manager to infrastructure servers for proactive monitoring of equipment
Oversaw development of system and application images for desktop and laptops to speed equipment deployment
Deployed Exchange 2003 to the enterprise. Developed automated deployment methods to remote users (about 500 remote users)
Mentored junior team members and developed training programs to increase the team’s technical aptitude