Hon. Chev. Richard Valeroso KoT

Recruiter

Swieqi, Malta15 yrs 7 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Expert in regulatory compliance and project management.
  • Strong leadership skills with a focus on team motivation.
  • Multilingual professional with a passion for customer satisfaction.
Stackforce AI infers this person is a Compliance and Customer Experience Specialist in the iGaming industry.

Contact

LinkedIn

Skills

Core Skills

Compliance ManagementProject Management

Other Skills

Strong understanding of regulatory requirements and compliance standardsExcellent communication and interpersonal skillsProven ability to manage multiple projects and meet deadlinesStrong leadership and team management skillsProficiency in using compliance management and customer relationship management (CRM) softwareCustomer FocusAttention to DetailProblem SolvingAdaptabilityIntegrityLeadershipCritical ThinkingAnalyticsBusiness DevelopmentBusiness Analysis

About

I'm a very adventurous and challenge oriented person, I see challenges as opportunities which needs to be solve. I love travelling and doing new things, experience is very important! Seize the moment, do everything you want to do!

Experience

William hill international

3 roles

Compliance Lead

Promoted

Jul 2024 – Present · 1 yr 9 mos

  • Responsible for ensuring that compliance requirements are seamlessly integrated. Support and guidance throughout a number of operational compliance processes. Interactions related to affordability, document submission and safer gambling. Advise players to gamble affordably while enhancing customer satisfaction. Ensure that the company is meeting regulator's expectations. Work closely with various departments to ensure that compliance policies are customer friendly and support the overall business objectives, KPIs and OKRs.
Strong understanding of regulatory requirements and compliance standardsExcellent communication and interpersonal skillsProven ability to manage multiple projects and meet deadlinesStrong leadership and team management skillsProficiency in using compliance management and customer relationship management (CRM) softwareCustomer Focus+6

Customer Protection Officer

Aug 2022 – Jul 2024 · 1 yr 11 mos

  • RG/AML/KYC/CDD

VIP Account Manager

Sep 2021 – Aug 2022 · 11 mos

  • iGaming/Sports Betting/Online Casino

Gamesys

Customer Care Agent

Dec 2020 – Aug 2021 · 8 mos · Msida, Malta

  • iGaming/Online Casino

Travelience inc.

Customer Service Manager

Jun 2019 – Mar 2020 · 9 mos · Tokyo, Japan

  • Tourism

Cityhub holdings pte ltd

Business Development Manager

Aug 2018 – May 2019 · 9 mos · Central Singapore

  • Serviced Office and Co-working Space

Apex group ltd (singapore branch)

Fund Accountant/AML Officer

Jan 2018 – Jul 2018 · 6 mos · Central Singapore

  • Fund Services

Bayer business services

Accountant Travel and Expense

Dec 2015 – Dec 2017 · 2 yrs · Mckinley Taguig

  • Pharmaceutical and Life Sciences

Teleperformance

Customer Support

Apr 2014 – Dec 2015 · 1 yr 8 mos · Makati, National Capital Region, Philippines

  • Cloud Communication and Tele-Conferencing

Gngn eikawa philippines inc.

Operations Manager

Aug 2009 – Apr 2014 · 4 yrs 8 mos · Makati, National Capital Region, Philippines

  • Online English School

Education

De La Salle University

Bachelor of Secondary Education Major in English — Education

Jan 2005 – Jan 2009

The Japan Foundation

Japanese Language Proficiency Test N1

Jan 2017 – Jan 2017

TOEIC 990

Jan 2017 – Jan 2017

MindCypress

Advance Financial Data Modeling

Jan 2018 – Jan 2018

School of Language International Pte Ltd

Mandarin

Jan 2018 – Jan 2018

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