Navya Singhal

Operations Associate

Delhi, India1 yr experience

Key Highlights

Strong interest in growth and continuous improvement.
Recognized as a Top Hygiene Associate at Zomato.
Experience in managing efficient operations.

Stackforce AI infers this person is a B2C operations specialist with a focus on efficiency and customer satisfaction.

Contact

Skills

Core Skills

Problem Solving

Other Skills

Creative Problem SolvingMicrosoft ExcelMicrosoft Power BIData VisualizationEffective communicationTime ManagementActive Listening

About

Career status: Loading with intent. Experience in operations with a strong interest in growth and continuous improvement. I enjoy understanding how people work and how systems can function more efficiently. Exploring paths, building skills, and not afraid of a plot twist.

Experience

Mobikwik

Executive: Escalations-Consumer Operations

Feb 2026 – Present · 1 mo · Gurugram, Haryana, India · On-site

Zomato

2 roles

HOV Associate

Promoted

Mar 2025 – Feb 2026 · 11 mos · Gurugram, Haryana, India · On-site

Managing the backend of the food delivery process, implementing measures to ensure a seamless and efficient delivery experience, especially Concierge Large Orders and IRCTC Orders.
Part of the WIMO handover project pilot team and trained the floor with it.
Recognized twice as a Top Hygiene Associate for consistently meeting key performance metrics including Productivity Hours, Mandatory Hours, AHT, and Calling %.