Carlos Alberto Chaves Morales

Product Manager

Alajuela, Alajuela, Costa Rica21 yrs 2 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Proven ability to manage technology projects effectively.
  • Strong analytical skills in information systems development.
  • Bilingual communication skills in Spanish and English.
Stackforce AI infers this person is a Cybersecurity Specialist with expertise in project management and customer support.

Contact

Skills

Core Skills

CybersecurityProject ManagementCustomer SupportCustomer Service

Other Skills

Documentación técnicaLiderazgo de equipos multidisciplinariosÉxito del clienteTrend Micro Deep SecurityZscaler Cloud SecuritySASECyberArkCybereasonCustomer EngagementCustomer ExperienceSecurityGoogle Cloud Platform (GCP)Cisco SecurityDocker ProductsInformation Security

About

Senior Cybersecurity Specialist, certified, capable of managing technology projects from concept to completion with remarkable deadline sensitivity. Experienced, able to install, configure, operate and give preventive and corrective maintenance of security products/services. Strong analytical skills combined with experience in analyzing, designing, developing, implanting and evaluating information systems. Has the capacity to administer computer service centers, successful in identifying opportunities for an accelerated growth, has excellent communication skills, highly competitive, organized, discipline and goal oriented, fluent in both Spanish and English, spoken and written. Emotional competition: aware of itself (emotional awareness, values and trusts it itself), self-regulation (self control, reliability, responsibility, adaptation, innovation), motivation (achievement motivation, commitment, initiative and optimism), empathy (understanding others, service oriented, social understanding) and social abilities (influence, communication, leadership, flexible to changes, conflict resolution). Work related abilities: ability of perception, ability to listen, controls emotions, authenticity, positive attitude, self-motivated, relaxed, and a cheerful attitude. Has the emotional ability to appreciate attitudes above aptitudes.

Experience

Ibm

Senior IBM Cybersecurity Deployment & Project Management Office Engineer

Mar 2015Present · 11 yrs · Costa Rica

Documentación técnicaLiderazgo de equipos multidisciplinariosCybersecurityProject Management

sykes enterprises

Cisco Systems Customer Support Engineer (TAC)

Oct 2010Mar 2015 · 4 yrs 5 mos · Sykes Latin America, S.A., 700 Parkway, Global Park, La Aurora de Heredia.

  • Cisco Systems Customer Support Engineer (TAC) Virtual Private Network Division
Customer Support

Telepublicidad s.a.

Sales Representative.

Aug 2005Oct 2010 · 5 yrs 2 mos · Telepublicidad S.A., Plaza Aeropuerto.

  • Customer Service, Sales, Bookmaking, Validations, Decline, Risk Management, Fraud Detection, System Support Technician.
Customer Service

Qualfon

System Support Technician

Nov 2004May 2005 · 6 mos · Qualfon Costa Rica, Zona Franca Metropolitana.

  • System Support Technician, Customer Service.

Education

Universidad de Costa Rica UCR

Certificados de aprovechamiento CCNA — Tecnología de la información.

Jan 2004Present

Centro Cultural Costarricense Norteamericano

Certificado del Idioma Inglés del programa English Now — Idiomas.

Jan 2004Present

Certificado del Idioma Chino del programa Difusión de la Cultura China.

Tecnológico de Costa Rica

Universidad Estatal a Distancia de Costa Rica

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