Mar 2023 – Aug 2023 · 5 mos · New York, New York, United States

Jan 2021 – Mar 2023 · 2 yrs 2 mos

Mar 2019 – Sep 2020 · 1 yr 6 mos · Greater New York City Area

• CXO Digital Technology transformation Advisor
• Lead Architecting 3 (1 fortune 100) customer-centric consulting programs on Cloud Native and DevOps
• Strategized on 1 new business and expanded footprint into 2 existing accounts
• Grew Business revenue by $14+ MM
• Managed and lead 2 diverse teams across multiple locations (on SAFE-38 members, Agile-7 members)
• Ensured positive customer experience by proactively managing and growing customer relationship
• Developed sales proposals, Statement of Work (SoW), and purchase agreements

Jan 2019 – Mar 2019 · 2 mos · Greater New York City Area

• Cybersecurity Technology Consulting for Cloud-Native Application Security and DevSecOps
• Strategized Alliances team engagement model for partnership with top tier IT services providers

May 2018 – Jul 2018 · 2 mos · Greater New York City Area

• Created a transformation plan on Enterprise vertical growth and customer acquisition strategies
• Coached and developed staff, improved unified customer approach and successful products implementation process for 2 Products
• Architected on a new business win and expanded revenue into 1 existing accounts
• Helped evolve 2 products to be more collaborative, integrating, and user-friendly

Dec 2011 – May 2018 · 6 yrs 5 mos

• Designed and drove the strategic vision for 3 Products-ADPART, fasTest, and ThoughtExchange
• Executed complete Customer management, relations, and Business growth for 3 products
• Grew products revenue from Zero to $30 MM exceeding organization goals (by 180%)
• Established ADPART, a market leader, 100+ Fortune 1000 companies
• Managed high Customer retention and satisfaction with a higher renewal rate of 92%
• Built multi-location Customer Success team from 1 to 7 members, and evangelist team for accelerated customer support and adoption
• Drove Engagement, strong user adoption, and churn mitigation
• Performed monthly/weekly account reviews to ensure clients are meeting goals and make recommendations to improve metrics
• Work closely with the Sales and Professional Services teams to share customer insights that inform additional product and service sales opportunities
• Developed sales proposals, Statement of Work (SoW), and purchase agreements
• Managed Applause (A crowd Digital platform) partnership

Jan 2006 – Dec 2011 · 5 yrs 11 mos

• Launched 3 versions of ADPART (A market-leading Model-Based Automation) product successfully
• Launched fasTest (Digital e-Commerce product), the first platform in the industry to offer IT Services online, and ThoughtExchange (A Content Management Platform, inspired by Stock Exchange)
• Plan, Design, communicate product details and strategies including Digital and Contextual interactivity
• Created Business Requirement and Use Case Documents, collaborated and negotiated with stakeholders including Business, Technology Centre of Excellence (CoE), Accounts, Security, Legal, etc.
• Built and groomed 8 strong cross-functional teams, leveraged Agile for higher efficiency
• Designed Algorithms, Solution Architecture, Quality Engineering plan