satish kumar

Customer Success Manager

Hyderabad, Telangana, India0 mo experience

Key Highlights

Proven track record in exceeding sales targets.
Strong problem-solving skills in customer service.
Effective communicator with diverse customer base.

Stackforce AI infers this person is a Customer Support Specialist with strong sales capabilities in a B2C environment.

Contact

Skills

Core Skills

Customer ServiceSalesCustomer SupportProblem Solving

Other Skills

Customer Relationship ManagementConsultative Sales TechniquesLead GenerationCommunicationDelivery ManagementResolving IssuesKannadaExceed Sales GoalsLiteratureAmazon Web Services (AWS)English TranslationEasily AdaptableTeluguIndependent ThinkingCustomer Satisfaction

Experience

Tech mahindra

2 roles

Customer Service Specialist

– Present

Customer Support Associate

– Present

Focused on Problem Solving & Customer Service. Resolved customer inquiries and issues related to Amazon shipping and delivery, ensuring timely and satisfactory solutions. Investigated and tracked delayed or lost packages, providing accurate updates and resolving delivery exceptions. Communicated effectively with customers, delivery partners, and internal teams to facilitate smooth delivery operations. Maintained a high level of customer satisfaction by addressing concerns and providing proactive support. Utilised Amazon's internal systems and tools to efficiently manage and resolve delivery-related issues. Documented customer interactions and delivery issues accurately in Amazon's internal systems, Provided real-time support to customers via phone. Coordinated with delivery drivers and logistics teams to resolve delivery discrepancies and ensure timely delivery.

Problem SolvingCustomer ServiceCommunicationDelivery ManagementCustomer Support

Gayatri tea sales

Sales Executive

– Present

Managed customer relationships through consultative sales techniques to attain individual sales goals. Resolved customer issues and complaints with quick-thinking problem-solving. Consistently achieved or surpassed sales targets. Cold called customers to build lead database.

Customer Relationship ManagementConsultative Sales TechniquesProblem SolvingLead GenerationCustomer ServiceSales