Jun 2021 – Present · 4 yrs 9 mos · Bengaluru, Karnataka, India · On-site

• Conduct end-to-end requirement elicitation through stakeholder interviews, workshops, and document analysis.
• Translate business needs into clear BRDs, FRDs, SRDs, use cases, and user stories for seamless hand-offs.
• Map current-state and future-state processes using BPMN and UML to uncover gaps and optimization opportunities.
• Facilitate Agile/Scrum ceremonies—backlog grooming, sprint planning, reviews, and retrospectives—to maintain delivery momentum.
• Build and maintain traceability matrices linking requirements to design, test cases, and business objectives.
• Perform data analysis and modeling (ERDs, data dictionaries) to ensure accurate, reliable information flows.
• Skilled in SQL, Power BI, and Excel for end-to-end data analysis, reconciliation, automation, dashboarding, driving insights, and reducing manual effort through real-time reporting.
• Drive risk identification and mitigation planning to safeguard scope, timelines, and quality.
• Liaise with QA teams to craft acceptance criteria, support UAT, and verify that delivered functionality meets intent.
• Efficient in using tools like JIRA, Confluence, and MS Visio for tracking and documentation.
• Champion change management by preparing training materials and leading knowledge-transfer sessions for end users.
• Provide continuous improvement insights through post-implementation reviews and KPI tracking.