Apr 2023 – Present · 2 yrs 11 mos · Melbourne, Victoria, Australia

• Led strategy, design, and delivery of gaming technology and compliance solutions across a national portfolio. Bridged business, regulatory, and technical domains to deliver secure, scalable, and high-value outcomes.
• 𝗥𝗼𝗹𝗲 𝗙𝗼𝗰𝘂𝘀
• Strategy & Governance - Defined multi-year roadmaps across gaming, compliance, and data platforms; ensured alignment with enterprise strategy and regulatory frameworks (VGCCC, AUSTRAC, DJCS etc). Oversaw architecture, PIAs, cyber reviews, and audit readiness.
• Leadership & Engagement - Acted as the link between business, regulators, and vendors; influenced executives and regulators; translated complex regulatory/technical issues into clear, actionable updates at governance forums.
• Portfolio Delivery - Directed high-profile initiatives under tight regulatory deadlines; balanced cost, risk, and resources to achieve compliance and business outcomes.
• Operations & Uplift - Transitioned projects to BAU with training, support, and operational readiness. Delivered automation, data quality uplift, and compliance reporting to strengthen resilience.
• 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀
• Delivered NSW Digital Wallet Trial and Pub+ rollout.
• Implemented Sloty McBotface RPA automation, driving venue efficiency.
• Established SOC 2 compliant central environments and Managed Services.
• Rolled out LnW platforms and Responsible Gaming initiatives; team won Responsibility & Community Champion of the Year 2025.
• Introduced EFT automation and Large Win scanning solutions, improving speed and compliance.

Jul 2021 – Apr 2023 · 1 yr 9 mos · Melbourne, Victoria, Australia

• Endeavour Group is Australia’s largest gaming and hospitality operator with over 350 licensed venues and 550+ retail liquor outlets. The group manages 12,000+ EGMs nationally, partnering with global vendors to deliver innovative, compliant, and efficient gaming solutions.
• 𝗥𝗼𝗹𝗲 𝗙𝗼𝗰𝘂𝘀
• Define the product vision and roadmap for gaming technology platforms, balancing innovation, compliance, and operational efficiency.
• Work closely with cross-functional teams (technology, operations, compliance, vendors) to deliver system upgrades, new integrations, and regulatory-driven changes.
• Manage vendor partnerships to ensure accountability, performance improvements, and cost efficiency.
• Establish and embed governance processes that strengthened delivery consistency and stakeholder accountability across gaming technology projects.
• 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀
• Drove delivery of product releases that simplified venue operations and enhanced the customer/employee experience.
• Led implementation of data retention policies across all gaming applications, embedding compliance with privacy and AUSTRAC requirements.

Aug 2018 – Jul 2021 · 2 yrs 11 mos · Melbourne, Victoria, Australia

• ALH group is a market leader in Australia offering a diverse array of hospitality experiences including electronic gaming, sports bars, bistros, restaurants, café, retail liquor, accommodation and nightclubs. They operate over 300 licensed venues and more than 550 retail liquor outlets.
• 𝗥𝗼𝗹𝗲 𝗙𝗼𝗰𝘂𝘀
• To develop enhancements, changes and implementation of new applications specific to the ALH gaming environment. This includes
• − Working with internal and external developers, plan and develop projects, engage with stakeholders, drive change management and be a key part of the testing and rollout of all upgrades
• − Provide 3rd level support for existing applications and work closely with ALH 2nd level support and external support organisations to resolve technical issues
• − Manage relationships with all 3rd party vendors across Australia, India and the United States
• 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀
• Successful Victorian Ticket In Ticket out (TITO) rollout to all venues involving integration with IGS and Scientific Games (Bally)
• Implemented Asset Matrix
• Effectively upgraded multiple central products together with all gaming venues
• Specialities: System Implementation, System Enhancements, IT Support, Project Planning, Vendor Management, Stakeholder Engagement, System Upgrades, System Rollouts

Sep 2014 – Aug 2018 · 3 yrs 11 mos · Melbourne, Victoria, Australia

• 𝗥𝗼𝗹𝗲 𝗙𝗼𝗰𝘂𝘀
• Conduct in-depth business analysis for enhancements of existing systems and new applications
• Drive and execute change management processes to ensure a smooth implementation
• Develop and deliver training to end users
• Provide system process mapping for multiple gaming systems to ensure efficiency and mitigate risks
• 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀
• Key Driver in the implementation, testing and configuration of a variety of Bally products including Asset Matrix, User, Insite, EDC, SDS, CMP Cage, PC and Alert Grid
• Power Venue POS integration with Sysnet
• Specialities: Business Analysis, Systems Analysis, Change Management, Training Development, Process Mapping, Software Design, Project Management, Project Implementation