Rajiv Ravindran

CEO

Bengaluru, Karnataka, India12 yrs 3 mos experience

Key Highlights

Proven track record in operations management.
Expertise in customer experience and service recovery.
Leadership experience in growth and strategic planning.

Stackforce AI infers this person is a Customer Experience and Operations Management expert in the B2C sector.

Contact

Skills

Core Skills

Operations ManagementProject Management

Other Skills

Attrition managementRetentionService DeliveryStrategic PlanningData ManagementRelationship ManagementQuality MeasurementLogistics ManagementRevenue leakage reductionManagementMicrosoft OfficeCustomer ServiceTeam ManagementBusiness Development

Experience

Namma yatri

Director - Growth & Experience

Apr 2023 – Present · 2 yrs 11 mos · Bengaluru, Karnataka, India · On-site

NAMMA YATRI - Building India’s only open mobility

Bounce infinity

Head - CX and inside sales

Dec 2021 – Feb 2023 · 1 yr 2 mos

Bounce

2 roles

Associate director - Customer experience & Inside sales

Apr 2021 – Nov 2021 · 7 mos

Manager II - Service recovery & voice operations

Jun 2019 – Mar 2021 · 1 yr 9 mos

Flipkart

4 roles

Manager - Service recovery & Escalations

Oct 2016 – Nov 2018 · 2 yrs 1 mo

Operations Management
Contact center : Operations - Attrition management & Retention - Service Delivery
Strategic Planning & Management
Data Management
Relationship Management
Quality Measurement
Logistics Management
Project management & Revenue leakage reduction

Operations ManagementAttrition managementRetentionService DeliveryStrategic PlanningData Management+5

Assistant Manager - Escalations & Grievance

Promoted

Sep 2015 – Oct 2016 · 1 yr 1 mo

Leading a bunch of energetic folks which includes leads & senior specialists. Handle & help mitigate all kind of escalations (L2, L3, Grievance cell complaints & CEO escalations)