Jul 2022 – Jan 2025 · 2 yrs 6 mos · Bengaluru, Karnataka, India

• Contributed to the design, documentation, and adoption of OCEN 4.0 — India's open protocol to enable interoperable, embedded credit at scale.
• Part of the core OCEN 4.0 team with focus was on translating policy and product intent into clear technical documentation, specifications, and reference flows that developers and platforms could adopt quickly.

May 2022 – Aug 2022 · 3 mos · Bengaluru, Karnataka, India

Nov 2021 – Present · 4 yrs 4 mos · Bengaluru, Karnataka, India

• Guest faculty role based on personal capacity
• Faculty for BITS WILP (Work Integrated Learning Program), teaching graduate students in the M.Tech. in Data Science & Engineering program
• Typical classes have about 200 students; the group being pretty diverse and comprising largely of technology professionals.
• Courses taught: Intro to Data Science, Big data systems
• Program info: https://bits-pilani-wilp.ac.in/m-tech/cluster/data-science-and-engineering.php

Mar 2019 – Jul 2022 · 3 yrs 4 mos

• Strong track record of building and establishing vision for new charters, creating proof-of-concepts, getting stakeholder buy in and building scaling teams to deliver on the vision.
• Managing engineers and senior engineering leaders across mobile, frontend, backend, data and ML stacks; Growing strong TLs and leaders.
• Core focus areas:
• 1) Automation Platform (EATS): Goal of enabling better support experiences, driving down support costs and defects via self-service automation for Delivery verticals. Additionally mobile Eng build/support in-app automation experiences across Rider, Driver, Eater apps.
• 2) CO Insights: Goal is to transform and serve insights from support data to different teams and stakeholders at Uber by enabling use cases that have realtime /streaming, batch, search and hybrid data needs.
• 3) CO Content Platform: Power authoring, management and serving of all support content across all LOBs as Help Tree, Help Articles, S4 Screens, Saved Replies, Chat snippets, etc. Additionally, the team also supports in-app surveys (Eg: for Rider, Driver and Eater apps) and user CSAT experiences.
• 4) Product Insights: Goal is to utilize data from support interactions to reduce product defects and fixing broken support experiences.

Jan 2017 – Mar 2019 · 2 yrs 2 mos

• Led and grew sub-teams with 15+ engineers at different stages with TLs and apprentice EMs.
• Created team vision towards platformization that enabled higher scale and multiple channels support
• Built high-scale distributed systems (consume, process and analyze billions of communications related events) and platform products that power all of Uber's marketing needs across different channels such as Email, SMS, Push notifications, In-app messages, etc.
• Enabled strong stakeholder partnerships resulting in adoption of the platform and migration of 100% marketing comms onto our in-house platform

Jan 2014 – Dec 2016 · 2 yrs 11 mos

• Founding member, designed and built fraud management systems from scratch to drastically reduce financial losses and helped scale the team as a senior engineer, tech lead and Eng Manager.
• Built and evolved several fraud systems from the ground-up - including real-time/offline feature computation and data pipelines, ML model training/actioning systems, real-time rules and decisions engine, automated chargebacks processing pipelines, account review and actioning tools, device id based user identity service, etc.
• Addressed different types of fraud in the Uber ecosystem - payment fraud, promotions and incentives abuse, account take overs, refunds and appeasements fraud, etc. across different Uber verticals (Rides, Eats, etc)
• Mentored tens of Engineers and Interns; Championed best practices and guidelines; Defined new processes and helped grow/scale the team from 4 to over 30 engineers.
• Technologies: Python (Flask), Go, Redis, MySql, Schemaless, S3, Kafka, Celery, Hive, Vertica

Jan 2010 – Jul 2014 · 4 yrs 6 mos · Redmond, WA

• Developed several high profile platform/services features involving client server systems, distributed systems, big data analytics, data-center architectures and cloud services with multiple cross-team collaborations.
• Designed and built a feature to Auto-migrate/Restore Apps between Windows Azure and SPO+SQL Azure based on App activity
• Developed a real-time telemetry model for measuring and monitoring the service KPIs by mining service usage data using Cosmos/SCOPE (Hadoop/Hive-like map-reduce platform/language)
• Built Disaster Recovery on top of SQL Azure and other features with deep integration with an evolving large scale, distributed platform such as SharePoint Online (Office 365)
• Developed Lifecycle management for Apps with a backend on SQL Azure and SQL server
• Built a multi-platform app-versioning model in a three-tier server architecture with lazy upgrades
• Designed a secure SQL system schema model for apps with patterns to detect and prevent SQL injection attacks
• Product group support engineer handling customer and product escalations and real-time production issues. Subject matter expert and driver in product's monitoring, telemetry, standard change management and deployment in production.
• Peer-mentored newer members of the team; Championed best practices within team
• Technologies: C#, C++, Windows Azure, SQL Azure, Cosmos/SCOPE, PowerShell, SQL Server

Jan 2005 – Apr 2010 · 5 yrs 3 mos · Cincinnati, OH

• Taught several under-grad/grad courses in Algorithms, Networking, Programming and Debugging
• Taught several workshops for students/faculty on Authoring and Research tools
• Developed and Maintained the Engineering Library's websites, webservers and IT equipment
• Technologies: .NET, Java, C++, PERL, Web Development, IIS, Windows, UNIX

Jan 2005 – Sep 2005 · 8 mos · Cincinnati, OH

• Developed and maintained the University’s feedback management system - "UC is Listening!"
• Technologies: ASP .NET, VB .NET, SQL Server

Jan 2005 – Sep 2006 · 1 yr 8 mos · Cincinnati, OH

• Implemented modules to handle authentication, authorization and accounting of client connections using the industry standard DIAMETER protocol
• Developed a proprietary billing solution software that creates, modifies and formats client invoices
• Technologies: C, C++, ASP .NET