Oct 2025 – Present · 7 mos · The Hague, South Holland, Netherlands · On-site

• Dutch Descent specializes in genealogical and historical research for individuals and families. I help clients map out their family history, compile family trees, and analyze archival materials and documents. The services also include creating family biographies and assisting clients in tracing their ancestors through digital and physical sources.

Jan 2025 – Sep 2025 · 8 mos · The Hague, South Holland

• Thinking of taking the road less travelled when it comes to work and career.
• Basically, I'm in the 'what do I want to be when I grow up?' phase – stay tuned for the spark of insight.

Jan 2023 – Dec 2024 · 1 yr 11 mos

• ) Ensuring SE&C Application Landscape Integrity and Availability:
• In my first year in this role, I successfully maintained the operational availability of the Safety, Environment & Carbon (SE&C) application landscape by implementing robust compliance strategies. As the compliance focal point for SE&C Operations, I identified and integrated Key Performance Indicators (KPIs) into the team's performance evaluations, resulting in a reduction in compliance-related incidents.
• Note that the guideline was defined in Shell’s Lines of Defense (LOD) model as used for Information Risk Management (IRM).
• ) Design and Implementation of an Operational Compliance Dashboard:
• Within the first month in the role, I spearheaded the design, development, and implementation of a real-time operational compliance dashboard. Critical data on tickets, issues, changes, controls, and cybersecurity scans were consolidated in one place, improving visibility into the operational status. Additionally, this dashboard enhanced collaboration between Information & Digital Technology (IDT) and business teams. This solution was adopted by multiple teams in the following quarter.
• ) Streamlining Contract Management Processes:
• I developed and documented a new process for the accurate and comprehensive management of contract data, which led to an improvement in data accuracy within the first three months of implementation. This process was then rolled out to the overarching team, further enhancing operational efficiency at that level.
• ) Strengthening Stakeholder Relationships:
• I successfully built and managed trust-based relationships with key stakeholders within Service Assurance & Information Risk Management. Through regular collaboration and alignment over the year, I contributed to the improvement of SE&C activities in line with organizational objectives.

Jan 2017 – Dec 2022 · 5 yrs 11 mos

• ) Supporting SE&C Objectives through Data and Digital Technologies:
• From January 2017 to May 2023, I managed the IT products and services of the Safety, Environment & Carbon (SE&C) portfolio as an IT Operations Manager. Using data, advanced analytics, and digital technologies, I supported Shell’s SE&C objectives, including Goal Zero and Net Zero Emissions, resulting in improved operational efficiency.
• ) End-to-End Responsibility for the Shell Environmental Reporting System (SERS):
• From January 2017 to July 2021, I was responsible for the Shell Environmental Reporting System (SERS), an application elevated to business-critical status in 2018/2019 and underwent major upgrades in 2019/2020. These upgrades increased system reliability, and the system received the highest possible audit rating (“good”). In recognition of these efforts, I was nominated for the VP CIO award in 2021.
• ) Managing Sub-Portfolios after Organizational Restructuring:
• Following an organizational restructuring in August 2021, I managed applications within the sub-portfolios of Product Stewardship, Soil & Groundwater, and Circulatory & Ecosystem until May 2023. During this period, I improved the operational performance of these applications through optimization initiatives and the implementation of best practices.

Jun 2012 – Dec 2016 · 4 yrs 6 mos

• ) Global Implementation of Knowledge Management (KM) Strategy:
• From January 2018 to December 2020, I successfully facilitated the global implementation of the Knowledge Management (KM) Strategy for Projects & Technology. This included the change management and communication plan, which led to an increase in the use of KM tools within two years.
• ) Launch and Support of Communities of Practice (CoP):
• Over a three-year period, I launched and supported more than 50 Communities of Practice (CoP), resulting in improved knowledge sharing and collaboration within the company. This delivered tangible business value, with savings of over $200 million through the reuse of knowledge and solutions.
• ) Training and Support of Community Moderators and KM Focal Points:
• I trained and supported over three hundred community moderators and KM focal points, resulting in higher efficiency in their roles and improved implementation of the KM strategy.
• ) Managing KM CoP Applications:
• As the Functional Application Owner, I managed the applications for the KM CoP, improving the user experience over three years through regular updates and system enhancements based on user feedback.

Jan 2010 – May 2012 · 2 yrs 4 mos

• I assisted customers in improving their business performance by providing a range of services to Shell companies, joint ventures, and third parties via the Shell Customer Wide Web (now Shell Customer Connect (SCC)). My focus was on simplicity, speed, and delivery. As the Business Support Lead, I managed content delivery, user administration, and all associated support processes. I served as the custodian for downstream commercial services, ensuring the delivery of all content and administration activities. I oversaw end-to-end application support, including incident and problem management, change and release management, and ensured compliance and quality assurance for all deployments.

Jan 2006 – Dec 2009 · 3 yrs 11 mos

• As Team Lead of the MCI-Infobase, I managed a database on Materials, Corrosion, and Inspection available on the Shell Customer Wide Web (CWW), overseeing stakeholder engagement, customer relations, deliverables, resourcing, and budget allocation (300-400k USD/year). I served as the focal point for developing and maintaining CWW portal pages for Materials and Inspection Engineering and acted as Q&E.Net Administrator for team spaces on the Shell Intranet. Additionally, I coordinated the Materials, Corrosion, Inspection & Integrity (MCII) information-sharing initiative and supported various Asset Integrity teams on Focused Asset Integrity Reviews through project coordination, scheduling, resourcing, progress tracking, report editing, and knowledge management. I also managed Knowledge Management and Records Management, ensuring the development of MCI knowledge documents met stakeholder and customer requirements.

Jul 2003 – Dec 2005 · 2 yrs 5 mos

• I provided project support to various Asset Integrity Teams in Engineering, overseeing planning, resourcing, revenue and expenditure tracking, progress monitoring, technical editing of customer reports, and maintaining the Focused Asset Integrity Review knowledge management system. I enhanced the reliability, consistency, and efficiency of Integrity Review data and ensured alignment of work processes across the business. Additionally, I assisted with the run and maintenance support for the MCI-Infobase on the Shell Customer Wide Web (CWW).

May 2001 – Jun 2003 · 2 yrs 1 mo

• I provided administrative support for the Materials and Inspection Engineering Group, which comprised approximately 70 people. My responsibilities included editing technical reports, factsheets, brochures, and newsletters for both internal and external use. I organized global meetings and workshops, arranged travel for staff business trips, managed financial administration, maintained databases, and maintained the department website.