Quinton Ayers

CEO

Salt Lake City, Utah, United States14 yrs 5 mos experience

Highly Stable

Key Highlights

15+ years in customer success leadership roles.
Built high-performance teams in SaaS and tech.
Expert in revenue retention and customer experience.

Stackforce AI infers this person is a SaaS Customer Success Executive with extensive leadership experience.

Contact

quinton.ayers21@gmail.com LinkedIn

Skills

Other Skills

LeadershipTrainingStrategyManagementSalesAccount ManagementCustomer SuccessSaaSCustomer ServiceCustomer SatisfactionInstructional DesignContent DevelopmentCall CentersCoachingEmployee Training

About

Customer, operations, and GTM executive with 15+ years of experience building high-performance post-sales organizations across SaaS and tech. Passionate about building customer-obsessed teams that accelerate revenue growth, while building cultures where employees thrive, grow professionally, and find purpose in their work. Specialties: general management, business operations, SaaS strategy, revenue retention, PLG, customer success & account management, customer support operations, contact center & technical support management, COPC implementation, L&D enablement programs, CX strategy, & post-sales services

Experience

Eve

VP, Customer Success

Jan 2026 – Present · 2 mos

Clickup

3 roles

Vice President, CX

Promoted

Nov 2023 – Jan 2026 · 2 yrs 2 mos

Executive leader of global Customer Experience organization including Support, Scaled Success, Premium Support Services, Technical Escalations and more.

Global Head, Senior Director of CX

Promoted

Mar 2022 – Nov 2023 · 1 yr 8 mos

Leading global customer success and support organizations.

Global Head of Support

Mar 2021 – Mar 2022 · 1 yr

Hired on to build and scale ClickUp's global support organization.

Route

Director of Customer Success & Support

Mar 2019 – Mar 2021 · 2 yrs

Started as employee number 12. Built from the ground up Customer Success, Support, and Implementation teams as company 100x'ed ARR in less than two years and grew headcount to 350.

Salesrabbit, inc.

Director of Customer Success

Feb 2018 – Mar 2019 · 1 yr 1 mo · Lehi, Utah

SalesRabbit is the leading developer of software services for door-to-door and field sales teams.

Hirevue

3 roles

Director of Customer Success & Support

Promoted

Jul 2017 – Feb 2018 · 7 mos

Led HireVue's Global Customer Success & Support Organization.

Senior Manager of Customer Support

Oct 2016 – Jul 2017 · 9 mos

Manager of Customer Support

Dec 2015 – Oct 2016 · 10 mos

Thumbtack

Customer Success Trainer

Jan 2015 – Jan 2016 · 1 yr · Salt Lake City Metropolitan Area

► Developed skill-based new hire curricula for Customer Success teams
► Led L&D strategies to drive employee engagement, increase performance, and increase talent capabilities and succession planning
► Designed and implemented a Customer Success immersion program with condensed phone support training to enable other teams (Engineering, Product, UX etc.) to connect with the customer first hand – resulting in multiple product enhancements
► Graduated and certified 100+ customer support new hires with (above industry standard) 96% customer satisfaction scores
► Developed a comprehensive subject matter expert certification program to improve career development and succession planning

Grubhub

3 roles

Customer Care Trainer

Apr 2013 – Jan 2015 · 1 yr 9 mos

► IPO: Led all Seamless training initiatives post GrubHub & Seamless merger
► Developed new hire training curriculum for customer care teams
► Played an Integral leadership role in the merger of GrubHub and Seamless and the relocation of a 90+ headcount support operation from Utah to Chicago in a 4 month span
► Established a scalable, customer obsessed support and operations training strategy to enable decreased time-to-production and agent performance post training