Feb 2024 – Dec 2024 · 10 mos

Apr 2020 – Nov 2023 · 3 yrs 7 mos · Los Gatos, California, United States

• Following a year of redefining narrative processes on Neverwinter, I accepted the title of Narrative Director and expanded upon my existing duties:
• Lead narrative worldbuilding and writing efforts for an unannounced title.
• Guide the development of narrative tools for unannounced and future projects.
• Manage and co-write collaborative efforts with external contributors including an eight month Neverwinter development cycle with RA Salvatore and Geno Salvatore.
• Pitch, write, and develop storylines for past, existing, and future game content for our titles.
• Guide efforts to establish tone, setting, and continuity in storytelling across the studio.
• Create and expand upon detailed profiles for original and established characters.
• Write and implement in-game dialogue and text content.
• Format VO scripts and provide direction to voice actors.
• Build and maintain an internal lore reference for Neverwinter and upcoming titles.
• Communicate and work directly with IP stakeholders to ensure alignment.
• Provide voice acting services per experience as needed.

Oct 2019 – Apr 2020 · 6 mos · Los Gatos, California, United States

• Pitch, write, and develop storylines for past, existing, and future game content.
• Establish tone, setting, and continuity within established IP canon and cosmological guidelines.
• Create detailed profiles for original and established IP characters.
• Write and implement in-game dialogue and text content.
• Format VO scripts and provide direction to voice actors.
• Build and maintain an internal lore reference for Magic: Legends and Neverwinter.
• Communicate and work directly with IP stakeholders to ensure parity.
• Provide direction to multiple in-studio teams to establish and support storytelling devices across projects.
• Provide voice acting services per experience as needed.

Apr 2019 – Sep 2019 · 5 mos · Los Angeles, CA, United States

• Manage and mentor the community team for Nexon America Division Partners. Build and oversee execution of strategies for both internally developed titles and titles published for external developers.

Jul 2017 – Feb 2018 · 7 mos · McKinney, Texas

• Provided Playful with narrative, community, social media, and support management for the Creativerse, Super Lucky's Tale, and Star Child IPs while building both yearly community and supplemental marketing plans.
• Helped oversee, manage, and grow the company’s presence through blogs, newsletters, developer spotlights, documentation, and social media content spanning Twitter, Facebook, Twitch, and YouTube.
• Assisted with the brainstorming, creation, and presentation of social media strategies and integrated marketing and engagement campaigns for Creativerse, Super Lucky’s Tale, and Star Child.
• Contributed to the narrative of multiple titles and provided narrative feedback directly to the Director of Narrative.
• Executed orders from upper management at scale, and followed up with actionable solutions to help grow the community, establish team processes, and increase visibility within the company.
• Monitored community sentiment, moderated forums, oversaw focus group tests, and compiled regular feedback and bug reports for the Creativerse team.
• Helped manage media, journalist, and non-profit requests as well as influencer outreach for content creation and paid marketing campaigns.
• Helped establish Playful's cadence for social media, managed content calendars in Asana, and created compelling social media content using Adobe Photoshop and After Effects.
• Wrote documentation spanning patch notes, newsletters, developer spotlight articles, and FAQs.
• Represented Playful in an official capacity at industry events, and hosted regular livestreams for updates, in-game events, and community engagement.

Apr 2016 – Jul 2017 · 1 yr 3 mos · Plano, Texas

• Provided an effective interface between the Support and Community departments, and handled the Support Department under upper management.
• Ensured a consistent support experience for players, and helped grow the Orcs Must Die! Unchained and Hero Academy communities by engaging the community and assisting the Community Manager.
• Monitored support trends and participated in weekly meetings with studio executives and senior management to identify pain points and establish goals.
• Worked with the Community Manager on public communications, FAQs, and community concerns that arose.
• Responded to Steam reviews, handled support forums, and supported weekly community contests.
• Trained a team of remote contractors to ensure they were within guidelines and providing consistent messaging at all times.
• Reported emergent issues directly to Production, Ops, Server, and QA teams.
• Clearly communicated with senior management and studio staff to ensure proper customer care and community tools were in place for the release of Hero Academy 2.
• Used Zendesk and proprietary tools to manage tickets.

Sep 2015 – Apr 2016 · 7 mos · Remote (California)

• Helped co-manage and support the communities of five mobile apps with over 961,000 accounts.
• Moderated live and static content.
• Worked closely with the Lead Producer to manage the customer service, technical support, and QA aspects.
• Regularly interacted directly with some of the studio’s largest investors while working under strict NDA.
• Used Google Docs and Basecamp in conjunction to compile feedback and reports, organize team tasks, and coordinate client and team communication.
• Used DropBox extensively for managing large files regarding the player community.
• Helped ensure a consistent tone between support and community, and handled tickets during periods of high volume.

Dec 2012 – Sep 2015 · 2 yrs 9 mos · Remote (California)

• Provided community management, moderation, for a wide range of games and online apps, as well as customer and technical support management.
• Under a strict NDA, helped to manage the communities for five mobile MMORPG’s with a population of over 200,000 players.
• Using Adobe Photoshop, Google Docs, Basecamp, and other tools, created promotional events, wrote articles, and managed the social media and forums.
• Interacted with the Senior Community Manager, Modsquad Project Manager, and the producers of each app on a daily basis to keep the community engaged, interested, and constructive.

Jun 2010 – Nov 2012 · 2 yrs 5 mos

• Strategized with Critical Strike's CEO and upper management to implement external community management plans for a pair of major studio MMORPGs.
• Wrote documentation, organized events, and created social content.
• Wrote press releases, and managed assets via Dropbox.
• Worked directly with PR, and Marketing teams of the associated studio.

Jun 2010 – Apr 2012 · 1 yr 10 mos · Dallas/Fort Worth Area

• Consistently wrote top-notch and well-recieved strategy guides, reviews, and op-ed pieces for Beckett Massive Online Gamer Magazine.
• Attended conventions in a press capacity, and worked directly with the Community and PR departments of both major and independent studios to ensure schedules were in line with NDA agreements.
• Writing samples are available upon request.

Apr 2003 – Jan 2025 · 21 yrs 9 mos · Plano, Texas · Remote

• Consultation services include:
• Freelance writing, editing, consultation, and communication planning for indie and AAA titles.
• Analysis and rebuilding of narrative pipelines to ensure cohesion and audience connection.
• Develop and execute ramp up, release, and maintenance strategies for indie and AAA titles.
• Analysis, feedback, and copy assistance for corporate narratives and product branding.
• Previous clients include:
• Sony Online Entertainment
• Harmonix
• Warner Bros
• Wizards of the Coast
• Giant Space Monster
• Specular Theory