Carlo Angelo Pablo - CLSSYB

Operations Associate

Muntinlupa City, National Capital Region, Philippines11 mos experience
AI Enabled

Key Highlights

  • AI Fundamentals Certified with hands-on LLM experience.
  • 20+ years in hospitality and BPO operations.
  • Expert in process improvement and team empowerment.
Stackforce AI infers this person is a BPO and Training Specialist with a focus on AI integration.

Contact

Skills

Core Skills

TrainingQuality Assurance

Other Skills

Coaching & MentoringLearning Management SystemsArtificial Intelligence (AI)Prompt EngineeringEnglish as a Second Language (ESL)Soft Skills TrainingCustomer Relationship Management (CRM)Customer ServiceEnglishEmployee TrainingBusiness Process Outsourcing (BPO)

About

I am an AI Fundamentals Certified professional with nearly two years of hands-on LLM research and analysis experience, backed by 20+ years in hospitality, BPO operations, and training leadership. My career has been defined by a commitment to process improvement, quality assurance, and team empowerment — blending technical expertise with creative communication to deliver measurable impact. Key strengths include: Process Optimization: Streamlining workflows, reducing inefficiencies, and driving operational excellence. Research & QA: Applying structured methodologies to ensure accuracy, clarity, and actionable insights. Training & Leadership: Designing accessible modules, guiding distributed teams, and fostering continuous improvement. AI-Enabled Solutions: Leveraging emerging technologies to enhance operations, training, and content strategy. I thrive in remote supervisory and managerial roles, where I can bridge strategy, research, and execution. Currently, I am open to opportunities in Research, Quality Assurance, Training, and Operations Management — particularly in organizations that value innovation, clarity, and sustainable growth. 📩 Let’s connect if you’re a hiring manager seeking a professional who can transform processes, elevate team performance, and deliver results with both precision and creativity.

Experience

Optum

Operational Trainer

Sep 2023Aug 2024 · 11 mos · Muntinlupa City, National Capital Region, Philippines · Hybrid

  • Facilitates New-Hire classes with English Grammar, Pronunciation, accent neutralization, and Communication skills with Customer Service handling, NPS, U.S. Geography; Conducts Coaching and Refresher outliers that have grammar and communication challenges; Conducts 3C (Communicate, Comprehend, Connect) Evaluation to associates; Creates Agenda (Curriculum) outline based on the LOB’s focus requirements.
Coaching & MentoringLearning Management SystemsTrainingQuality Assurance

Education

SHATEC - The International Hotel & Tourism School (Singapore)

Certificate in Food and Beverage Operations — Restaurant/Food Services Management

Jul 1996Jul 1998

Mapúa Malayan Digital College

AI Fundamentals Certificate — Artificial Intelligence

Feb 2026Feb 2026

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