Carlo Angelo Pablo - CLSSYB — Operations Associate
I am an AI Fundamentals Certified professional with nearly two years of hands-on LLM research and analysis experience, backed by 20+ years in hospitality, BPO operations, and training leadership. My career has been defined by a commitment to process improvement, quality assurance, and team empowerment — blending technical expertise with creative communication to deliver measurable impact. Key strengths include: Process Optimization: Streamlining workflows, reducing inefficiencies, and driving operational excellence. Research & QA: Applying structured methodologies to ensure accuracy, clarity, and actionable insights. Training & Leadership: Designing accessible modules, guiding distributed teams, and fostering continuous improvement. AI-Enabled Solutions: Leveraging emerging technologies to enhance operations, training, and content strategy. I thrive in remote supervisory and managerial roles, where I can bridge strategy, research, and execution. Currently, I am open to opportunities in Research, Quality Assurance, Training, and Operations Management — particularly in organizations that value innovation, clarity, and sustainable growth. 📩 Let’s connect if you’re a hiring manager seeking a professional who can transform processes, elevate team performance, and deliver results with both precision and creativity.
Stackforce AI infers this person is a BPO and Training Specialist with a focus on AI integration.
Location: Muntinlupa City, National Capital Region, Philippines
Experience: 11 mos
Skills
- Training
- Quality Assurance
Career Highlights
- AI Fundamentals Certified with hands-on LLM experience.
- 20+ years in hospitality and BPO operations.
- Expert in process improvement and team empowerment.
Work Experience
Optum
Operational Trainer (11 mos)
Education
Certificate in Food and Beverage Operations at SHATEC - The International Hotel & Tourism School (Singapore)
AI Fundamentals Certificate at Mapúa Malayan Digital College